1. K I M M I C H E L L E N I C H O L S
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WORK EXPERIENCE
9/2015 –
10/2016
PROBUILD HOLDINGS/BUILDERS FIRST SOURCE, Denver, CO
IT Infrastructure Engineer II
 Troubleshooting of hardware and software issues on desktop, laptop and tablet computers.
 Troubleshooting printer and scanner issues on all-in-one devices and stand-a-lone.
 Equipment disposal.
 Equipment replacement and upgrading.
 Operating system and productivity software installation.
 Troubleshooting of network connectivity issues.
 Inter-departmental collaboration to resolve end-user issues with organizational specific software.
 Composition of scripts to automate repetitive processes.
 Transferring of customer data from one device to another.
 Educating of end-users on how to use new hardware.
 Educating of end-users on basic functionality of new software.
 Imaging of new and old computers for distribution to new users.
 Set up of scan to folder features on MFP devices.
 Training of field support on processes and equipment.
 Training of service desk and corporate IT associates on troubleshooting equipment and software
issues.
 Replacement of network switches and WAPs.
 Rewiring of comm rooms.
 Documentation of processes and equipment setup.
 Installation of time clocks
 Programming email on mobile devices.
 Troubleshooting email connectivity issues on mobile devices.
 Retiring of mobile devices from Mobile Iron.
3/2011 –
7/2015
ALLEGIANCE HEALTH, Jackson, MI
PC Technician
 Troubleshooting of hardware and software issues on desktop, laptop and tablet computers.
 Troubleshooting printer and scanner issues on all-in-one devices and stand-a-lone.
 Equipment disposal and inventory tracking within the organization.
 Equipment replacement and upgrading.
 Operating system and productivity software installation.
 Troubleshooting of network connectivity issues.
 Inter-departmental collaboration to resolve end-user issues with organizational specific software.
 Maintenance and repair of common printer issues.
 Troubleshooting of presentation projectors.
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2. K I M M I C H E L L E N I C H O L S
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 Composition of login scripts for end users.
 Transferring of customer data from one device to another.
 Educating of end-users on how to use new hardware.
 Educating of end-users on basic functionality of new software.
 Imaging of new and old computers for distribution to new users.
 Chairman of Team Building Committee.
 Call center rotation performing first call resolution.
 Project assisting on go-lives, determining hardware needs and recommendation of process
improvements.
 On-call rotation providing 24/7 support via phone and on-site.
9/2009 –
2/2010
SEDONA GROUP, Lansing, MI
IT Field Installer
 Assist Sedona on State Farm contract installing new Dell desktops, monitors and new HP
printers and all-in-ones at State Farm agent offices.
 Responsible for full desktop back-ups.
 Responsible for removing old equipment from inventory and adding new equipment
 Trained users on how to use new equipment.
 Responsible for packaging and shipping old equipment to State Farm.
 Troubleshooting of equipment and connectivity issues.
7/2007 –
6/2009
PROVIDENCE SERVICE CORPORATION, Fort Myers, FL
It Support Specialist
 Assisted in support of 900+ desktops and laptops throughout Florida, Georgia, Louisiana, Texas
and Ohio
 Responsible for full system rebuilds
 Assisted in full domain migration to new domain
 Provided user education to promote self reliance
 Troubleshot issues for hardware, software, printers, telephones, fax machines, multi-function devices,
network connectivity, including toning of network lines, spyware, adware and viral infections
 Installed and upgraded software
 Responsible for encryption of mobile devices
 Added and removed desktops and laptops from the domain
 Responsible for physical inventory and reporting, per state contract
 Helpdesk oversight
 On-call for emergencies during the evening and on weekends, when necessary
 Assisted in rerouting network wiring
 Oversight of moving staff when satellite offices were relocated
 Member of the internal disaster recovery team
 User support via email, telephone and remote software
11/2002 –
4/2007
THE CENTER FOR WOMEN’S WELLNESS, Port Charlotte, FL
Network Administrator/Office Manager/Physician Assistant
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3. K I M M I C H E L L E N I C H O L S
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 Supported five desktops and one server
 Rebuilt desktops and the server after crashes
 Handled all backups, software updates and dial in access
 Assisted the Doctor with all procedures
 Provided patient Check In, Vitals, Follow-Up and Check Out
 Processed of all laboratory specimens
 Bone Density Technician
 Instrument sterilization
 Blood Draws
 Scheduled patient appointments and surgery
 Ordered all office and medical supplies
 Verified invoices from all suppliers
10/2001 –
10/2002
MARK A. HOROWITZ, ATTORNEY AT LAW, Fort Myers, FL
Legal Assistant
 Legal Research
 Typed pleadings, mediation summaries, legal opinions and miscellaneous correspondence
 Responsible for accounts payables and receivables
 Maintained computer network and computers
7/1997 –
9/2001
CLICKERS, INC., Port Charlotte, FL
PC Technician/Instructor
 Debugged user PC problems
 Educated users in the Microsoft Product Line
 Provided support for multiple software products
 Installed and upgraded PC’s for multiple users
 Installed Windows 95/98, Lotus Notes and Microsoft Office
EDUCATION
2008 – 2009 Hodges University Fort Myers, FL
IT Management
 Bachelors of Science – Information Technology Management
 Graduated May 2009
1/2001 –
5/2002
Edison Community College Fort Myers, FL
Computer Programming & Networking
 AS in Networking, AS in Computer Programming and Applications
 AA with Computer Programming Emphasis
 Graduated May 2002
 Dean’s list
 National Dean’s List
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4. K I M M I C H E L L E N I C H O L S
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1988 – 1990 Hillsborough Community College Tampa, FL
Medicine & Data Processing
 Minored in business and data processing
SKILLS & COMPUTER PROGRAM PROFICIENCIES
 Windows 95
 Windows 98
 Windows XP
 Windows 7
 Windows 10
 Word
 Excel
 Access
 PowerPoint
 WordPerfect
 Sharepoint
 Adobe Acrobat
 Quicken
 Quick Books
 Peachtree
 Medware
 Medinotes
 Lotus Notes
 Outlook
 Midas +
 McKesson
 Outlook
 VPN
 Adobe Photoshop
 VB 6
 C ++
 Windows Server
2003/2008
 MS Project
2007/2010/2013
 Citrix
 Cherwell
 Publisher
 OneNote
 Nextgen
 Synergy
PROFESSIONAL MEMBERSHIPS
 Phi Theta Kappa
 MCP
AWARDS
 Lee County Bar Association Legal Assistant of the Year 2002
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