1. Kimberly Kiely
12538 Armada Place Woodbridge, VA 22192
1Whovian@gmail.com - 703-203-4334
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WORK EXPERIENCE
Project Manager
Simply Wireless Corporate - September 2006 to September 2008
• Creating, importing and managing Excel based spreadsheets daily
• Respond to customer inquiries both from the customer and from agencies such as the Better Business
Bureau
• Answer credit card disputes
• Process customer rebates
• Process customer refunds
• Help with insurance and handset replacements as needed
• Help with receptionist duties as needed
• Organized and passed on a system for collecting, organizing, filing, and storage of all hard copies of
contracts
• Helped to train new employees and temps
• Also have occasional special project assignments
Account Executive/ Payroll Processor
Calvert and Company / Payroll Express - Manassas, VA - August 2004 to August 2006
• Daily cold calling both on the phone and in the field
• Meet with potential clients for presentation and price quoting
• Assist new clients with all paperwork needed to change accountants or payroll companies
• Keep track of new clients to make sure transition was easy for them
• Made myself available to attend networking events such as representing Calvert & Company in the Prince
William Regional Chamber of Commerce, The Powerful Women's Network, and a local BNI chapter
• Processed payroll for approximately 187 companies
• Preparing and paying federal and state tax payments
• Daily customer contact
• Processing quarterly reports
• Setting up new employee records
• Set up direct deposit, and deductions such as child support
• Transmitted the direct deposit cache files and federal tax payments (EFPTS) daily
Accounts Receivable / Payroll / Project Manager
Heritage Flooring Systems of Virginia - Alexandria, VA - July 2001 to May 2004
• Maintained and process weekly inflow of invoices
• Confirmed payments received, review statements and file as completed
• Produced bi-monthly spreadsheets on all payments received and outstanding
• Produced weekly reports on research and resolution of delinquent invoices
• Processed weekly payroll for sub-contractors

2. • Ordered materials for scheduled jobs
• Inventory management
• Produced daily work orders for hardwood and vinyl installations and repairs
Returns Specialist
Upgrade planet - Woodbridge, VA - March 2001 to May 2001
• Responded to customer emails
• Researched and updated customer returns in the database
• Opening, troubleshooting, and closing case files.
• Documentation of hardware returns, including visual inspection, testing and photographs for the case files
• Followed up with batch letters for customer satisfaction.
Retail Scheduler
Kemper Carpet - Sterling, VA - July 2000 to March 2001
• Scheduled installation and repairs of carpet, hardwood, and ceramic flooring
• Assisted in resolving customer concerns
• Distributed job assignments to installers
• Follow up with customer for to make sure they were satisfied with installation
• Kept track of inventory
Customer Service Representative
Airborne Express - Chantilly, VA - August 1998 to July 2000
• Assisted over 150 customers per day
• Resolved issues such as tracking, setting up accounts, setting pick-ups and drop-offs and filing claims as
necessary
• Assisted new employees
• Assisted management when they were unavailable
• Was assigned special projects to boost company morale
EDUCATION
Allied Health Science
South University Online
2013
Vocational
Tazewell County Vocational Center - Tazewell, VA
1986
ADDITIONAL INFORMATION
• Technically proficient in Microsoft Office
• Have experience with Paychoice, Batch Filer, Fill-n-Print
• Experience using Salesforce
• Have extensive experience in creating and using Excel spreadsheets
• Have management and training experience• Have experience with team and individual projects
• Call center experience in two major call centers.