2. INTRODUCTION
4 Main Objectives:
Be prepared
Always do my best work
Never take things personally, but analyze failures
Never make speculations, but rely on facts
Observe
and Learn
Act and
Build
Sustain
and Push
3. 30-DAY: SET THE BASELINES
Understand Team Culture
Meet Team Customers Stakeholders
Learn Processes Procedures
4. GAIN VISIBILITY
Analyze the current situation:
• Get current status
• Determine Immediate problems
to solve
• Understand where each
customer stands
Meet customers :
• In terms of Management, Team,
Organization, Process, Offer
• Meet champion customers =>
gain feedback
• Meet also early lost opportunities
and churned customers
Secure early wins meaningful to
the team :
• Focus on 3-4 most critical wins to
be secured
• Involve the team in this
momentum
5. LEARN MORE ABOUT THE TEAM
Meet the Team &
Stakeholders and
Prepare Team Skills
Inventory &
Stakeholder Analysis
(RACI)
Establish strengths
and weaknesses
chart & Identify gaps
that need to be
addressed
(SWOT)
5 questions
• What are the biggest
challenges?
• Why is the team facing
them ?
• What are the most
promising opportunities
for growth ?
• What would need to
happen for the team to
exploit the potential for
these opportunities ?
• If you were me, what
would you focus on ?
6. CULTURE AND MANAGEMENT
Attend meetings, learn corporate
culture
• Processes, Procedures, and Culture
• Have complete understanding of applications,
products and tools
Discuss activities With:
• Top global account Directors / Top Management
• Matrixed Cross Function managers and functional
managers
• Be open to suggestions and Best practices
7. 60-DAY: DEFINE AN ACTION PLAN AND DELIVER
Organize Team Culture
Develop
Relationships
Team Customers Stakeholders
Adapt Processes Procedures
8. IMPLEMENT AN EARLY MANAGEMENT PROCESS
Book periodic meetings
with the team :
• Operations Team
• Management Team
• Strategy Team
• Development Team
Use proactive and
reactive indicators :
• Roadmap planning
• Portfolio profitability
• Time-sheets
• Budget Analysis
• Overall product health
• Percentage churn / portfolio
value / engagement
9. REORGANIZE AND EMPOWER THE TEAM
Fill the gaps
identified
•Strategy – Executive
Team
•Operations
•Project team
•Production Support
Team
Make sure each
member is at his
right place
•Developers/Engineers
•Business Analysts
•Quality Analysts and
testers
•PM – Scrum Master,
Project Managers,
Product owners
Support the team
and begin to value
and foster team spirit
and synergy.
10. ENGAGE : BE PROACTIVE
Operationally
Strategically
Develop
Relationships
•Continuous feedback
•Production basis
•Strategic basis
•Supervising basis
•Leverage the relation to be
more strategic (if needed)
•Organize events at the
Customers’ site or in-house
•Into customers services
•Cross-networking
•Attend professional
organization meetings
11. 90-DAY: SHORT & LONG TERM PROJECT MANAGEMENT
Push Team
Secure Team Customers Stakeholders
Optimize Processes Procedures
12. FIRST APPRAISALS
Identify Wins and
Failures
•Products
•Team production
Achieve
Alignment of the
business unit
•All team members
must be working in
a concerted effort
•Elements to sync :
Strategy, Structure,
Skills, Culture
Obtain feedback
from new
processes and
procedures
•From the team
•Establish a way to
reward team
performance
13. IDENTIFY NEW CHALLENGES
Identify Strategic
initiatives
Individual
challenges
Team
projects
Organize team
building (informal
ones)
