1. Kirstine Darch
Service Delivery Lead
Weymouth DT4
brookes136@live.co.uk - 07930711839
An experienced team developer with a high level of experience in delivering challenging performance targets
with the ability to balance business needs alongside those of my team. I deliver high quality work whilst
monitoring and developing within my team. I consider myself an exemplary communicator with the ability to
champion directives and to continually deliver on business improvement. A challenge orientated individual with
the desire to meet all objectives and standards as set down.
WORK EXPERIENCE
Sales & Marketing Executive
Adventure under Sail - Weymouth - November 2016 to Present
Working with a charitable trust to ensure that the Sailing Programme is sold and marketed to a high standard.
This includes social media, mail drops and advertising.
My role involves working together with the Trustees and Operations Manager to ensure that Tall Ship Pelican's
voyages are fully booked. I am also responsible for all Corporate Training and Events on board through great
communication and the ability to work to deadlines. Line Manager to a Sales & Marketing apprentice it is my
responsibility to ensure that his development and opportunities within the Trust are maximised.
Service Delivery Lead & Deputy Service Delivery Manager
Maximus UK - Weymouth - September 2009 to April 2016
AC, Westwey House, Weymouth, DT4 8TG
ADDITIONAL INFORMATION
Key Skills
• Information Systems - Excellent I.T. skills and experience of using Excel, Word and Outlook along with In
House Medical systems.
• Administration - Clear attention to detail in relation to all administrative and operational duties. Training all
staff in relation to organisational improvement and delivery.
• Organisation - Excellent personal and group organisational skills. Ensuring correct resources are managed
in order to maximise resource and outputs.
• Health and Safety - Trained and conversant with workplace based Health and Safety procedures including
UCB management, RA, DSE Assessment.
Recent Role Description
• I was responsible for the delivery of business performance and achievement of Service Delivery Levels
for Maximus UK, based on the DWP contract worth £595 million, and to report findings, improvements and
feedback on service targets and delivery.
• Line management responsibility within the South West area leading a team of 22 administrators with the
responsibility of ensuring that all expectations and objectives against company service level achievements

2. were met. This role also included recruitment, completing performance appraisals, delivery of team objectives,
absence management, performance management, disciplinary and grievance procedures.
• Managing and deploying staff resources to ensure that deadlines and targets are met within agreed
timescales.
• Ensuring that medical, administration, accommodation and computer resources are maximised to schedule
sufficient examinations to achieve all targets.
• Producing, making active and regularly using statistical data and dissemination of work management reports
to manage the workload effectively, including cascading of same to my team.
• Working with other teams and Delivery Leads to ensure cohesion within unit and work flow progression.
• Providing reports on performance as appropriate.
• Supporting the Operations Management in establishing and maintaining effective customer liaisons.