1. KISHORE JAMNADAS
Ph No: 00971 4 3379169, 00971 555083707
Email ID: mkbflag@gmail.com
CAREER GOAL: In quest of assignments in Operations Management/ Marketing/ CRM/
Business Analyst with a growth oriented organization of repute; preferably in the banking
industry.
PRÉCIS
 Over 4 decade of experience in banking operations. Presently working Standard Chartered Bank,
Dubai.
 Significant experience in managing operations encompassing operations, client servicing &
Marketing.
 Proven track record of establishing and restructuring systems/ procedures, thereby contributing in a
major way towards augmented growth and profitability levels.
 Demonstrated abilities in centralising 8 branches.
 In-dept knowledge of a wide range of banking products with proven skills in transforming business
requirements into technical specifications
 Conducted Core banking training to 5000 employees across the globe
 Effective communicator with focused customer service approach. Strong analytical, problem solving
& organizational abilities.
 Supported SCB branches across the group which includes Regions like Africa, MENAP, Europe, SEA
countries in eBBS.( Core Banking application)
 Fully implemented Banking solutions including surround systems in Countries like Iraq, Angola,
Mozambique and Cambodia
 Key player in adopting best practices in Middle East and African Markets.
 Worked in Legal and Compliance as business analyst.
ORGANISATIONAL EXPERIENCE
Since Jun’74 with Standard Chartered Bank, Dubai
The Assignments handled
o Jun ‘74 - May ’87 as Senior Clerk
o Jun’87 - Feb ’88 as Personal Lending officer
o Mar ’88 - Jun’89 as current account and Foreign exchange officer:
o Jul ’89 – Jul’91 as Manager
o Aug ’91 – Oct ’93 as Manager, Operations and Marketing.
o Nov ’93 - Aug ’94 as Manager Support Services
o Sept ’94 – May ’97 as Manager Item Processing Unit UAE.
o Jun’97 – Oct ’98 as Manager Operations
o Since Nov’98 to March 2007 as Domain Test Manager, Middle East and South Asia.
o April 07 to June 09 Manager Quality Assurance ( Development/ Testing/ Support)
o July 09 till date Supporting and implementing Core Banking applications including surround systems.
Chief Tasks handled
Operations Management
 Handling complete responsibility for management of all aspects of branch operations; handling
Savings and Current Accounts for both Corporate and Consumer customers, Fixed Deposit, Cash
Certificate, Recurring Deposits, NRI Accounts, Issuance of Cheque books, debit cards, Statement of
Accounts & Balance Confirmation Certificates, Opening and Operation of Safe Deposit Lockers.
 Coordinating with Co-operative Banks and authorizing inward and outward clearing for seamless
operations.

2.  Associating between the branch and currency chest for disposal of excess cash & surveying premium
locations for installation of ATMs within the branch business area.
 Issuing DDs, Pay Orders, Foreign DDs, Foreign currency, inward & outward Telegraphic Transfers,
traveller’s cheques, Business travel and Release of Foreign Exchange.
 Providing direction and support to the team for building capability and better client servicing
including providing guidelines for Over-the-Counter interaction with customers.
Marketing / Customer Service
 Customer relationships for Marketing & achieving targets for retail products & loans.
 Coordinating for resolution of grievances and queries of individual and corporate clients.
 Managing counter interaction with customers for deposit mobilization & answering their queries.
 Liaising with related departments as per requirements of top management.
 Imparting training to create awareness on products.
 Provide direction to Corporate and SME banking functions to achieve optimum results and MIS from
the enhanced software and to reduce or early alerts on delinquency on borrowings.
System Implementation
 Implementing core banking systems across Middle East and South Asia, Nepal, Brunei and Jordan.
 Handle testing phase of the project. Ensure all necessary data and matrix are generated /
maintained.
 Implementing and Training Foreign exchange system in Africa.
 Implementing core banking systems across the African region.
 Implemented Nuban for Nigeria.
Significant Accomplishments
 Involved in the testing of new releases and Bugs which are identified by business.
 Significantly contributed in testing core banking application ( Black box)
 Successfully managed foreign exchange remittances for all 8 branches.
 Worked on the reconciliation of Nostro and Vostro accounts.
 Distinction of training and implementing the core banking solutions in United Arab Emirates, Oman,
Bahrain, Qatar, Afghanistan, Iran, Pakistan, Bangladesh, Srilanka, Brunei, Nepal & Jordan.
 Attended trainings on First Line Management & Trade Service and Foreign exchange
 Distinction of implementing the upload process thereby resulting in errorless banking ( zero errors)
 Received a Chairman’s award for implementing the new system in Pakistan within stipulated time &
budget
 Instrumental in exceeding the sales target by 100% as a loan officer.
 Supporting Middle East and South Asian markets.
 Distinction of implementing Forex systems in Africa.
 Training and adopting Best Practices / business processes changes in the African Region.
 Successfully rollout of Core Banking systems across African Region.
 Oman: BCSB implementation for Central bank.
 ICRS implementation for MENA ( except Qatar / Jordan) and African Markets.
 Provided surround applications to be used in Saudi and attending meetings
 Rollout Islamic Banking solutions to MENAP.
 Training slides for e12 implementation.
 Recommended ( GTO West) to automate regression testing using tool currently used by GTM.
 Recommended to use db trimmed db in the test environment.
 Managed surround systems for Nuban ( Nigeria project)
 Managed new Standard Chartered Group initiative called Bank in a box where small countries like
Iraq, Angola, Mozambique and Cambodia were rolled out with standard code setups which proved to
be cost effective.
 Business analyst in Group Legal and Compliance, and familiar with KYC noms.

3. Skills/ Expertise / Knowledge
o Retail Banking
o Wholesale Banking
o Product specialist.
o Core banking Training
o Bridge between Business and Information Technology ( Business Analyst)
Personality Traits.
o Courageous: I stand up for what we believe is right I set and accept stretching goals,
challenges and provide constructive feedback.
o Creative: I continuously improve the way I work and think of new and different ways of
working smarter.
o International: I value diversity and collaborate as one team and take time to understand
and adapt to others cultures and establish a good rapport with the colleagues..
o Responsive: Deliver thoughtful, timely, high quality solutions, ask questions and listen, to
understand people's needs and objectives. I provide helpful and timely responses.
o Trustworthy: I am reliable, open and honest. I act based on what is important to the
customer and the reputation of the Organisation. I respect my customers and colleagues,
treating them as I would like to be treated.
International Experience
Worked in the following Regions / countries for Core banking implementation and Training
o MENA
o Pakistan
o Asia
o SEA
o Africa
o Europe ( Germany and UK)
Education and COURSES ATTENDED
o Passed SSC from Dr Antonia D’Silva High School, Mumbai
o Bank officer’s course in British Institutes of Engineering and Technology.
o RPG programming from Mukund Engineering, Mumbai.
PERSONAL DETAILS
Date of Birth: 13th
March 1954
Holding valid UAE driving licence

4. Languages known: English, Hindi, Marathi, Gujarati and fair knowledge of Arabic can speak and write.