1. R Kishore Kumar
31, North Mada Street, Thirumullaivoil, Chennai - 600062
Ph: 044-64569924 Mobile: 9841021250, E-mail: kishore.rajam@gmail.com
PROFILE & STRENGTHS
 A competent professional with experience in – Operations Management – Process
Management – Data Reconciliation – Process Improvement – Customer relationship
management – Quality tools - Team & attrition management
 Excellent management skills with high caliber in creating, developing and executing plans
and strategies by the set processes of the organization.
 A focused, result-oriented and highly motivated professional with demonstrated capability
of achieving 100% by well planned, developed and implemented strategies.
 A skilled leader, noted for possessing exceptional communication and interpersonal skills.
CAREER GROWTH:
RBS BUSINESS SERVICES PVT LTD, CHENNAI, SINCE SEPT ’05
Designation: Functional Consultant [Service Advisory] [Aug 2014 till date]
Region: Global
Designation: Manager [Reconciliations] [July 2011 to July 2014]
Region: Global
Designation: Team Leader [CFG Reconciliation] [Dec 2009 to June 2011]
Region: US
Designation: Officer [Service Advisory] [Sep 2005 till Dec 2009]
Region: Netherlands
KEY ACHIEVEMENTS:
 Lead the creation of Work flow tool for the Process Management team, which provided a
single point of contact for all Process Consulting Requirements
 Green belt Project – Identified and implemented process optimization within Process
consulting with benefit of 2 FTE save
 Lead successful implementation of SEPA across the Reconciliations Unit & 5 other NL
specific projects in a year
 Identified and ensured collection of outstanding client invoice payments of Global Billing
Customers ~ 5 mio
 Successfully migrated the check reconciliation project for Citizens Bank from the US (Dec
2009 & Jan 2010) & enabled Go-Live ahead of time
 Lead a task force from Reconciliations working with the Trade Supply Chain Finance team
& the Local office in the UK to reconcile & clear backlogs for regulatory requirement
 Supported LEAN continuous improvement project in Q4 2010 and enabled successful
implementation in the Team.
 Acted as BCP SPOC for the unit and actively engaged to draft the strategy & testing of
readiness

2.  Reconciled and maintained the treasury operations of Dry Run test client in an aggressive
time frame.
 Successfully migrated invoice generation process in Billing monitoring.
CERTIFICATIONS
 On Trac Certified - 2013
 FLP Certified - 2013
 Green Belt certified - 2015
AREAS OF EXPERTISE:
Functional Consultant:
 Identify opportunities for simplification/optimization/automation of the processes
consulted
 Maintain effective relationship with stakeholders to identify areas of improvement
 Create As-Is states of processes and come up with the Ideal To-Be states
 Conduct feasibility study for implementation of improvements identified
 Syndicate with Business for sign off and implementation of opportunities identified
 Create End to End process maps and call out opportunities for simplification
 Support assist with transformation, re-engineering and Lean projects using quality tools and
techniques
 Create and maintain the repository of process maps for the Business
 Assist with designing the Service Advisory model that demonstrates strong control & risk
management
 Work closely with peers to identify Service Advisory capability gaps, providing feedback &
coaching/guiding
 Act as a central point of contact providing guidance & support in terms of Service Advisory
standards, quality, tools and techniques
 Establish & maintain reporting and tracking of Service Advisory outcomes against the
framework
 Assist with providing user feedback for the service ownership framework to design &
assurance teams /or improvement opportunities
Operations:
 Demonstrated excellence in monitoring Nostro, Client Trust, Equity, Sundry, Fixed Income,
Inter-company reconciliations, Consumer Cash & Branch reconciliations & investigating the
open items
 Ensuring an accurate and timely reconciliation of Agent’ bank statements and internal
ledgers with regard to all Suspense accounts
 Identifying and recording Nostro breaks for investigation by the appropriate operational
departments
 Ensuring correctness of Nostro balances and movements
 Duly ensuring file imports and auto matching process for the concerned location within
delivery time as per the service level agreement
 Allocating and resolving un-reconciled items as required
 Facilitating interest claims by inquiring with concerned department

3.  Validated the on-boarding of corporate clients having global footprint into various liquidity
management service and, corporate billing for charging the clients for the services thus
rendered
 Ensured delivery of FX & Base Rates were diligently monitored on a periodic basis and any
anomaly was flagged immediately
 Ensured timely end-to-end monitoring of zero balancing sweeps and issues were escalated
without any delay
 Authorized the offset of balances on bank account used for liquidity management; and,
validated the reconciliation performed for those accounts
 Ensured that the receivables from corporate clients were efficiently tracked and any
outstanding or part payment was effectively followed up; engaged with client service
team / client account manager for payment
 Cross verified the reconcile completed for the transactions booked on the Dry Run accounts;
and ensured that the results were shared with their team for actionable
People Management:
 Ensure the Service Level Agreements and Turnaround times agreed with the clients are met.
 Increasing efficiency and productivity of the team by analyzing the Learning index and
identifying areas for improvement
 In charge of Daily performance monitoring, Quality, interacting with clients and MI
reporting
 Active involvement in resource allocation exercise with the operations management team.
 Performing performance appraisals and work with HR team on attrition control
 Work in coordination with IT and Human resources team to ensure availability of resources
and infrastructure for new projects
 Continuous review of the process and identification of additional controls to eliminate risk.
 Focused approach to achieve error free processing in the Team.
 Motivate the Team to think out of the box and identify process improvement ideas.
APPLICATIONS
 IBM Blueworks
 Intellimatch
 IntelliTracs
 SWIFT
 CLICC & GCAB
 Liquidity Management
EDUCATIONAL & PROFESSIONAL DEVELOPMENT
B.SC, (Physics) 2003
RKM Vivekananda College, Chennai. 1st
class
M.SC, (Physics) 2005
Anna University, Chennai. 1st
class.

4. M.B.A, 2007
Madras University, Chennai.
ADDITIONAL INFORMATION
DATE OF BIRTH: 06th
April, 1982
PASSPORT #: N7577975
MARITAL STATUS: Married