1. Kneesa Bretting
31922 Micheal Street Magnolia, TX, 77355, United States
Phone:936-217-8009 Email: kneesaward@gmail.com
Professional Experience
Coffee Icon, Magnolia, TX, United States.
Manager November 2012 - Present
• Resolve customer complaints regarding sales and service.
• Follow proper hiring procedures.
• Training of managers and PT employees.
• Determine price schedules and discount rates.
• Greet customers and ascertain what each customer wants or needs.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Recommend, select, and help locate or obtain merchandise based on customer needs and
desires.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Answer questions regarding the store and its merchandise.
• Maintain knowledge of current sales and promotions, policies regarding payment and
exchanges, and security practices.
• Demonstrate use or operation of merchandise.
• Place special orders or call other stores to find desired items.
• Inventory stock and requisition new stock.
• Ticket, arrange and display merchandise to promote sales.
• Open and close cash registers, performing tasks such as counting money, separating charge
slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Meet monthly sales requirements.
• Make weekly schedules for employees with the hours given during the current season.
Davids Bridal, Spring, TX, United States.
FT Wedding Consultant June 2012 - January 2013
• Greet customers and ascertain what each customer wants or needs.
• Recommend, select, and help locate or obtain merchandise based on customer needs and
desires.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Answer questions regarding the store and its merchandise.
• Maintain knowledge of current sales and promotions, policies regarding payment and
exchanges, and security practices.
• Maintain records related to sales.
• Place special orders or call other stores to find desired items.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these
situations.

2. • Ticket, arrange and display merchandise to promote sales.
• Help customers try on or fit merchandise.
Auntie Skinners, Jefferson, TX, United States.
Waitress/ Bartender November 2011 - June 2012
• Check with customers to ensure that they are enjoying their meals and take action to correct any
problems.
• Collect payments from customers.
• Take orders from patrons for food or beverages.
• Check patrons' identification to ensure that they meet minimum age requirements for
consumption of alcoholic beverages.
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• Clean tables or counters after patrons have finished dining.
• Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for
large parties.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up
server station, taking out trash, or checking and cleaning bathroom.
• Collect money for drinks served.
• Check identification of customers to verify age requirements for purchase of alcohol.
• Attempt to limit problems and liability related to customers' excessive drinking by taking steps
such as persuading customers to stop drinking, or ordering taxis or other transportation for
intoxicated patrons.
• Serve wine, and bottled or draft beer.
El Inca, Linden, TX, United States.
Head Waitress September 2011 - June 2012
• Collect payments from customers.
• Check with customers to ensure that they are enjoying their meals and take action to correct any
problems.
• Prepare checks that itemize and total meal costs and sales taxes.
• Present menus to patrons and answer questions about menu items, making recommendations
upon request.
• Clean tables or counters after patrons have finished dining.
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for
large parties.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up
server station, taking out trash, or checking and cleaning bathroom.

3. Glory Days, Jefferson, TX, United States.
Waitress December 2009 - December 2010
• Collect payments from customers.
• Prepare checks that itemize and total meal costs and sales taxes.
• Take orders from patrons for food or beverages.
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• Present menus to patrons and answer questions about menu items, making recommendations
upon request.
• Clean tables or counters after patrons have finished dining.
• Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for
large parties.
• Inform customers of daily specials.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting,
seating, and thanking guests.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up
server station, taking out trash, or checking and cleaning bathroom.
• Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
• Escort customers to their tables.
Education
Midlothian High School, Midlothian TX, United States
High School Diploma, May 2010
Additional Skills
•TABC Certified
•Working POS Systems