Know what your customers/agents are saying about you on call,search and seek to keywords using our Automatic Speech Recognition.

1. Leverage Call Recordings to Accelerate Sales
Prashanth H N
21-Sept-2017
&

2. What’s in those recordings
Average Calls per day: 600
Average Recording Duration: 1800 mins/30 hours
xda-developers.com

3. What’s in those recordings
Know what your customers/agents are "talking" about you
Using ASR (Automated Speech Recognition)

4. Search words within call recordings
No need to listen to recordings for painfully long hours
Just Search
Happy, Unhappy, Complaint, Refund, Renew, Maza nahi aaya, accha nahi hain, thanda, etc...

5. Built for Scale
Process 4 million calls daily
Realtime analytics
Actionable Insights

6. Let’s see it in Action
DEMO
An online Marketplace Case Study

7. Navigate through the keywords
Search & Seek to Keywords

8. Payment Mode V/S Cancellations
Real Time aggregated analytics with valuable insights

9. Surprise - Surprise -- So many Complaints
Get feedback even without talking to your customers!

10. Let’s see it in Action
DEMO
A Food Ordering company Case Study

11. Food Order OR Take reservations ??
Word cloud Frequency Analysis: Not a food order company anymore

12. Dip in order for Indian cuisine

13. e-commerce: Process change results seen
See results of process changes

14. Summary
Save Operation Cost & Increase Sales Revenue
• Do Automated Lead Scoring
• Identify Processes issues & Optimize them
• Gauge Demand & Supply gaps
• Get Feedback from customers without actually talking to them

15. What Next ?
Voice based IVRs
NO MORE
Press 1 for English
Key in your 6 Digit Account Number
You could just speak your choice to
proceed and there is no need to move
your phone from your ears.

16. Business communication would never be same again
Thank You
prashanth.hn@knowlarity.com
@honasagere