German library directors Dokk1 april 2016

DOKK1 AARHUS -
PUBLIC INNOVATION SPACE
German library directors
April 2016
Knud Schulz

 12:30 welcome and Introduction to Dokk1, including
experiences so far about Dokk1 as an”open library”
without staff 4 hours on week-days / Knud Schulz,
Chief of the Main Library in Dokk1
 13:30 Introduction to new conceptions of Citizens’
Services in libraries / MarianneVejlgaard Kristensen,
Citizens’ Services in Aarhus
 14:00 Break and guided tour
 15:30 transport to Åby Library, a branch library in
Aarhus
 16:00 welcome and introduction to Branch Libraries,
including open libraries / Susanne Gilling, Chief of
Branch Libraries, Aarhus
Knud Schulz April 2016 2

Knud Schulz
 Manager of the Main Library in Aarhus
 Daily work focus – transforming the Main Library to
“Urban Mediaspace” – Dokk1
 Librarian and Master of Public Management
 Mentor/Sponsor INELI (International Network of Emerging Library
Innovators) Bill & Melinda Gates Foundation
 Member of the client group Urban MediaSpace Aarhus
 Global Innovation Model – Faster to Change. Chicago/Aarhus/IDEO/Gates
 ksc@aarhus.dk
 www.slideshare.net
Knud Schulz April 2016
apx. 28.000 m2
incl. 18.000 m2
library space

Library Transformation:
Libraries – the citizen's driving
force for innovation
 All people want to change something in their lives
and to develop themselves and meet information and
knowledge
 Libraries are places where the general public can find
inspiration and meet new ideas, either on their own
within this public sphere, or in the company of others
 Libraries support people with possibilities to make
changes in their life
 How do we sketch the future library transitioning to a
space for citizens and community connections?Knud Schulz April 2016 4

Agenda
 The Change
 4 space model
 New Libraries
 Prototyping Dokk1
 Co-creation with the users
 Partnership programming
 Citizens reaction

From
information that can be found
anywhere
To
What can only be
experienced at the library
Space for media Space as a media
On-line On site
Information Meaning
Facts Credibility
Meeting information Meeting people
Knowing Experimenting
Visitors Resource person
Neutrality Sensing
Seriousness Sense of humour
Arranged events Things that happen
Ivar Moltke, Create
The Change
7Knud Schulz April 2016

The Knowledge Society
 From
 libraries for books/medias
 industial society
 to
 libraries for man/human
 networked/knowledge society

The Public Library of the Knowledge Society
D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Innovation
Reckognition/Experience
Empowerment
Involvement/EngagementKnud Schulz April 2016 9

D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Innovation

Inspiration space
 The space for meaningful experiences that is to say
experiences that move us
 The space should open up to the irrational, emotional and
chaotic by communicating a diversion of aesthetic
experiences.
 This can happen through storytelling or other artistic
expressions within all kinds of media, cultural forms and
genres.
 The inspiration space should make the user want to move
beyond the usual choices and to come back.
 The library space in itself may also be an experience and
work as a stage for events and cultural arrangements.
 The inspiration space especially supports realisation
(cognition)/experience and innovation.

Digital media
AppearanceEvents
Individual concentration

Oplæsning
Billedbøger
BogklubberExplore
Picture book
Reading aloud
Staging

D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Empowerment

Learning space
 Space where children, young people and adults can experience
and explore the world and thus strengthen their competences
and possibilities through free and easy access to information and
knowledge
 Learning is seen as a dialogue oriented process that is based on
the users’ own experiences and their wishes to define their own
learning needs
 Often takes place in informal settings which do not have learning
as the goal – learning happens through play, music and many
other activities
 Should meet the needs of especially young people for a more
experience oriented learning through the development of
playful, interactive and social learning methods.
 Learning is strengthened through the use of homework cafes,
study places, open courses and experiment areas.
 The learning space especially supports realisation
(cognition)/experience and empowerment.Knud Schulz April 2016 15

Undervisning Kurser
Uformel læringKonsulta
Teaching Courses
Informal learningConsultations

Lektiecafé’erVejlednin
One to one
HomeworkGuidance
Training Access to knowledge

D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Empowerment

Meeting space
 An open, public space where citizens as a third space between
home and work can meet others who are both as themselves
and different from themselves
 Arenaes, where you can meet other people with different
interests and values and encounter opinions that challenge you
through discussions and debate, are necessary
 In the meeting space both non-committal, random encounters
can take place through lounge décor with newspapers and café
atmosphere as well as more organised meetings
 This can take place both live and on the Internet in chatgroups,
blogs or other social media.
 The meeting space especially supports empowerment and
engagement

MøderDiskussioner
Foredrag DebatterSamvær
Meetings
Lectures
Discussions
DebatesBeing together

D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Innovation

Performative space
 Users can interact with others for inspiration to create new
creative expressions in the encounter with art and culture
 Users can get access to tools that support their creative
expressions through interactive games and writing-, sound-
and video-workshops
 The users can also get support in their creative expressions
through workshops with professional artists, designers,
multimedia developers etc.
 Can act as a platform for communication by publishing and
distributing the work and products of the users and by
giving access to stages where users can perform and
express themselves.
 The performative space especially supports engagement
and innovation.

Skriveværksteder
Experiment
Leg og læring
Workshops
Workshops Edutainment

Leg Spil
Gaming
Playing Gaming
Makerspace

Adaptive and innovative
supporting spaces
 libraries are changing from storing books to
supporting citizens’ needs
 innovation spaces for local communities

Open libraries
Users are allowed to:
 lock into the library 24/7
 check in and out media
 use internet, pc,
copy/printing
 study
 read newspapers
 arrange study circles,
public meetings
Knud Schulz Dokk1 December 2015 26

Opening hours Dokk1
 Monday – Friday
8 – 10 am open excl. specialist support
10 – 7 pm incl. specialist support
7 – 9 pm open supported by security staff
9 – 10 pm open meetingspace and café
 Saturday and Sunday
10 – 4 pm incl. specialist support
Knud Schulz Aarhus October 2015 27

Users are taking the control

Integration of citizens’ service
into libraries
 a big chance to be an
integrated part of the
reinventing of society
services
 brings citizens in
contact with the library
 brings libraries in close
contact with politicians
and innovators in the
community
Two tasks
 focus on speed in
developing new digital
services for public
administration
 a big learning and
marketing challenge

Citizens’ service
 in more than 70 % of the municipalities offer
citizens service through libraries
 passport
 driving licence
 health securitycard

Developing community centers
private, civic and public sector
LOCAL ARCHIVE
ARKIV
Archive
YOUTH
MEETING
ROOMS
ANALOGUE MEDIA
SELF SERVICE
LEARNING CENTER
SMS BUSINESS
SERVICE
HOME-
WORK
HELP
COMMUNITY
CENTER
CAFÉ
STUDY SUPPORTJOB CORNER
LIBRARY SHOP
REFERENCE
CONSUMER INFO
NATURE GUIDE
EXHIBITIONS
FAMILIES
Q AND A
HEALTH
COUNCELLING
LEISURE INFO
NEWS LOUNGE
QUIET
AREA
TODDLERS/CHILDREN
REA-
DINGT
RAI-
NING

Dokk1 - Citizen service
service i the building

Libraries and urban development
Model of the public library in
urban development
Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen
IVA – Royal School of Library and
Information Science

New Libraries
 Libraries are signs or symbols on development
and innovation in the society
 Drivers in city development
 Add new stories about the towns
 Arguments for new city engagements

Urban Mediaspace - AarhusAarhus NewWaterfront and Main Library

Mediaspace:
 Main Library and Citizens’ Services:
18.000 m2/190.000 ft2
 Partners and network: 10.000 m2
/100.000 ft2
Automatic parking space: 1000 cars
Two new urban harbour squares: 94.000 m2
/1.120.000 ft2
Arrival centre for light rail
Uncovering of the river and secure the inner
city against flood
Traffic regulation
App.: 300 mill €
Project elements
– Urban Mediaspace

Model of the public library in
urban development
Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen
Information Science

Process involving and co-
creation with the citizens
 The processes with staff and citizens are a part
of the change

Phototyping with Staff
Marie Ostergard/Dokk1/Aarhus/ Denmark 40Knud Schulz April 2016

Prototyping withTweens

Public consultations
media, families, meeting
facilities, citizen’s services,
CTS, acoustics, logistics,
accessibility, indoor
climate, administration,
kitchen and cafe,
wayfinding, visual identity,
art, security, facades,
materials, design, arrival
area, AV/IT, dynamic
surfaces, rental spaces,
lighting, parking, concert
spaces, children’s theater,
etc.

Co-creation with the staff

Architect sketch

Development

year Activity involvement external Internal
2005 Development of vision broad X X
2006 Development of values broad X X
2007 Competition programme broad (X) X
2008 Competition phase narrow X X
2009-10 Building programme broad X X
2011 Project proposal medium (X) X
2012 Final project narrow X
2013-14 Interior decoration and
furnishing
broad X X
2015 Furniture and IT broad X X
Co-operative Design Proces

Seven Core Values
 The Citizen as Key Factor
 Lifelong Learning and Unity
 Diversity, co-operation and network
 Culture and Experience
 Bridging Citizen,Technology and
Knowledge
 Flexible and Professional Organisation
 A Sustainable Icon for Aarhus

Automatic Parking Space
1000 cars
 Public floor level ’0’
 20 leave/pickup box’
 Automatic parking
done by small robots
 Scanning all cars
 Responding pickup app.
2 min.

50
Three Statements
 Last responsible minute for decisions
 Inclusion and participation
 Interdisciplinary Co-operation
 The right team at the right time

Transformation Lab
 The entrance – the former place
for controlling the users
 2-300 m2
 New projects every 5-6 month
 Bringing the traditional work fields
of the library into the LAB
 Developing new support of the
users – depending on the room,
the media, the connectivity and
the competencies
52

FictionLAB
NewsLAB
MusicLAB
ExhibitionLAB
DemocracyLAB
The Square 53

The library as a space
– in the future?
 The building supports the needs of
the users
 The building interacts with the
surroundings and environment
 The building acts adaptively
 Flexibility is function
54

Automatic Parking Space – 1000 cars
Lightrail station (2017)
 Public floor level ’0’
 20 leave/pickup box’
 Automatic parking
done by small robots
 Scanning all cars
 Responding pickup app.
2 min.
 Lightrail every 7 min.
Knud Schulz Aarhus November 2015 55

Art in Dokk1
 1 % of building costs
- To be used for art in
the building and
outside
- Elmgreen and Dragset:
Magic Mushrooms
Knud Schulz Aarhus oktober 2015 56

Gongen
Den danske kunstner Kirstine Roepstorff har med værket Gong
vundet opgaven med at lave et stort, indendørs værk til Dokk1.
Poseidon
Et udendørs værk til det nye havnebyrum –
blev vundet af kunstnergruppenA Kassen
med værket Poseidon.
57Knud Schulz Aarhus oktober 2015

+++ a playground on level ’1’
Knud Schulz Aarhus November 2015 58

Model of the public library in urban
development
Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen
Information Science

Userdriven process
 From tradition to transcendence
– the users deconstruct ”old
knowledge” to create new sense
60

Grab a toolkit
Global innovation model –
faster to change
Partnership between
 Global Libraries/Bill and Melinda Gates Foundation
 Chicago Public Libraries
 IDEO
 Aarhus Public Libraries

Design Thinking is a mindset, and an
intentional process around delivering
solutions that create positive impact!

Download:
www.designthinkingforlibraries.com

The Vision
 Space for co-operation
 Place for dialogue, knowledge,
ideas and inspiration
 Open informal learning space
 A unique place for children and
families

Partnership with external
organizations = building
cooperation with the users
and the society
 A strategi for constant change
 Renewing the user engagement and ownership
 In-flow of competencies to the library
 A community strategy
 Political legitimacy

Partner Process

Foundation of partnership
strategy
- A partnership strategy that allows us to be pro-
active
- Reasons to say no
- Branding
- Clearer communication with potential partners
- Focused partnership work inside organisation

Corner stones of
partnerships in Dokk1
- Learning
- Stories
- Democracity
- Community space
-The Aarhus Cohorte
- Families and Children
(experience,play,learning)

New ways of defining the
functionality
 Flexibility is the functionality
 Maximize unprogrammed space
 Leave the media and mediaformats as the focus
point in organizing the space
 Focus the human needs og sociality – use the 4
space model

Focus planning interior
 Supporting citizens different needs
 Creating different surroundings
 Space for activities/programms
 Continuous flexibility – avoid permanent
installations
 Controlling the media stock
 Modern industrial furnitures no design icons

Interior plan
 The interior planning reflects the 15 years
experience from projects together with partners
and users
 Lots of discussions with both library
professionels and other diciplines
 Experiencies from DK and other countries
The result is an ’interior medley’
Partners/users are the key to continuous change

Interior plan
 The inside of Dokk1 consist of 4 different areas with
no sharp limits
 Citizens’ Service
 Public space with info, meeting rooms, cafe, auditorium,
popup/democracy area
 Adult library with professionel support
 Families and childrens library with professionel support
 A perspective all over the services are to support the
users to act on their own
The interior plan was finished just 4 months before
opening

Level 1 - adult
 4 space model
 Experience
 Discover
 Participate
 Create
 Combined with a wide learning definition where
learning take place in different kinds of
environments
 Users are active participants and the library space
support their needs
 Important: users can be on their own, together with
others with or without contact – inclusion factor++
D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Innovation
Empowerment
Involvement/Engagement
Knud Schulz september 2014 10

Examples interior adult (1)
 Urban office
 Oases
 Reading room
 Support (learning)
 Meeting space
 Living room
 Corner
 Play

 Ramp
 Transformation Lab
 Project Labs
 Study room
 Education
 Meeting room
 Café

 Auditorium
 The Square
 ’Alone’ together
 Subject zones
 Reflection
 Citizens’ Service
 Balcony workzone

Level 2
The stage
Learning
Tweens
makerspace
Tweens lab
Children’s Lab
The Box
Dress-up
The ”rest”-room
0-3 years
4-8 years
Gamer street
eatingX2
Attic
Families/Children
TheViewRamp
Cultural Capital 2017
Marie Ostergard/Dokk1/Aarhus/ Denmark
Support/Librarian

Level 2 – Families/Children
 Children are defined to 12 years incl. the limit
where children want to be together with
grownups. After 12 children define themself as
teens/adult
 Importent to design different zones where both
childrens and their adults want to be together.

Principles for planning
interior Families/Children
 A space for children stimulating
 Play
 Experience
 Learning

Examples interior Fam/child
0 - 3 years
 Cushion
 Castle
 Reading
 Breast feeding
 The box
 Cirkeline house
 Big Lego

4 - 8 years
 Learning zone
 Stage
 Dress up
 3D globe
 Childrens lab
 Eating zone
 Reading caves
 Experience ramp

9 – 12 years
 Tweens zone
 Interaktive floor
 Makerspace
 Tweens lab
 Learning zone
 Gaming street
 Auditorium

Benefit
- Citizens – more programmes and services,
quality, diversity, target oriented
- Partners – communication, accessibility,
numbers, outreach
- Library – focused outreach, new services, new
developments, branding, focused communication
to users

Users are taking the control

Visitors
 1.000.000 visits 9 months
 App. 4000 pr. dag incl.
Saturday/Sunday
 App. 6 % are Citizens visits
 Families/Children Sat/Sun
 Kindergarten/daycare
weekdayse
 Students
 Normal users
 +++ Curious

Citizens point of view
 Fabulous open and generous
space
 Feeling comfortable in the
house
 Pride of being an Aarhus
citizen
 Café is good
 The playground and
Families/Children part are
fabulous opportunities
 A library for adults??
 Missing books? – they are
there!!

A strategy for change in
libraries address:
 The need for rethinking the
library
 The need for a fusion between
physical – virtual
 Develop partnerships
 Focus on innovation
 Get new skills into the library
and promote learning in the
organization
 Force users to dismiss the
book as library brand
88

German library directors Dokk1 april 2016

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German library directors Dokk1 april 2016