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K O N I A D A M S
1002 Yucca Dr Taylorsville , United States MinorOutlying Islands, 84123 801-597-9630 koniadams@aol.com
W O R K E X P E R I E N C E
AMERICAN EXPRESS , SALT LAKE CITY, UT
Customer Care Professional , Jun 2012 – present
 Confer with customers by telephone to provide information about products or services,cancel accounts, or obtain details of complaints.
 Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
 Checkto ensure that appropriate changes were made to resolve customers' problems.
 Determine charges for services requested, collect payments, or arrange for billing.
 Refer unresolved customer grievances to designated departments for further investigation.
INGENIX, SALTLAKE CITY, UT
Customer Service and sales, Mar 2006 – Jan 2012
 Confer with customers by telephone to provide information about products or services,take or enter orders,cancel accounts, or obtain details of complaints.
 Checkto ensure that appropriate changes were made to resolve customers' problems.
 Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
 Solicit sales of new or additional services or products.
 Recommend improvements in products, packaging, shipping, service,or billing methods and procedures to prevent future problems.
DISCOVER CARD, SANDY , UT
Senior Account representative, Oct 2001 – Jun 2003
 Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
 Advise customers of necessary actions and strategies for debt repayment.
 Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service,or credit contracts.
 Answer customer questions regarding problems with their accounts.
 Receive payments and post amounts paid to customer accounts.
 Negotiate credit extensions when necessary.
E D U C A T I O N
INDEPENDANCE UNIVERSITY, MURRAY , UT
Business Management Candidate, Jun 2017
A D D I T I O N A L S K I L L S
 Microsoft Word,Excel, PowerPoint, Outlook, Office Communicator, Cisco Phone System, Citrix
 • Results-oriented leader with over 20 years’ experience in sales, customer service customer support.;
 • Dedicated to being the best at everything I am involved in.
 • Dedicated problem solver,making my customers feel I am looking out for their needs above all else.

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 • Consistently demonstrate an extensive track recordof leading the team in budget achievement and overall productivity, and recognized as
such.
 • Excellent in overcoming objections
 • Practiced in using in depth open ended questioning with an experienced based understanding of its value to obtaining quality, repeat sales