The document outlines 8 benefits of chatbots: 1) They are available 24/7 to resolve customer inquiries without human assistance. 2) They can personalize the customer experience by integrating with backend systems. 3) Advanced chatbots can detect additional sales opportunities. 4) Chatbots can automate 60% of customer contacts to cut costs. 5) They can improve onboarding of new customer service agents. 6) Using chatbot software as a service can turn capital expenditures into operating expenses. 7) Chatbots can standardize knowledge bases and solutions. 8) They can give customer service cases owners to ensure issues are properly handled.

1. 8 most important
benefits of chatbots
By Konstantin Sadekov

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1. Is available 24/7
AI Chatbots can resolve
customers’ inquiries with a
high first contact resolution
rate without any human
assistance. More advanced
chatbots can be even
integrated with the contact
center for call automation.

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2. Creates personalized experience
Intelligent chatbots have the
feature to integrate with the
backend systems through an
API connection.

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It makes customers’ experiences
more personalized as the bot can
instantly analyze relevant
background information. It will solve
issues based on personal data.

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3. Detects sales opportunities
There are various ways how a chatbot can
leverage sales revenue.
Some enhanced AI chatbots are able to detect
sales opportunities and forward these to the
appropriate agent or department.

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Titan AI Chatbot software implemented at one of our
customers from the telecommunication industry
detects additionally around 5% of contacts with sales
potential, 50% of which turn into paid customers.

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4. Cuts down costs
An intelligent chatbot can
automate around 60% of all the
customer contacts, out of which it
can fully resolve around half.
Depending on the case, the
resolution rate can be increased
up to 70%.

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5. Improves onboarding of new customer
service agents
Some enhanced chatbots have a possibility
to forward specific clusters of questions to
certain employees. This does not only
increase the speed of staff onboarding, but
also the quality of the answer.

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6. Turns your CapEx into OpEx
Nowadays, many companies switch from traditional
hardware and software ownership to using SaaS
business models. This helps to optimize capital
expenditures (CapEx) and increase the amount of free
cash flow that can be reinvested into other parts of
the business.

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Chatbot software technologies allow scaling the
business fast in case you have a sudden increase in
contacts. You can turn your CapEx into OpEx, as you
will pay only for the contacts handled.

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7. Standardizes the solutions and creates a
knowledge base
A chatbot allows
standardizing the knowledge
base across all customer
service. This almost fully
eliminates the human error
factor and guarantees
meeting the expected SLA.

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Titan AI Chatbot software uses a unique process
of solution flow creation, which allows to instantly
make any changes in the dialogues in case of
some product updates.

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8. Give customer service cases an owner who
is responsible for results
With chats, it’s easier for the final responsible person
to review how the issue is handled and suggest or
make improvements. This helps to standardize the
process and ensure that provided information is up to
date.

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8 most important chatbot benefits
1. Is available 24/7
2. Creates personalized
experience
3. Detects sales opportunities
4. Cuts down costs
5. Improves onboarding of
new customer service
agents
6. Turns your CapEx into OpEx
7. Standardizes the solutions
and creates a knowledge
base
8. Give customer service
cases an owner who is
responsible for results

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team@mindtitan.com
+372 5668 8239