The important of service excellent

1. Presentation
‘ THE IMPORTANT OF SERVICE EXCELLENT’
KRISNA RISTANTI
OFFICE ADMINISTRATION
19

2. Definition of
Service Excellence
Excellent service is the best service that the
company provides to meet the expectations and
needs of the customer, whether the customer
within the company and outside the company.

3. 1. To avoid demands that do not need later to the manufacturer.
2. To ensure that customers feel cared for all his needs.
3. To create the trust and satisfaction to customers.
4. To provide high quality services to customers.
5. To maintain customer.

4. Service Process
a. Core service
b. Facilitating service
c. Supporting service

5. 1. Attitude
3. Attention
2.Action