1. Krissell Spaar
720-345-3360
10339 Zuni Street
Federal Heights, CO. 80260
kmspaar@yahoo.com
Experienced Customer Care Representative, Training and Development Specialist
Areas of Expertise
 Excels in Customer Service, in person and/ or over the phone.
 Strives for team success by assisting with individual needs for development.
 Focused on meeting all quality goals with above average results.
 Easily adapts to new systems and procedures.
 Proficient in MS: Office, Outlook, Word, and Excel.
Work History
Alliance Data Systems, Westminster, CO.
February 2016 to Present
Customer Service Specialist
 Assist customers with all aspects of credit card services.
 Assist store associates with credit card authorizations.
 Maintained a 95% or higher call accuracy rate.
 Maintain a high level of efficiency by documenting calls properly and promptly.
 De-escalate and resolve customer service concerns as needed.
Urban Fulfillment Services, Broomfield, CO.
May 2015-December 2015.
Credit Card Reissue Agent
 Assist commercial and preferred credit card customers with reissue after data
compromise.
 Research shipment of reissued credit cards.
 Maintained a 95% or higher call accuracy rate.
 Maintain a high level of efficiency by documenting calls properly and promptly.
 De-escalate and resolve customer service concerns as needed. Train new associates.
December 2014-May 2015
Mortgage Modification CSR (Concierge)
 Answer incoming phone calls from customer applying for mortgage modification.
 Answer all questions related to modification process.
 Schedule appointments for Customer Relationship Manager.
 Research documents related to application and provide status updates.
 Maintained a 95% or higher call accuracy rate.
 Maintain a high level of efficiency by documenting calls properly and promptly.
 De-escalate and resolve customer service concerns as needed.
 Train new associates.

2. Beauty Brands, Broomfield, CO.
August 2012-January 2014
Staff Stylist
 Provided customers with salon services such as haircuts, hair color and highlighting, hair
styling, manicures, pedicures, facial waxing and purchase of retail salon products.
 Complete proper cleaning and sanitation of all salon areas and tools.
 De-escalate and resolve customer concerns as needed.
Transfirst, LLC. Broomfield, CO.
July 2011 to August 2012
Technical Support Agent
 Provide customer service to merchants regarding all aspects of credit card processing.
 Provide technical support assistance to merchants on Hypercom and Verifone credit card
terminals.
 De-escalate and resolve customer service concerns as needed.
 Train new associates.
Smart Style Westminster, CO.
February 2010 to August 2012
Manager and Stylist
 Provided customers with salon services such as haircuts, hair color and highlighting, hair
styling, manicures, pedicures, facial waxing and purchase of retail salon products.
 Complete proper cleaning and sanitation of all salon areas and tools.
 De-escalate and resolve customer concerns as needed.
 Create weekly schedule for all employees. Process supply orders for supplies weekly.
 Train new stylists. Assist with salon continuing education.
Dish Network Thornton, CO.
February 2009-July 2010
Customer Service Representative
 Provided customer service through telephone calls regarding all information and concerns
regarding satellite television.
 Provided troubleshooting information to customers having technical issues.
 Assist new customers by creating new accounts and work orders.
 De-escalate and resolve customer service concerns as needed.
Allied Insurance Denver, CO.
April 2001 to February 2010
Casualty Claims Adjuster
 Investigated liability and evaluated 3rd party injury claims.
 Negotiated bodily injury settlements with attorneys and 3rd parties.
 De-escalate and resolve customer concerns as needed.
Education
Cosmetology License, 2011 Empire Cosmetology School, Thornton, CO.
High School Diploma, 1993 Granger High School, West Valley City, UT.
References
*Available upon request.