EFFECTIVE COMMUNICATION SKILLS

2. LISTEN
Listening is not just plain hearing. Listening is hearing with
understanding. To be effective in communication is not only
to be good in sending information or sharing your ideas but
it is also about paying attention to the information the other
person has provided you and to appreciate the emotion
goes with his or her message.

3. DO NOT INTERRUPT!
Never interrupt a speaker. Let him or her finish what s/he is
saying. Interrupting a speaker is disruptive. This means that
if you interrupt , this may cause the speaker to forget or get
lost in his or her speech. At the same time, you will not get
the chance to hear everything s/he has to say and miss
important information or ideas that might be useful to you
ad that you might be very interested about.

4. SHOW INTEREST
Nod occasionally, smile, make eye contact. Encourage the
speaker to continue by saying “Yes” and show interest by
pther verbal comments like “ah-huh” and “oh” but not
conversation fillers like “ahms” or ahs” because they do not
contribute any in making a conversational letter

5. PAY ATTENTION TO NONVERBAL SIGNALS
You have learned that nonverbal cues reveal more than what a
spekaer says. Watch and observe these cues and some other small
behavioirs that may help you understand the message better. If the
person you are pseaking to is with a different cultural background,
be aware of his or her nonverbal cues. Just be reminded to consider
all nonverbal signals you receive or observe and not just to focus on
one - say, crossing his or her arms over his or her chest even if he
does not really mean anything or not being able to look at you
straight in the eyes while talking. Consider all nonverbal signals as
a whole to get a better “read” of the person

6. PROVIDE FEEDBACK
Providing feedback is important because you le t the other
person know that you are paying attention to his or her
message. in cases he frgets what he is saying, or has been
interrupted by other factors, you may paraphrase what s/he
has said to remind him/her where to continue. This is one
form of feedback, too

7. ASK QUESTIONS
By asking questions, you are able to clarify what you think
or feel about the topic. By asking questions, the poerson
you are talking with will know that you are genuinely paying
atte and not just merely pretending hearing what s/he is
saying. This will aid in making him or her more comfortable,
thus eliminating a possible barrier that may cause the
communication to fail

8. GET RID OF DISTRACTIONS
In thisday and age, more and more communication
breakdown happens. There are many distractions that are
causing communication to fail and topping the list is the cell
phone. How would you feel if the person you are talking to
does not even bother to look at you because s/he is busy
with his or her phone texting or chatting? Or are you also
guilty of such an act? When talking to someone, give him
your full attention and get rid of distraction like your phone

9. SET ASIDE JUDGMENTS
Do not think that you know better than the person speaking because
s/he is not as fluent as you are or because his or her appearance
does no speak well of him or her as a presentable speaker. Being
narrow-minded will not help at all. Allow the speaker to finish his or
her piece. Keep in mind that listening to what another person is
saying does not mean that you have to believe or be convinced in
what s/he believes. Give others a chance to send their message. Be
fair. For sure, you would not want to be judged by another wa better
communicator or s[eaker than you.

10. SPEECH
CONTEXT

11. • Intrapersonal communication is the communication done
within oneself. Included are the thoughts, assessments,
contemplations, and feelings that are associated with
one’s inner communication
• This form of communication is often done for the purpose
of clarifying ideas or analyzing a situation.

12. Intrapersonal Communication may be done in a form of
mumbling or quiet talk.
Mumbling (Talking without sound, like lip syncing)
Quiet talk (Talking with minimal sound)

13. Thinking form - This includes thinking as well as dreaming,
both daydreaming and the dreaming we do when we are
asleep, nocturnal dreaming.
Vocal form - This way of performing intrapersonal
communication is essentially talking to yourself out loud.
Normally reoccurring reasons for this are to repeat or
otherwise rehearse a message; letting your emotions be
heard; giving yourself instructions.

14. Written form
This involves all writing you do with yourself as the only
intended reader. This could for instance be a personal
journal or diary, but could just as well be a shopping list,
reminders, or notes.

15. Internal Discourse – involves thinking,
concentration and analysis
Example: Self Reflection, Self Analysis,
Questioning yourself.

16. Solo Vocal Communication – is speaking
aloud to oneself. This may be in situations
where a person rehearses what he would want
to say to another person, or simply to calm
himself when he is angry or to entertain himself
when he is bored.

17. Solo Written Communication – is writing
one’s thoughts and observations with no
intention of having somebody read what he has
written.

18. INTERPERSONAL COMMUNICATION

19. Interpersonal communication is the
communication that takes place between two or
more among more people. This may be
categorized as personal, impersonal, formal,
informal, direct, and direct.

20. Categories of Interpersonal Communication
• Personal
• Impersonal
• Formal
• Informal
• Direct
• Indirecte

21. Personal - when two people communication
know each other, who you know intimately
(super close), and the communication has a
deeper context.
Impersonal – In contrast to personal, is a
communication with someone you’ve just met

22. Formal – when communication that calls for a formal
way of talking. We communicate with respect and
formality.
Informal – the opposite of formal. Informal
communication is the communication among friends,
best friends, acquaintances that does not require
formal way of talking.

23. Direct – is a communication that requires face-
to-face encounter or conversation. It is also
called as Face-to-Face communication. The
physical presence of the communicators must
be present.

24. Indirect – is a communication that does not require face-to-
face communication, and uses media platforms. There is
still communication but, the Physical presence of the
communicators are absent.

25. TYPES OF INTERPERSAL CONTEXT
Dyad Communication
Small Group
Public
Mass Communication

26. Dyadic – the term Dyad means (2) two, (2) two Individuals
or Pair. Therefore, it is a communication that involves two
people sharing mutual ideas, thoughts, ideas, likes, and
dislikes.
The participants have some previous experience or
encounter with each other, so the sharing of communication
is a two-way flow (Sender, Receiver)

27. In a dyadic communication, the feedback is
immediate because the participants are facing
each other.

28. Two types of Dyad:
1.Informal Dyad – It can happen anywhere and has no
definite topic or purpose.
2.Formal Dyad – includes Interviews and Dialogues there,
there is definite topic or purpose intended for the meeting

29. Small Group - Communication involves three or more
persons. This would be as simple as a group of friends
talking about the incoming prom night or research required
in one of their subjects.

30. PUBLIC COMMUNICATION - It is also known as public
speaking. It is a communication between a speaker and a
group of people called the audience in a structured,
deliberate manner.
Example of Public communication: Teacher discussing
to his/her students. SONA of the President to thousands
and millions of people

31. Mass Communication - (or communications)
can be defined as the process of creating,
sending, receiving, and analyzing messages to
large audiences via verbal and written media.

32. COMMUNICATION IN
INTERPERSONAL
RELATIONSHIP

33. Communication is said to be the basis of every
interpersonal relationship. Infact effective communication
is the key to a healthy and long lasting relationship. If
individuals do not communicate with each other effectively,
problems are bound to come. Communication plays a
pivotal role in reducing misunderstandings and eventually
strengthens the bond among individuals.

34. A relationship loses its charm if individuals
do not express and reciprocate their
feelings through various modes of
communication. A healthy interaction is
essential for a healthy relationship.

35. Take care of your tone and pitch as well. Make
sure you are not too loud or too soft. Being loud
might hurt the other person. Speak softly in a
convincing way. The other person must be able to
understand what you intend to communicate.

36. Choice of words is important in relationships. Think
twice before you speak. Remember one wrong word can
change the meaning of an entire conversation. The other
person might misinterpret you and spoil the relationship. Be
crisp. Express your feelings clearly. Do not try to confuse
the other person. Being straightforward helps you in
relationships.

37. An individual must interact with the other
person regularly for the relationship to grow
and reach to the next level.

38. Be polite. Never ever shout on your partner even if he has
done something wrong. Discuss issues and try to sort out
your differences amicably. Abusing, fighting, criticizing spoil
the relationship and in adverse cases might end it as well.
Being rude is a crime in relationships.

39. Try to understand the other person’s point of view as
well. Be a patient listener. Unless you listen carefully, you
will never be able to communicate effectively.

40. STAGES OF
INTERPERSONAL
RELATIONSHIP

41. Two people might start a relationship as mere strangers.
They get to know each other slowly and become
emotionally and mentally attached to their partners
gradually. Such relationships often lead to lasting
commitments where individuals decide to be with each
other until death separates them.

42. Two people might start off well but soon face problems.
Troubles in relationship start when people have different
opinions, views and fail to reach to a mutually acceptable
solution. In such cases individuals decide to move on from
a relationship for a fresh start.

43. First Stage – Acquaintance
• Acquaintance refers to knowing each other. To start
relationship individuals need to know each other well.
• Two individuals might meet at some place and instantly hit
it off. People feel attracted to each other and decide to
enter into a relationship.

44. Second Stage – The Build up Stage
• This is the stage when the relationship actually grows.
Individuals are no longer strangers and start trusting each
other.
• Individuals must be compatible with each other for the
relationship to continue for a longer period of time.
Individuals with similar interests and backgrounds tend to
gel with each other more as compared to individuals from
diverse backgrounds and different objectives.

45. Third Stage – Continuation Stage
• This is the stage when relationship blossoms into lasting
commitments. It is when people after knowing each other
well decide to be in each other’s company and tie the
knot.
• Trust and transparency is essential for the charm to stay
in relationship forever.

46. Fourth Stage – Deterioration
• Not all relationships pass through this stage. Lack of
compatibility, trust, love and care often lead to
misunderstandings and serious troubles in relationship.
• Individuals sometimes find it extremely difficult to adjust
with each other and eventually decide to bring their
relationship to an end.

47. Fifth Stage – The Termination Stage
The fifth and the last stage is the end of a relationship.

48. Relationship terminates due to any of the following reasons
Death of any one partner
Divorce
Separation