Human Centered Design for Learning Practitioners (Association for Talent Development workshop/presentation)
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A presentation that teaches the fundamentals of Human Centered Design concepts and instructional design methodologies. Build a personal toolkit for applying HCD to your learning design process.
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Human Centered Design for Learning Practitioners (Association for Talent Development workshop/presentation)
- 1. Human Centered Design for Learning Practitioners Kristen Gallagher, Edify
- 2. Edify and Drawbridge Innovations Objectives Let’s get to work! Welcome! Learn
- 3. Edify and Drawbridge Innovations 33 Answer this for yourself: Why are you here? What’s one thing you want to leave with at the end of the workshop?
- 4. Edify and Drawbridge Innovations 44 Objectives ● Understand fundamental Human Centered Design concepts to instructional design methodologies. ● Use a personal toolkit for applying HCD to your learning design process.
- 6. www.slideproject.com 6 What is HCD? Methodology Idea Generator Solution Driver
- 7. Edify and Drawbridge Innovations 7 Connecting to ADDIE
- 8. Edify and Drawbridge Innovations 8 Connecting to SAM
- 9. Edify and Drawbridge Innovations 9 Evolving to the Human Centered Design Model http://www.grameenfoundation.org/what-we-do/financial-services/solutions-innovation-process
- 10. Edify and Drawbridge Innovations 10 Human Centered Design Model - Simplified
- 11. www.slideproject.com 11 Why HCD in Learning? Learner-Focused, not outcome focused Regenerative Knowledge Retention Geared irony
- 12. 12
- 13. Edify and Drawbridge Innovations 1313 0 Objectives Measurement Taking HCD to Learning Research Content
- 14. Edify and Drawbridge Innovations 14 Choose a Theme: ● Sales Enablement: You’ve been tasked with helping a junior sales team ramp up quickly on their product (a software system) ● Anti-Harassment: You’ve been tasked with reimagining this program - it hasn’t been working ● Train-the-Trainer for Production Floor Feedback: You’ve been tasked with helping production managers learn the feedback program
- 15. Edify and Drawbridge Innovations 15 Creating and Understanding Personas ● Start by knowing the “who” ● Understand what that person wants and needs ● Create an empathy map (wait for it…!)
- 16. Edify and Drawbridge Innovations 16 Create an Empathy Map Seeing Feeling Doing Thinking
- 17. 17
- 18. Edify and Drawbridge Innovations 18 Summarize your Findings Step 1: List your customer’s needs. What are they trying to accomplish? ● ______________________________________ ● ______________________________________
- 19. Edify and Drawbridge Innovations 19 Interview your customer Step 2: Write down as many open-ended questions as you can in the next 2 minutes. Step 3: List down insights? What new/unique things did you learn about your customer?
- 20. Edify and Drawbridge Innovations 20 What’s the problem statement you want to work on? How might I __________________*
- 21. 21 1. Is the question focused on ultimate impact? 2. Does the question allow for a variety of solutions? 3. Does the question take into account context and constraints? Test Your Problem Statement Too Broad Just Right Too Narrow How might I redesign the sales enablement program? How might I equip our junior sales team to better educate our customers so that they are ready to purchase? How might I build an elearning course to teach sales reps how to sell our product?
- 22. 22 Generate Ideas - The Ideation Phase 1. Quantity over Quality 2. Shooting down ideas 3. Questioning validity or feasibility
- 23. Edify and Drawbridge Innovations (Radical) Ideation Try: Thinking about things in a different context: ● Imagine 2 possible ways to make this training work for giraffes. ● Imagine 2 possible ways to make this training work on the moon. ● Imagine 2 possible ways to make this training work without sound.
- 24. Edify and Drawbridge Innovations Sketching *Stick figures are (more than) okay! Sketch 3 new ways to meet your customer’s needs:
- 26. Edify and Drawbridge Innovations 26 Bring your idea to life
- 27. 27 Designing Tests 1. Decide what you want to test 2. Create a few test methods 3. Determine how you would find success or failure
- 28. Edify and Drawbridge Innovations 28 Test your prototype *Focus on learning, not validation (don’t reinforce your beliefs)
- 29. 29 Ask Questions Observe Create and Test Repeat! Your Toolkit: Taking it Back to Work
- 30. 3030 Thank You! Talk to me: kristen@edifyedu.com @kristenmaeve @edifyedu