1. Kristen B. Larson
304-616-2028
208 Checko Court
Martinsburg, WV 25401
Email: klarson7944@yahoo.com
SUMMARY STATEMENT
Results-driven professional with expertise in relationship building and time management. Particular
strengths include excellent oral and written communication, communicating program knowledge,
providing impeccable follow-up, and a commitment to delivering superior customer service. Analytical,
meticulous, detail-oriented, problem solver with excellent organization skills. Strong record of managing
projects and improving work processes.
PROFESSIONAL EXPERIENCE
Bodies in Motion- Fairfax, VA 10/2013-Current
Administrative Assistant/ Billing Manager
• Engage with patients via phone in a professional manner.
• Process patient intake as they arrive for appointments.
• Maintain patient charts through the ability to understand and apply proper billing and coding
procedures in accordance with all benefit policies.
• Receive patient payments and apply to outstanding balance as deemed appropriate.
• Support physician staff by representing physicians as a team which assists in contributing to the
daily functionality and continued improvement of the practice.
• Ensure physician productivity by maintaining calendars and patient appointments.
• Secure information by performing database backups to avoid any loss of records inconveniencing
the practice and patients.
• Generate revenue by completion of patient billing for charges rendered.
• Complete all tasks in a timely manner to benefit the production goals of the practice with minimal
mistakes.
• Adapt to healthcare benefits and policies to stay current in an ever-changing environment.
• Send out/post insurance billing and claim forms
• Maintain up-to-date knowledge of ICD-10 and CPT codes and billing practices
• Maintain all Workman’s Compensation and Auto Accident cases and billing
• Retrieve and handle all A/R reports for the practice
• HIPPA compliance
Sport and Health- Brambleton, VA 03/2013 – 01/2014
Personal Trainer
• Initiate new client orientation
• Create a need for personal training with each new customer
• Conceptualize, design, and implement strength training programs to meet the needs of each client
• Develop/participate in group training programs with staff
• Possess exceptional interpersonal communication skills and the ability to interpret and define
client needs through interviewing and information gathering process
• Gain business through successful marketing and selling techniques.
• Currently provide personal training programs for 13 clients.

2. Tropical Smoothie Café- Martinsburg, WV 02/2010 – 03/2013
General Manager
• Lead and mentored over 15 employees
• Developed, strengthened, and maintained relationships with customers
• Provided direction to employees regarding operational and procedural issues
• Resolved customer complaints about food quality or service
• Recruited, hired, and oversaw training for the staff
• Performed administrative duties such as scheduling, budgeting, ordering, and inventory
• Organized and facilitated team building activities
• Improved store morale
• Conducted ongoing marketing blitz in the community to grow business
EDUCATION
Bachelor of Arts in Management
American Public University – Charles Town, WV
December 2015 Graduate
Associate’s Degree of Business Management
Blue Ridge Community & Technical College – Martinsburg, WV
Named to Dean’s List 4 semesters
ACTIVITIES/SPECIAL RECOGNITION
NDMC Outreach Director, Christ-Fit Instructor, Relay For Life charity, NDMC Volunteer, One Hope
Ministries Volunteer, Uni-Fest participant, Camp Sunshine charity, PASS Volunteer, Top 50 in Sales
nation-wide