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Kristy Idzerda
- 1. Kristy Idzerda
8020 SE Taggart St.
Portland, Oregon 97206
(503)919-6997
References available upon request
Objective: To obtain employment in Telemarketing or as a Customer Service Representative
Professional
Experience
Marketing
Developed marketingstrategies
Adaptedproductknowledge tomarketgoods
Performedsalespresentations
Appliedtelephonecommunicationasasalestool
Effectivelydescribedanddemonstratedavarietyof goodsandservices
Consistentlyachievedhighestsalesbysuggestive sellingandup-selling
CustomerService
Anticipatedandmetguestneedswhile providingacustomerfriendlyenvironment
Performedtechnical supportandsetupservices
Providedwarrantysupportandinformation
Expeditedrepairservices
Establishedrapportwithcustomersto measure causesof dissatisfaction
Implementedprogramstopreventcustomerdissatisfactionandcustomerloss
FinancialTasks
Advisedcustomersonfinancial portfoliostatusandtransferredfunds
Recognizedandidentifiedsymptomsof fraud
Processedconsumerloans
Updatedcustomersonclaimsstatusand reporting
Providedbrokerage services
Processedcreditcardpaymentsonline andoverthe telephone
Work History Wholesale MerchantProcessing
MarketingSpecialist,12/2012-1/2013, Beaverton,Oregon
Stream International,Inc.
Service Professional,3/2011-9/2011, Beaverton,Oregon
PilotTravel Center,LLC
CustomerService Representative,6/2009-10/2009, Wasco, Oregon
IHOP
Hostess,Server/Expeditor,9/2005-10/2006, Beaverton,Oregon
Education Post-SecondaryCoursework,BusinessManagement
PortlandCommunityCollege
Portland,OR
Dean’sListSpring2012
HighSchool Diploma/GED
PortlandCommunityCollege
Portland,OR
Completed4/2003