1. Krystal S. SpauldingEmail: Shaunee17@yahoo.com Phone: (708)674-4383
Experience:
JP Morgan Chase Bank April 2009-Present
Senior Specialist I
 Responsible for reducing losses on fraud cases by reviewing details for recovery
opportunities within the Fraud Recovery Department.
 Utilized excellent problem solving and decision-making skills to ensure that
accounts are credited properly for all charges and that the proper balances are on
the appropriate accounts
 Minimized credit losses resulting from fraud
Customer Support Advisor II
 Responsible for collecting on past due non secure credit cards
 Made contact with customers by telephone and built relationships to evaluate
their individual situation to find the best solutions based on their need
 Negotiated payments suitable for both the customer and Chase by evaluating the
customer’s financial situation
TCF National Bank September 2007-April 2009
Supervisor
 Accomplished set productivity goals
 Responsible for building, retaining, and managing customer relationships
 Processed customer transactions (deposits, cash withdrawls, negotiable
instruments) in accordance with policy and procedures while minimizing losses
 Balanced and reconciled work on daily basis
 Met sales objectives regarding financial loan, investment, and trust products and
services
 Participated in cross-selling and referral programs
 Accepted loan payments and collection items and forward them to the
appropriate area for further processing
 Prepared change orders and process night deposit bags
 Provided customer service consistent with bank standards by providing solutions,
offering alternatives, and/or referring problems as necessary
 Participated in ongoing training as required for this position
 Performed additional duties as required

2. Krystal S. SpauldingEmail: Shaunee17@yahoo.com Phone: (708)674-4383
DEMO December 2003-September
2007
Sales Supervisor
 Provides sales assistance to customers by fast and accurate ringing of register
 Handles checks, charges and store credits and accurately balance cash drawer
 Manage cash management and bank deposits
 Provide customer service by knowing stock, sale information, store policies and
other related information
 Keeps merchandise neat and organized by appropriate distribution of stock,
pricing and pulling stock
 Engage in loss prevention activities by monitoring dressing rooms and observing
customers
 Receive and process freight
USPS 2005-2008
Rural Mail Carrier
 Sort US mail
 Deliver US mail to postal patrons in a timely and orderly manner
Education
Schaumburg High School 1999-2003
William Rainey Harper College 2002-Current
Associates Degree in Criminal Justice
Highlights:
 Team Player
 Strong interpersonal skills.
 Excellent multi-tasking skills in a fast pace environment
 Efficient and disciplined
 Strong business communication skills
 Motivated in excelling company targets and goals
 Strong Relationship Building Skills

3. Krystal S. SpauldingEmail: Shaunee17@yahoo.com Phone: (708)674-4383