Ce diaporama a bien été signalé.
Nous utilisons votre profil LinkedIn et vos données d’activité pour vous proposer des publicités personnalisées et pertinentes. Vous pouvez changer vos préférences de publicités à tout moment.

Outside in, Better Design by Looking Outwards, UXSEA Summit 2019

1 665 vues

Publié le

This is the presentation deck from UX Conference session by Khai Seng of Studio Dojo as a part of UXSEA Summit 2019 in Singapore. UXSEA Summit 2019 was held from 18th to 20th November, 2019. For more information about UXSEA Society, visit https://uxsea.org/

The copyright of this material is with those who created this presentation material. Please take permissions from the authors if you are in doubt about copyright infringement.

Publié dans : Design
  • Login to see the comments

Outside in, Better Design by Looking Outwards, UXSEA Summit 2019

  1. 1. Outside In: Better design by looking outwards UXSEA Summit 2019 Hong Khai Seng Founder & Director, Studio Dojo @khai5eng
  2. 2. The model Business Technology Design
  3. 3. “ “ I keep trying to convince my org/team/boss that the right thing to do is _____________ , but they just won’t listen!
  4. 4. How do I grow design’s influence? Business Technology Design
  5. 5. Cassandra Princess of Troy
  6. 6. The frustration experienced when people do not believe the valid concerns you raise. The Cassandra Complex
  7. 7. How can we be more rigorous in forecasting into the future?
  8. 8. How do we see what’s coming in the future? How far ahead can we see? How can we change the future?
  9. 9. Futures Thinking Theory and practice of looking to and thinking about the future, especially in the medium to long term, so that we can anticipate and prepare for changes.
  10. 10. ≠ predicting THE future Futures Thinking
  11. 11. Futures Thinking The future ≠ present +/- 10% The ‘default’ extrapolated ‘business as usual’ future The ‘Projected’ Future Now
  12. 12. There are many futures Futures Cone adapted & extended from Voros (2003) The ‘default’ extrapolated ‘business as usual’ future The ‘Projected’ Future Now Probable Current Trends ‘likely to happen’ Plausible Current Knowledge ‘could happen’ Possible Future Knowledge ‘might happen’ Preposterous! ‘impossible’ ‘won’t ever happen’ Preferable Value Judgements ‘want to happen’ ‘should happen’
  13. 13. Futures Thinking Prototyping different futures to stress test our present assumptions.
  14. 14. “ “ It’s better to be scared by a simulation than be blindsided by reality. - Jake Dunagan, Institute for the Future
  15. 15. Yellowstone Park predator control kills off all gray wolves
  16. 16. Image credit: https://pixabay.com/photos/wolf-lone-predator-wildlife-nature-3818343/ Land eroded and plants died due to elk overpopulation
  17. 17. Image credit: The Human Footprint Beavers moved away due to lack of food, dams disappear
  18. 18. Rivers changed their courses
  19. 19. Nth order impact Nth order impact Nth order impact Nth order impact Nth order impact Nth order impact Trigger Event 1st order impact 1st order impact 1st order impact 1st order impact 1st order impact 2nd order impact 2nd order impact 2nd order impact 2nd order impact 2nd order impact 2nd order impact 2nd order impact 2nd order impact 2nd order impact 2nd order impact 3rd order impact 3rd order impact 3rd order impact 3rd order impact 3rd order impact 3rd order impact 3rd order impact 3rd order impact
  20. 20. @JoshSeim
  21. 21. We should celebrate the successes and outcomes we’ve designed for. But we cannot continue to ignore the secondary & unintended impacts caused by our designs. Who is forced to pay our price?
  22. 22. Image credit: Artefact Group
  23. 23. Image credit: Artefact Group
  24. 24. Be like Cassandra Learn from Futures Thinking Consider the Nth Order Impact
  25. 25. “ “ I hear and read about success stories all the time. When I try it myself, it doesn’t work as well as it should. Why!?
  26. 26. Doing design work ≠ grow our circle Business Technology Design
  27. 27. The frustration experienced when people do not believe the valid concerns you raise. The Cassandra Complex
  28. 28. What can we do apart from doing design & hoping it convinces others?
  29. 29. How do we get people to appreciate our work? How do we implement such change at scale? How do we shift the culture?
  30. 30. Theory and practice of successful organisational change and improvement through planned programmes that impact and improve the attitudes, beliefs and values of employees. Organisation Development
  31. 31. Future Search Appreciative Inquiry Open Space Technology Large Group Interventions Search Conference Technology of Participation Intervention Component Analysis Strategic Dialogue Conference Model Think Like A Genius Real Time Strategic Change Work Design Model OD Mapping Burke-Litwin Model Managerial Grid Management By Objectives Sensitivity Training Personas Customer Journey Maps Jobs To Be Done Card Sorting Expert Review Usability Testing Focus Groups Ethnography Affinity Diagramming Competitor Analysis Scenarios GOMS Task Analysis Storyboarding Wireframes Wizard of Oz A/B Testing Polak Game Manoa Method Causal Layered Analysis Look Back To Look Forward Driving Forces Signals of Change Futures Wheel Artifacts From The Future Ethnographic Futures Speculative Design Ride Two Curves Three Horizons Cross-Impact Analysis Delphi Method Scenario Planning Back Casting Horizon Scanning We are constantly in search for more tools OD has… Design has…Futures has…
  32. 32. To become aware of and fully bringing forth our own emotional, perceptual and cognitive qualities as an instrument to create impact. Use of Self
  33. 33. Strategic & systemic insights Frame and reframe Deep industry knowledge Separate data from interpretation Cognition Emotion Courage Being empathic Positive regard for people Reading reactions Comfortable in vulnerability Self-agency Evocative and provocative Dare to differentiate
  34. 34. Cognition Emotion Courage Trustworthy Humility Desire to serve Non-judgemental Patience Character Skills Values Good listener Tolerate confusion & ambiguity Experimental Succinct, clear & direct Inquiring Diversity, Inclusion & Equality Fair Always learning Collaborative Humanitarian values
  35. 35. Cognition Emotion Courage Character Skills Values Invest in inner work Self-awareness Manage boundaries Mindfulness Authentic Work on unresolved issues Intentional Self-care Self-work Self- management Continuous Growth High-impact skills Self-generating renewal Non-reactive to challenges Separate own needs from others Continuously work on all 9 aspects
  36. 36. Cognition Emotion Courage Character Skills Values Self-work Self- management Continuous Growth Adapted from Dr L. Mee-Yan Cheung-Judge, 2019
  37. 37. How do you improve Use of Self?
  38. 38. Priorities 1 Deepen understanding of self 2 Deepen understanding of self on others and others on self 3 Work on unresolved issues 4 Groundedness when dealing with challenging situa8ons 5 Emo8onal management and general self-management Activities 1 Reflec8ve prac8ce, mindfulness, retreats, medita8on, journaling, spiritual exercises 2 Keep on prac8cing Use of Self 3 Having coaches, mentors 4 Seeking feedback from clients, colleagues, co-worker, experienced prac88oners 5 AGend conferences, forums, network events Adapted from Dr L. Mee-Yan Cheung-Judge, 2019
  39. 39. Learn from Organisational Development Be intentional about Use of Self Don’t Be like Cassandra
  40. 40. Design Organisation Development Futures Thinking Improv theatre? Film School? Martial Arts? Cooking? ...… If you’re having difficulties in design, look outwards and you may be surprised!
  41. 41. Let’s continue the conversation: @khai5eng linkedin.com/in/khaiseng www.studiodojo.com
  42. 42. Further reading On Organisation Development Organization Development book by Mee-Yan Cheung-Judge & Linda Holbeche https://www.amazon.com/Organization-Development-Practitioners-Guide-OD/dp/0749470178/ Some awesome free articles at Quality & Equality, Mee-Yan’s consulting firm https://www.quality-equality.com/free OD Network – Global community of practice https://www.odnetwork.org/default.aspx On Futures Thinking Institute for the Future – Non-profit futures thinking organisation http://www.iftf.org/home/ Journal of Futures Studies – Good quality articles and essays https://jfsdigital.org/ Highly recommend to check out their special issue on Design and Futures https://jfsdigital.org/2019/05/10/design-and-futures-special-editors-introduction/ NESTA’s guide (PDF) on using Futures Thinking https://www.nesta.org.uk/report/our-futures-people-people/