Chap02

Individual Behavior and Learning 2 C H A P T E R T W O

Assessing Competencies at EMC ,[object Object],Courtesy of EMC Corp.

Model of Individual Behavior Individual Behavior and Performance Motivation Role Perceptions Situational Contingencies Ability

Types of Work-Related Behaviors ,[object Object],[object Object],[object Object],[object Object],[object Object]

Definition of Learning ,[object Object]

Behavior Modification ,[object Object],[object Object],[object Object],[object Object],[object Object]

A-B-Cs of OB Modification Example Consequences What happens After behavior Employee receives attendance bonus Behavior What person says or does Employee attends scheduled work Antecedents What happens before behavior Attendance bonus system is announced

Contingencies of Reinforcement Behavior Increases/ Maintained Behavior Decreases Consequence is Introduced Consequence is Removed Punishment Positive reinforcement Extinction Punishment Negative reinforcement No Consequence

Schedules of Reinforcement ,[object Object],[object Object],[object Object],[object Object],[object Object]

OB Modification Limitations ,[object Object],[object Object],[object Object],[object Object]

Learning through Feedback ,[object Object],[object Object],[object Object],[object Object]

Multi-Source (360 Degree) Feedback Evaluated Employee Co-worker Customer Subordinate Project leader Supervisor Co-worker Subordinate Subordinate

Giving Feedback Effectively Effective Feedback Specific Frequent Timely Relevant Credible

Social Learning Theory ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Learning at International Forest Products ,[object Object],Courtesy of International Forest Products Ltd.

Learning Through Experience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Chap02

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Chap02