A Summer Internship Project on Employee Satisfaction at Pharmaceutical Company Located near By Vadodara, Gujarat, India

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PART 1
ORGANIZATION PROFILE

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1. INTRODUCTION
‘The Indian Pharmaceutical industry is a success story providing employment for millions
and ensuring that drugs at affordable prices are available to the vast population to this sub-
continent.’
- RICHARD GERSTER
The Indian Pharmaceutical Industry today is in the front rank of India’s science-based
industries with wide ranging capabilities in the complex field of drug manufacture and
technology.
1.1PHARMACEUTICAL INDUSTRY IN INDIA
 Indian Pharmaceutical industry ranks fourth in the world, pertaining to the
volume of sales.
 20% of global exports in generics, making it the largest provider of generic
medicines globally.
 USD 45 Billion in revenue by 2020, revenue of USD 55 billion by 2020 as a
base case, and can grow to USD 70 billion in an aggressive case scenario.
 USD 26.1 Billion in generics by 2016.
 USD 200 Billion to be spent on infrastructure by 2024.
 India's filing of Drug Master Files's (DMF's) with USFDA as of Dec 2013 is
3411, the highest filed by any country in the world.
 Total exports of Drugs, Pharmaceuticals for 2013-14 at USD 15,095 million,
recording a growth rate 2.5% over the corresponding period of previous year
 The country’s pharmaceuticals industry is expected to account for about 3.1-
3.6% of the global pharma industry by value and currently accounts for 10%
by volume, by 2016.
 Industry revenues are expected to expand at a CAGR of 12.1% during 2012-
20 and reach USD 45 Billion.
 The healthcare sector in India is expected to grow to USD 250 Billion by 2020
from USD 65 Billion currently.
 The generics market is expected to grow to USD 26.1 Billion by 2016 from
USD 11.3 Billion in 2011
1.2 Advantages to INDIA
 India is expected to rank amongst the top three pharmaceutical markets in terms of
incremental growth by 2020.
 India will become the sixth largest market globally in terms of absolute size by zero.
 India’s generic drugs account for 20% of global exports in terms of volume, making
the country the largest provider of generic medicines globally.
 India’s cost of production is significantly lower than that of the USA and almost
half of that of Europe.
 A skilled workforce as well as high managerial and technical competence.
 Economic prosperity is likely to improve affordability for generic drugs in the
market.
 Approval time for new facilities has been drastically reduced.

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1.3 FDI POLICY
o 100% Foreign Direct Investment (FDI) is allowed under the automatic route
for greenfield projects.
o For brownfield project investments, up to 100%, FDI is permitted under the
government route.
o The government may incorporate appropriate conditions for FDI in brownfield
cases, at the time of granting approvals.
o ‘Non-compete’ clauses are not allowed except in special circumstances, with
the approval of the Foreign Investment Promotion Board.
o The FDI is subject to applicable regulations and laws.
(Source: http://www.makeinindia.com/sector/pharmaceuticals )

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2. THE COMPANY / ORGANISATION:
 Century Pharmaceuticals Ltd is in the business of manufacturing APIs for over three
decades. Century Pharmaceuticals Ltd offers various kinds of services in addition to
supplies of APIs, They undertake long-term contracts for manufacturing intermediates
and development of new Active Pharmaceutical Ingredients as per your requirement.
They have a sharp focus on giving value added services to our customers cost
effectively.
 Century Pharmaceuticals Ltd is supplying APIs to the global pharmaceutical
companies in India and abroad since the last 3 decades. Some of our major customers
operate in India and export to their products to other countries. Our customers like
Teva Pharmaceuticals, Jubilant, Glenmark, Hetero Drugs, Macleod, Abbott, FDC,
Wallace Pharma, Intas Pharmaceuticals, Cipla, Aristo pharmaceuticals and other
Indian players in the Pharmaceutical industry source their APIs from us regularly.
 As a Pharmaceutical company, Century Pharmaceuticals Ltd manufactures all the
APIs which were developed in their own R&D. Currently, our R&D is involved in the
development of few more API products. They have a Biotech drug discovery R&D
jointly developed with an Israeli partner for the development of Recombinant fusion
proteins for the treatment and cure of asthma and Mastocytosis.

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2.1 Milestones of the Company
(Chart 2.1 Milestones of the company)
Established in 1982 – now limited a liability company company ,started
business of manufacturing APIs
1997 – Started business of Veterinary finished products
2007 – Israeli Biotech Research Collaboration
2007-Gold medal from Lockheed Martin for best innovation in Biotech
technology Research
Functional IBSC since 2007
DSIR recognized R&D unit 2008
2010 – New US FDA approvable manufacturing plant.
2012 – WHO GMP for manufacturing APIs
‘A1′ SME company by Dun and Bradstreet

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2.2 QUALITY CERTIFICATIONS
 A1′ SME company by Dun and Bradstreet – Oct. 2006
 “WHO- GMP” from Gujarat FDCA, India
 “ISO 9001: 2008″; “ISO 14001″ and “ISO 18001″ certified.
 FDA approval for cGmp
 FDA approval for WHO GMP
 Gold medal for excellence in Business Practices.(Switzerland)

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2.3 AWARDS
 Fair Business Practices Award by Dr. Manmohan Singh – Council for Fair Business
Practices
 Rajiv Gandhi National Unity Award 1996 for Excellence
 Vijay Rattan Award
 Excellence Award for Exports – Indian Council for Small and Medium Exporters
 ET Now – Leaders of Tomorrow
 MSME – FGI Outstanding MSME Award – 2011
 Man Of The Year Award for 2000 – American Biographical Institute, USA
 Gold Medal for Excellence in Business Practices – Foundation for Excellence in
Business Practice, Geneva, Switzerland for 2005
 Excellence Award to Century Pharmaceuticals Limited for Innovation, Quality,
Productivity and Management – IES, New Delhi in October 2005
 Udyog Rattan Award
 Lockheed Martin India Innovation Growth GOLD MEDAL for Apoptotic Proteins for
Asthma and Allergies, 2007

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2.4 MISSION AND VISION
2.4.1MISSION
 To develop manufacture and market Active pharmaceutical ingredients, intermediates
and finished veterinary products.
 To develop new biotech products that will improve the quality of human life.
2.4.2VISION
 To excel in the manufacturer of APIs as per customer specification of quality,
adhering to social and environmental regulations at a competitive price.
 To be the world class innovators in biotechnology, and develop innovative products,
processes and analytical methods for therapeutic molecules.

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2.5MANAGEMENT STRUCTURE
(Chart created through http://www.onlinecharttool.com/)
(Chart 2.2 Management Structure)

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2.6 PRODUCTS
2.6.1API PRODUCTS
(Active pharmaceutical ingredient)
White color Product
Certain Active Pharmaceutical Ingredients are obscure and subsequently require extra
substances, which can work in conjunction with the API to create the obliged restorative
impact. Case in point, on account of natural solutions, the API is typically a mix of a few
blends and substances, which when utilized together get to be dynamic and follow up on the
body.
As a renowned manufacturer, exporter, and supplier, Century pharmaceuticals utilize certain
models and benchmarks of estimation so as to focus the relative quality of Active
Pharmaceutical Ingredients inside a prescription or medication.
At the point when reaching Active Pharmaceutical Ingredients suppliers it is crucial to
guarantee high caliber of the substances. Therefore, Century pharmaceuticals take care of
documentation, administrative consistency, stockpiling of Active Pharmaceutical Ingredients
and packaging, marking, repackaging, discharge and generation ought to all be according to
the guidelines set by the FDA.
 List of API Products
ACENOCOUMAROL (NICOUMALONE) ERYTHROMYCIN ESTOLATE
ALFACALCIDOL ERYTHROMYCIN ETHYLSUCCINATE
AMLODIPINE BESILATE ER YTHROMYCIN STEARATE
AMPHOTERICIN B (FOR PARENTERAL
USE)
ERYTHROMYCIN PHOSPHATE
AZAERYTHROMYCIN FLUPHENAZINE DECANOATE
AZITHROMYCIN DIHYDRATE FLUTICASONE PROPIONATE
AZITHROMYCIN TASTE MASKED
GRANULES
LATANOPROST
BIMATOPROST OFLOXACIN
BRINZOLAMIDE OXYTETRACYCLINE DIHYDRATE
CALCITRIOL OXYTETRACYCLINE
HYDROCHLORIDE
CALCIPOTRIOL ROXITHROMYCIN
CHLORAMPHENICOL SEVELAMER CARBONATE
CHLORAMPHENICOL PALMITATE TRAVOPROST
CLARITHROMYCIN
DORZOLAMIDE HYDROCHLORIDE
ERYTHROMYCIN
(TABLE 2.1 List of API Products )

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2.6.1.2 BRIEF INFORMATION ABOUT SOME API PRODUCT
[I] ACENOCOUMAROL (NICOUMALONE)
Century Pharmaceuticals aim to stay in chorus with the demands of reckoned customers, and
hence they provide effective productsAcenocoumarol (Nicoumalone) at most competitive
prices. The medicine finds use in the prevention of blood clots
and is also useful in allowing smooth bloodstream flow through
the veins. Owing to the high effectiveness and safe consumption
of this medicine, Century Pharmaceuticals have acquired the
credibility of a professional manufacturer, exporter, and supplier
of this medicine. Moreover, few attributes of Acenocoumarol
(Nicoumalone) are given below:
- Longer shelf life
- Effective
- Guaranteed results
- Accurate composition
[II] DORZOLAMIDE HCL USP
As an ISO 9001: 2008 certified unit, Century Pharmaceuticals is engrossed in manufacturing,
exporting and supplying DorzolamideHclUsp. This chemical is
prescribed in the treatment of elevated intraocular pressure
patients with open-angle glaucoma. The offered chemical is
processed using pristine quality chemicals with the aid of
sophisticated techniques under the strict vigilance of their
diligent professionals.
Features:
- High effectiveness
- Longer shelf life
- Safe to consume
- Free from side effects
[III] FLUTICASONE PROPIONATE USP
Century Pharmaceuticals are affianced to manufacture, export and supply Fluticasone
Propionate USP to their valuable clients. This chemical is indicated to adults for the treatment
of the nasal symptoms of perennial non-allergic rhinitis and pediatric patients aged 4 years
and older. The offered chemical is processed under the stern
guidance of our experienced professionals using optimal
quality chemicals with the aid of contemporary methodology.
Moreover, this Fluticasone Propionate USP can be easily
purchased from us in several packaging options at market rates.
Features:
- Longer shelf life
- Accurate composition
- Quick relief
- Free from side-effects

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[IV]ERYTHROMYCIN ESTOLATE
Century Pharmaceuticals bring forth highly effective Erythromycin Estolate. Our offered
estolate is accurately processed from high-grade ingredients and natural substances. The
offered solution is extensively used for treating bacterial infections of the throat, upper and
lower respiratory tract, eyes, nose and urinary tract. This Erythromycin Estolate is widely
prescribed by the doctors all across the world and is offered at pocket-friendly price to the
clients.
Features:
- Zero side effects
- Accurate composition
- Longer shelf life
- Effective
[V]ERYTHROMYCIN ETHYL SUCCINATE
Century Pharmaceuticals are offering excellent quality
Erythromycin Ethyl Succinate that is widely demanded by
various pharmaceutical companies like Teva Pharmaceuticals, Cipla, Jubilant, Aristo
pharmaceuticals, Intas Pharmaceuticals and Alembic Pharmaceuticals. Our offered ethyl
succinate is an accurate composition of appropriate chemical compounds and natural
substances. This ethyl succinate is broadly used for preventing various infections pertaining
to the respiratory tract. The offered Erythromycin Ethyl Succinate is available in different
packaging options as per the needs of clients at affordable price.
Features
- Anti-infectious
- Anti-bacterial
- Effective
- Purity

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2.6.2ANIMAL HEALTH PRODUCTS
Animal Health Products are primarily responsible for ensuring that animals are healthy,
disease-free and well looked after.
- Clients can avail from us a comprehensive assortment of Animal Health Medicines.
Manufactured from compounds of utmost purity, these products are appreciated for
their reliable outcome. They are available in various dosages and potencies as per the
needs of the clients. Besides, Century Pharma offer them at industry leading prices.
(TABLE 2.2 Lists Of Animal Health Care Products)
ALBENDAZOLE BOLUS & SUSPENSION GALACTOMAX BOLUS & GRANULES
BUPARVAQUONE HEAT UP CAPSULES & GRANULES
CENCAL POWDER IVERMECTIN INJECTION
CENCEF INJECTION LIV UP POWDER & LIQUID
CENCLOX INJECTION MAGGOUT SPRAY
CENTAMOX INJECTION MASCURE POWDER
CENTOX OXYTETRACYCLINE INJECTION
CENTROGYL LM BOLUS OXYTETRACYCLINE INJECTION
CENTROMIN POWDER OXYTETRACYCLINE INJECTION
CENTROPLEX RESTAMIN INJECTION
CENTROTON – U BOLUS & GRANULES RESTAMIN PLUS BOLUS
CISTAMIN INJECTION RUMIOTON BOLUS
VGENTA INJECTION
ZEAR OUT
ENROFLOXACIN INJECTION

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2.6.2.2BRIEF INFORMATION ABOUT ANIMAL HEALTH PRODUCTS
[I]ALBENDAZOLE BOLUS & SUSPENSION
Century Pharmaceuticals is a prominent supplier,
manufacturer, and exporter of a widely acclaimed range of
Albendazole Bolus & Suspension. The product is extensively
known for it's ovicidal and larvicidal action on a variety of
parasites. As a result, it kills the eggs of the parasites, before
they born. Apart, this Albendazole Bolus & Suspension
equally kills the larvae of various insects. In addition to this,
as per the convenience of the reputed clients, Century
Pharmaceuticals deliver the product right on time.
[II]BUPARVAQUONE 5% INJECTION 40 ML & 50 ML
The offered injection is formulated utilizing basic chemical
compounds and advanced processing techniques at their highly-
advanced labs. Century offered injection is used for curing
various diseases like bovine theileriosis and pthelmiosis in dogs.
Moreover, this injection is thoroughly tested by their seasoned
pharmacists to ensure its indisputable quality and effectiveness.
Their precious clients can purchase the offered Buparvaquone 5%
injection 40 ML & 50 ML at a reasonable price from them.
Features:
- Accurate PH value
- Highly effective
- Safe
- Anti-infectious
III] CENCAL POWDER
Century Pharmaceuticals the foremost manufacturer, exporter, and
supplier of highly effective Cencal Powder. The offered dry powder
is processed using quality approved calcium and other ingredients
with the help of latest techniques to ensure maximum effectiveness.
The offered powder is highly demanded in the pharmaceutical,
cosmetic and chemical industries, and is widely used as an effective
digestive tonic. Their offered Cencal Powder is freely soluble in the
liquid can be availed in various packaging options at economical
prices.
Features:
- Dissolves quickly
- Ensures purity
- Antibacterial

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[IV]SYNULOX INJECTION
Century Pharmaceuticals a well-known manufacturer, exporter, and
supplier of Synulox Injection. Their accredited professionals help
them to formulate a perfect medicine for treatment of diverse
bacterial infections in animals. Apart from this, in order to suit the
demands of the reputed clients, They follow strict safety guidelines.
Moreover, the entire range of Synulox Injection is delivered within
the provided time frame at industry leading prices.
[V]CENTAMOX INJECTION
Century Pharmaceuticals are an unmatched supplier, manufacturer,
and exporter of a widely acclaimed array of Centamox Injection.
The range is offered by them at competitive prices in various
capacities inclusive of 500mg, 2 gm, and 3 gm. Their Centamox
Injection is tested and tried, as a result, this is known for its accurate
composition, guaranteed results, longer shelf life, effective, zero
side effects, etc. Further, the product range is packed efficiently,
which ensures that they are free from any kind of contamination and
damage.

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2.7 GRAPHICAL SPREAD OF FACILITIES
Plant:
Plot 103-106,GIDC Halol-389350
Dist, Panchmahal, Gujarat,India
Head office:
406,World Trade Center
Sayajigunj, Vadodara, India

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3. FUNCTIONAL AREAS
3.1MARKETS AND MARKETING
[A] Branding
There was no such pharmaceutical company use to sell API products and Animal
health together. Century pharma has created much more brand awareness in the mind
of the customer.
[B] Marketing Channel
Regional officers take care of their state, city and town to look after each and every
customer.
[C] Quality of product
One of the marketing strength of century pharma is the quality of the product. The
quality of the product is superior to any other pharmaceutical companies.This is
because of having best own manufacturing technology.Defective products are rejected
through continuous checking by the workers on the job which is a good policy they
have.
They are in the business of manufacturing APIs for over three decades and engaged in
various APIs by maintaining Quality Management System and following cGMP as
per ICH guidelines including:
Validation; Qualification; Analytical Method Validation; Stability study and internal
audits.

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 Quality Management System
Validation Master Plan Stability study
Annual Product Quality Review Internal Audit
Process validation Marketing
Cleaning validation Customer complaints & Product Recall
Equipment qualification Purchasing
Facility & utility qualification Process Monitoring & Data Control
Analytical method validation Packing operations
Change control Product Identification & Traceability
Deviation Inspection & Testing
Out of specification
Calibration
GHP & GM
EHS
(TABLE 3.1 Quality management System)
[D] New product development
Research and development department is committed towards continuous development
and innovation for new products. So the company has more advantage in the
industries. These things are possible due to having an own department with creative
minded personnel.
3.2SEGMENTATION, TARGETING, AND POSITIONING
At century the production of pharmaceutical is done for the use for every Chemical and
healthcare company associated with the manufacturing of API and Animal Health Care
products.
So we can say that for Century pharma target group of companies having production and
operation of pharmaceutical products.
Moreover, the segmentation also differs from state to state is decided by the manager only.
The pharmaceutical products cannot be position in the mindset of the consumer because by
positioning it the use of it can be up to a limit. So not to confuse the use of products to the
customer, it will be better that customer to use the same products for their multipurpose
usage.

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 Pricing policy
Price
- Ex-factory price (for dealer)
- Max. retail price (for consumer)
 Price normally covers
- Cost of manufacturer
- Other expenses
“In pharmaceutical industries, the main price factor is driven by government.
Government determines the price and margin of profit”
 Maximum retail price is inclusive of
- Transportation
- Margin
3.3 DOMESTIC AND INTERNATIONAL MARKETING
3.3.1 DOMESTIC MARKETING
 Major clients
Lyka Lab Zydus Healthcare
Cadila P Sava Healthcare Ltd
Glenmark Centurion Laboratories
Ranbaxy Lupin Limited
M J Pharma Wockhardt
Tomer Flamingo
Pfizer Limited Harma
(Table 3.2 Major domestic clients)
3.3.2 INTERNATIONAL MARKETING
 Major clients
Taresh Limited, Ireland NerivaPharma
Loghman And Moh Of Iran Msn Lab
Fagron Services Macleods
PratiDonaduzzi Bimedia
Ipca Cipla
Jubliliant Teva
Aristo Pharma Sanofi Aventis
(TABLE 3.3 Major International Clients )

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3.4Production and Operation
- Century Pharmaceuticals have two dedicated facilities equipped with reactors,
centrifuges, dryer, blender, multi-mill, HVAC systems, utilities etc. for manufacturing
and packing operations.
- Additionally, they have a third unit specifically designed for low volume and high-
value molecules. The area is equipped with dedicated HVAC system, utilities etc. for
manufacturing/packing operations to avoid any contamination.
- Currently unit is capable of manufacturing
API: 250 MT (Metric Tons)
- As a part of their ongoing commitment to producing hi-tech quality drugs and
pharmaceuticals that take care of the specific needs of the market around the
World.
It is the most important department of the company and has the following
objectives:
1. Improving volume of production
2. Reducing Rejection rate.
3. Maintaining premium Quality

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3.5 OVERALL PRODUCTION PROCESS
(Chart 3.1 Production Process)
Raw material charging
Dissolution
Layer Separations
Reaction
Degassing
Centrifuging
Drying
Milling
Blending
Packaging

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1. Raw Material Charging
There are total 10+8 inputs regarding product
2. Dissolution
The material is charged insolvent in heat up to dissolution means Mass is to be
cleared.
3. Layer separation
Water wash are given to the mass to remove impurity
4. Reaction
The reactors are added in the mass to make Reaction to get the Product
5. Degassing(evaporation)
to remove the solvent from the mass and collect it then the vacuum is given in
the vassal in order to remove solvent striates from the mass.
6. Centrifuging
In done to separate the solid product from the mass and it is collected into bay
and mother liquor is transfer to ETP.
7. Drying
The product is dried by heating and rest of moisture is removed from material
to get the dry product.
8. Milling
The product is milled to get uniform particle size.
9. Blending
More than one lot are blended into a blender to get uniform material for
quantity In uniformity.
10. Packing
Packing is done in fiber drums in various types of units.
3.6 CRITICAL PATH METHOD FOR PRODUCTION PROCESS
Sr. NO. ACTIVITY ACTIVITY NAME PRECEDING
ACTIVITY
TIMING
(In a min.)
1 A Raw material charging - 30
2 B Dissolution A 30
3 C Layer Separations B 60
4 D Reaction C 240
5 E Degassing (evaporation) D 120
6 F Centrifuging
(Solid & liquid
Separation)
E 60
7 G Drying F 360
8 H Milling G 120
9 I Blending H 30
10 J Packaging I 60
(Table 3.4 Critical Path table for overall production)

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- The overall production process took 1110 min. From Raw material to finished
goods
- The highest time took on Drying process ie. 360 mins. Perfect Products needs
a well provided time for the drying process.
3.7 SUPPLY CHAIN AND LOGISTICS
(Chart 3.2 Supply chain of the company)
 Factory Manager will decide dealer based on
 Experience in Pharmaceutical Industries
 Finance capabilities
 Quality promise
 Company can also go to more than one dealer, so that by having more than one
 dealer, the competition among dealers can take place and the benefits of it can be
avail by the customers as well as the company also.
 The Factory manager with the help of staff, executives and representatives are doing
management of channel of distribution.
Finished goods
White powder
ingridiants
Transportation
• innovative assembly
• storage
• Export of goods
Customers
• Domestic and
international
0
1110
60
60 120
120
360
360
480
480 540
540 900
900
1020
1110
1050
1050
1050
1050
1020
1020
1020900
900540
540480
480
120
120 360
360
60
60300
A 30
C 60
B 30
E 120
D 240
G
360
H120
F 60
I 30
J 60
30
3030

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3.8 HUMAN RESOURCE MANAGEMENT
They believe that human resource is the most important and valuable resource for the
company. From the inception itself, the company focused on investing in updating
capabilities of HR. Our belief has to groom talents internally and retain then by
offering promising career opportunities.
3.8.1 TOTAL STRENGTH OF CENTURY PHARMACEUTICAL
Total HR strength 03
Vice president 01
Senior Manager 02
Managers 08
Assistant Managers 02
Officers 15
Staff 20
Workers
Permanent 09
Contract 20
3.8.2 Recruitment, SELECTION, AND ORIENTATION
The recruitment process is being done by personnel department on the basis of the
need of manpower in respective department. It starts after promotion, death,
resignation and requisition of some employees. Moreover, expansion creates
vacancies requirement is necessary.
Requirement process is carried out by as follows:
Internal Sources Maximum Opportunities
Local Advertising Agencies Less Opportunities
Print Publications Lower Opportunities
(Table 3.5 Requirement table)
 The selection process is carried out by as follows:
Total number of Interviews 3
1. Interview
2. Group discussion and interview
3. Final interview and negotiation

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3.8.3Orientation
Orientation it the technique by which a new employee is matched into the surrounding
and introduction to the practices, policies & purpose of the organization the orientation
program is divided into followings steps:
1. A brief talk given by managerial people
2. Welcome letter
3. A person is taken to all department and introduced to all persons by the officer
4. Schedule of training is provided
On the joining formalities executive will ensure the following:
1. Salary structure
2. Employee unique number
3. Identity card
4. Fingerprint record for attendance card
3.8.4 Paid holidays in a year
Festivals holidays observed in a calendar year as follows:
 Republic day
 Independence day
 Holi
 Rakhi
 Janmashtami
 Diwali
 New year
 Bhai Bij
3.8.5 Working hours
24*7 365days
Shift hours Timings Break Time
General shift 09:00 to 17:30 12:00 to 12:30
First 07:00 to 15:30 11:30 to 12:00
Second 14:30 to 23:00 17:30 to 18:00
Third 23:00 to 07:30 02:00 to 02:30
(Table 3.6 Shift Schedule)
3.8.6 Weekly off
 Generally, Sunday is observed as a weekly of

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3.8.7 HR POLICIES
 Accommodation policy
 Group insurance policy
 Transportation policy
 Formal attire ( Uniform )
 Medical policy
 Leave policy
 Anti-Bribery policy
 Personal information protection policy
 Consent
 Equal Employment Opportunity Policy
 Definitions of Harassment
 Environment, Health& Safety Policy
3.8.8 UNIFORM
The uniform is provided to the employees who are working in the factory.
Blue shirt and black pant (Formal attire)
3.8.8 MAINTAINING REGISTER
1) Inward register
2) Outward register
3.8.9 Gate pass system
1) White pass for visitors
2) White pass for lunch for the employees
3.8.10 Leave
o Casual leave – 5 (compulsory) – This type of leave cannot balance
forward.
o Seek leave – 7- It can be balanced forward
o Privilege leave – 18 - On the basis of working days.
(Up to 240 days 1-day leave per 16 days attendance & after 240 days 1-
day leave per 20 days attendance)
(Above all leave are provided to an employee on the basis of their working
days.)

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3.8.11Environment, Health & Safety policy
 On-site Emergency plan
 Workplace monitoring against Form No. 37 as per Factories act, 1948
 Hazard Identification Risk Assessment
 Noise Survey
 Hazard & Operability study
 Illumination Survey
 Fire Risk Assessment
 Ventilation Survey
 3rd party EHS audit
 Emergency Response, Preparedness & Evacuation
 Emergency and contingency planning
 EHS audits
 Occupational Health Hazards
 Prevention of static charge
 First Aid
 Disposal of Laboratory Waste
 Handling & Disposal of Empty acid bottles
 Chemical Handling
 Safety Committee
 Hazard substance & chemical controls
 Waste Management
 Incident Reporting
 Housekeeping
3.9 STORES/PURCHASE DEPARTMENT:
Century pharmaceuticals having stores to various based on the indents or
requirements and the people who are working in the stores are very well worked in
inventory management. Both purchase and stores departments are working under the
supervision of Factory Manager.
Purchase
Store Officer
Sub Staff

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3.9.1The Activity takes place in stores:
 Requisition Letter: First the manager of the concerned department depending
upon the need for goods sends a requisitions letter to the Factory Manager and
then once approved the same reaches the stores in charge, the purchase section
places an order.
 Purchase Odder: The store in charge takes up the responsibility to place an order
and have the materials ready whenever required. Here in the co-operative sector
predetermined supplier to whom century pharma give the order.
And the same purchase order copy goes to
1. The supplier
2. The store in charge
3. Administrative Section
4. Conceded user section
Purchase order also include
1. Mode of payment after and before supply
2. Terms and Conditions (taxes, Government Norms)
3. Delivery Period
4. Mode of dispatch
 Invoice: Against the purchase order the concerned supplier gives the invoice.
Once the invoice is received the cross checking of materials as per the
Specification purchase order is done. The concerned Department
Communicated about the goods and the concerned person gives a section
remark on the quality of the product. Hence the received note is sent to
concerned user section.
3.10 Management Information System
Management Information
System (Udhyog Software)
Assistant Managers
System Officer
Support Staff

29. 29
 The main activity of the MIS department in the organization is to act as the
information source for all the level of management for the decision making in
a different situation. Hence to say the integration of information from all the
departments for the decision making for all the three levels which exists in the
organization:
1. Top Level
2. Middle Level
3. Lower Level
 The information collected from the factory and various departments on on-line
and information collected from Marketing on every day will be processed and
send to Administration for every day as well will be submitted to CEO and
other section heads to enable them to take necessary action and also with the
help of these data through MIS it’s easy for all departments to prepare annual
reports, targets input, output, and Marketing.
3.11MANITENCE DEPARTMENT
 This department undertakes building, construction, and maintenance.
Maintaining service facilities such as water, gas, heating, ventilation, air
conditioning, painting and plumbing are some other Ares deals by this
department. This department also helps in maintaining electrical and
machinery equipment such as generators, transformers, telephone system and
electrical installation.
3.12 QUALITY CONTROL/QUALITY ASSURANCE DEPARTMENT
 The purpose of QC & QA departments is to ensure that the desired quality
standard is achieved. It also ensures that the processing or fabrication of
material conforms to the specific characteristics selected, to assure that the
resulting products will, in fact, its intended function.

30. 30
4. DECISION MAKING
In century pharmaceuticals Decision making relates to the Strategy Implementation
programs. Which include goals and key measures to Evaluate Results.
01
• Goals and key performance measurement
02
• Define capablities of our peoples need
03
• Design the programme
04
• Implement the programme
05
• follow through on the job
06
• Evaluate result

31. 31
01] Goals and Key Performance Measures
- When development is linked to strategic goals, it has a chance of getting a return in
the form of performance improvement and achievement of strategic goals. Century
pharma measures the goals and then agrees with the decisions making process further
02] Define capabilities of our people's need
-What are the performance gaps? Where is the organization not achieving its goals
and why not? Self-asked questions will help century to reach concrete result
03] Design the program
- Achieve business results by structuring the program around strategic priorities.
Improve managers’ capabilities to achieve better business results.
04] Implement the program
- The implementation period can be a few days, weeks, or months. It can include
coaching, preparatory work, business projects, and training.
05] Follow through on the job
- After the implementation and between workshop modules, participants need to apply
what they are learning on the pharmaceutical job
6] Evaluate Results
-After learning the job evaluation or final conclusion over these strategies
implementation management of century pharma decide the results needs to
Prove, Improve or Focus

32. 32
5 FINANCE AND ACCOUNTS
5.1 FINANCE POLICY
Century Pharmaceuticals focuses on short term finance sources
 To get funds whenever required
 To replace high-cost borrowing with low-cost borrowings
 Credit Policy – is for customers to be provided credit on payment of sales from
the date of the transaction.
o 30 days
o 60 days
o 90 day
5.3 ACCOUNTING POLICIES
The company has following mercantile system of accounting
A] Long-term Finance
Sources of long-term finance are equity share capital, fixed deposit issued to
specific bodies, loan, and advances.
B] Short term finance
To satisfy day to day expenses.
Accounting Ratios (fictitious amounts as per Interaction with Finance Head)
Particulars Previous year Preceding year
(figures in Rupees)
A] Total Turnover 700000000 680000000
B]Gross profit 220000000/700000000
31.42%
180000000/680000000
26.47%
C] Net Profit 560000000/700000000
8.00%
500000000/680000000
7.35%

33. 33
6 My Learning
Nowadays it is very important to handle so many activities at a same point of time with
proper management in the organization
Internship training provides my great opportunity for me to learn practical knowledge from
the Century Pharmaceuticals Ltd. Which is Medium level organization I got so much to learn
the knowledge about the area of Human resource where I learn
 The Production Process of Medicine. [API products]
 Udhyog Software [Udyog is a Comprehensive ERP which automates Business
process & Taxation solution covering all the key functional areas of the
organizations of any size and nature.]
 Basic and Serialized Inventory
 Work Order
 Item Variants
 Stock reservation
 Material Requirement Planning
 Re-order level Management
 Batch and Lot tracking
 Expiry Tracker
 Order Processing
 Open Order
 Transaction amendment & Approval
Here I can say that I got all practical and theoretical knowledge. How to make a good and
healthy relationship with employees.

34. 34
PART 2: RESEARCH PROJECT

35. 35
8 Review of literature on employee Satisfaction
Javed.M. Balouch.RHassan.F (2014).A Study on Determinants of Job Satisfaction and its
Impact on Employee Performance and Turnover Intentions.a sample of 200 respondents will
ask to take part in a self-administered questionnaire. The inhabitants for the current study are
employees in Bahawalpur. The statistical technique is Frequency and percentage. The data
collection method is Questionnaire.The results showed a significant positive association of
employee empowerment, workplace environment, job loyalty and job performance with job
satisfaction.
Mosammod.P., M MNurul K.(2011). factors affecting employee job satisfaction of
pharmaceutical sector in Dhaka. to collect primary data and the researcher visited each
pharmaceutical to talk informally with pharmaceutical officials for collecting information
regarding job satisfaction. The Statistical technique is tabulation and percentage. This paper
presents a comprehensive diagnosis of job satisfaction indices of the pharmaceutical business,
the factors causing the dissatisfaction & suggestions to improve them.
Sinha.E. (2013).A research work on Employee Satisfaction measurement with special
reference to KRIBHCO, Surat. Sample sizes of 150 employees from various departments
were taken for the research purpose. The data collection method is a questionnaire. The
statistical technique used is a chi- square test and variance. We found that a few important
factors that normally contribute to the employee satisfaction, didn’t have much influence on
employee satisfaction in KRIBHCO, Surat.
Aydin.B., Cetylan.A. (2009). A Research Analysis on Employee Satisfaction in terms of
Organizational Culture and Spiritual Leadership in turkey. The data collection method is
Questionnaire. The statistical technique is ANOVA test and regression. The results of this
study have original implications for businesses as well as academic researchers that employee
satisfaction has positive significant correlations with organizational culture and spiritual
leadership in metalworking firms.
D’souza.A. A Study On Employee Satisfaction (With Special Reference To A.P.S.R.T.C
Sangareddy Bus Depot) in Hyderabad. The sample size taken for the study is from 100
Respondents. The statistical tool averages and percentage methods are applied for the
study.Employee satisfaction leads to customer satisfaction. When internal customers
(employees) are happy, they treat external customers well. Customers will keep coming back
for more.This grows the relationship and leads to customer loyalty.

36. 36
Resheske.M(2001). A Descriptive Study Of Job Satisfaction And Its Relationship With
Group Cohesion in Stout. One hundred thirty-seven surveys were hand delivered to the above
department secretaries who then distributed them to the full-time faculties members
mailbox.The collection of responses on the UW-Stout Employee Satisfaction Survey was
analyzed using SPSS 10.0 software. The following manipulations were carried out on the
data: mean, standard deviation, frequencies, correlations, and a factor analysis 22 The study
determined that group cohesion does play a role in overall job satisfaction. Measures of group
cohesion had a significant relationship with overall job satisfaction.
Pugno.M., Depedri.S(2009)A study on Job performance and job satisfaction: an integrated survey.It
is secondary data. The main recommendation for future research on this topic is that the
disciplinary horizon should be extended in order to avoid the traps of biased partial
correlations, especially because variables in the psychological dimension may be omitted,
and because new interdependent links may arise.
Rizwan.M., Khan.W., Aqeel.H.etc (2012) Empirical study of Employee job Satisfaction in
Pakistan.Samples of 200 staff were picked, however not all employees were able to respond
to the questionnaires and only 150 questionnaires were successfully complete. The statistical
techniques are frequency and percentage. Samples of 200 staff were picked, however not all
employees were able to respond to the questionnaires and only 150 questionnaires’ were
successfully complete. Through this survey, we find a strong positive relationship between
teamwork and all other factors.
Naseem.A.Sheikh.S., Malik.K.(2011). The impact of Employee Satisfaction on Success of
Organization: Relation between Customer Experience and Employee Satisfaction in Pakistan.
A total of 150 questionnaires were collected from customers and 25 questionnaires were
collected from employees. The collected data was recorded in SPSS tool for analysis of data.
Contingency tables were prepared to analysis variations between male and female customers.
Chi-square test of independence was used to check the visiting customers with respect to
gender vary in education or not. independent and tied with factors indirectly related to each
other. The findings of this research suggested that impact of employee satisfaction on the
success of the organization is undeniable.
Aydin.B., Ceylan.A.(2009).A Research Analysis on Employee Satisfaction in terms of
Organizational Culture and Spiritual Leadership in Turkey. A sample size of the research
578. After gathering the data, we have entered them in SPSS (Statistical Package for the
Social Sciences) version 11.5. These entered data have been analyzed by some of SPSS tools,
which are descriptive statistics, reliability analysis, factor analysis, correlation analysis and
regression analysis. The results of this study have original implications for businesses as well
as academic researchers that employee satisfaction has positive significant correlations with
organizational culture and spiritual leadership in metalworking firms.

37. 37
9 BACKGROUND OF THE STUDY
Employee satisfaction surveys provide management with the knowledge and tools to
build positive employee relations and a positive work environment. Employee
attitudes, burnout tendencies, passion factors, loyalty, workplace climate and
competitive intelligence are key indicators for employee retention, satisfaction, and
productivity. Effective businesses focus on creating and reinforcing employee
satisfaction to get the most out of their human capital.
People management is an important aspect of organizational processes. This emanated
from the recognition that the human resources of an organization and the organization
itself are synonymous. A well-managed business organization normally considers the
average employees as the primary source of productivity gains. These organizations
consider employees rather than capital as the core foundation of the business and
contributors to firm development. To ensure the achievement of firm goals, the
organization creates an atmosphere of commitment and cooperation for its employees
through policies that facilitate employee satisfaction. Satisfaction of human resource
finds close links to highly motivated employees.
9.1 IMPORTANCE OF THE STUDY
 This study is helpful to that organization for conducting further research.
It is helpful to identify the employer’s level of satisfaction towards welfare
measure.
 This study is helpful to the organization for identifying the area of dissatisfaction
of job of the employees.
 This study helps to make a managerial decision to the company.
9.2 OBJECTIVE OF THE STUDY
 To Identify Factor affecting Employee satisfaction at century Pharmaceuticals.
9.3 SCOPE OF THE STUDY
The study tries to understand the level of Satisfaction among the employees of Century
Pharma. It further explains the reasons which employees are mostly dissatisfied.
Employee satisfaction has been analyzed on the basis of the following job-related
factors
 Salary and monetary benefits
 Job Security
 Promotion Policy
 Working environment
 Employees participation in management
 Interest took by supervisors
 Medicare
 Freedom of expressions
 Nature of job

38. 38
10 REASERCH
Research is a systematic method of finding solutions to the problem. It is basically an
investigation, a recording and an analysis of evidence for the purpose of gaining
knowledge. According to Clifford woody,” Research comprises of defining and
redefining problem, formulating hypothesis or suggested solutions, collecting,
organizing and evaluating data, researching conclusions, testing conclusions to
determine whether they fit the formulated hypothesis”
10.1 RESEARCH DESIGN
 Sampling Procedure
The sampling procedure adopted in the present study is Non-Probability Convenience
Sampling, Under this sampling design, every employee of the company's plant has
chance of inclusion in the sample
10.2 DATA COLLECTION METHOD
The data were collected through Primary and Secondary Sources
10.2.1Primary Sources
 The Primary data are in form of "Raw material" to which statistical methods
are applied for the purpose of analysis and interpretations.
 The Primary data was collected from the respondents by administering a
structured Questionnaire and also through the interview, observation &
discussion with management.
10.2.2Secondary Sources
 Apart from Primary data collected the data collection through reports of
Century Pharmaceuticals, journals from library, Academic reports, and the
internet is used for the study
10.3 SAMPLING PLAN
10.3.1Sampling Design
A sample design is a finite plan for obtaining a sample from a given
population. Here Descriptive Research Design.
10.3.2Sample Population
There are total 85 Employees working in the organization. (60 at Plant and 25
at Head Office)

39. 39
10.3.3Sample Size
Appropriate sample side would be put to use for the purpose of obtaining
primary data, considering the objectives as well as the scope and coverage of
the proposed project study. A number of sampling units selected from the
population is called the size of the sample. A sample of 60 respondents was
obtained from the population.
10.3.4Sampling Area
The research was conducted at Century Pharmaceuticals Ltd Plant, Halol
10.3.5Sample Method
The research was made by the survey in accordance to the convince of the
employees. So the sample type is convenience sampling.
10.4Tool used for analysis
10.4.1Contact Instrument
A structured Closed-ended Questionnaire has used the type of questions are
Multichoice Questions, Dichotomous Questions and Liker scale.
10.4.2Contact Method
The research was concluded by using instruments like questionnaire,
interview, and observation. The information was collected from both Plant
Employees as well as from Management staff.

40. 40
11 DATA ANALYSIS AND FINDINGS:
11.1Data Interpretation
11.1.1 Table showing Gender (Frequency)
Gender Frequency
Male 50
Female 10
Total 60
(Table 11.1 Gender & its Frequency)
11.1.2 Table Showing Mean and Std. Deviation of Job Place and Working Hours.
Job Place and Working hours Satisfaction
I am satisfied
with the
working
environment of
the company
I am satisfied
with job
location
I am satisfied
with present
working hour
Valid 60 60 60
Missing 0 0 0
Mean 3.5333 4.0000 4.2667
Std. Deviation .89955 .58722 .63968
(Table 11.3 Mean and std. Deviation of job place and working hours)
Interpretation- From above table Employees, (a) They partially agree/satisfied with the
Working Environment of the company with mean value of 3.5333 (b) They are
Agree/Satisfied with Present job location of the company with a mean value of 4.00. (c) They
are more Agree/Satisfied with present working hours of the company with a mean value of
4.267.
Male
83%
Female
17%

41. 41
11.1.3 Table Showing Mean and std. Deviation of Incentive Related Satisfaction
Incentive Related Satisfaction
I am satisfied
with the exiting
salary structure
of the company
I am satisfied with the
compensation I get & I
think it matches with my
responsibilities
N Valid 60 60
Missing 0 0
Mean 3.0333 3.3000
Std. Deviation 1.18855 .79438
(Table 11.4 Mean and std. Deviation of Incentive)
Interpretation- From above table Employees, (a) They nutural with the Salary Structure of
the company with mean value of 3.033. (b) They are Neutral satisfaction with the
compensation that they get with their responsibilities with a mean value of 3.300
11.1.4 Table showing Mean and Std. Deviation of Work relation Satisfaction
Work Relation Satisfaction
I am happy
with my
work
responsibiliti
es
I feel
comfortable
in carrying
out my
responsibiliti
es
I am satisfied
with work
relationships
with the
people
around me.
I am satisfied
with various
activities in
the firm &
love
participating
with them
N Valid 60 60 60 60
Missing 0 0 0 0
Mean 4.1667 3.7667 3.8667 3.6667
Std. Deviation .74664 1.00630 .81931 .95893
(Table 11.5 Mean and std. Deviation of Work Relation)
Interpretation- From the above Table employees are (a) they are agree with the work
responsibility which is given to them or provided to them with mean value of 4.1667 (b) they
are quite comfortable in carrying out the responsibility with mean value of 3.7667 (c) the
employees of century pharmaceuticals are satisfied while maintaining relationship with
colleagues with mean value of 3.8667 (d) the employees of the company are partially
satisfied with the various activities in the firm & love participating with them with a mean
value of 3.6667.

42. 42
11.1.5 Table showing Mean and Std. Deviation of Involvement in Decision Making
Involvement in Decision Making Statistics
I am happy
with your
overall job
security
I am satisfied
with the
given right to
put forward
my opinions.
I am satisfied
with the
Leader at my
workplace as
my positive
models.
N Valid 60 60 60
Missing 0 0 0
Mean 4.0667 3.7000 3.9000
Std. Deviation .86834 .74971 .95953
(Table 11.6 Mean and std. Deviation of Involvement in Decision Making)
Interpretation- From the above Table employees are (a) the employees of century
pharmaceuticals are agree i.e. mean 4.0667 with the overall job security (b) they are satisfied
with rights to put forward their opinions with mean value of 3.700 (c) they are agree with the
leader at their workplace with mean value of 3.9.
11.1.6 Table showing Mean and Std. Deviation of Performance Appraisal Satisfaction
Performance Appraisal Satisfaction
I am satisfied
with the
present
performance
appraisal
policy of the
company
I am happy
with the
recognition
and rewards
for my
outstanding
work and
contribution
I am
satisfied and
think I've
been
awarded
right set of
duties as per
my ability
N Valid 60 60 60
Missing 0 0 0
Mean 3.5667 3.4000 3.5000
Std. Deviation .81720 .81368 .90019
(Table 11.7 Mean and std. Deviation of Performance Appraisal Satisfaction)
Interpretation –From the above table employees are (a) they are partially satisfied
with the present performance appraisal policy of company with mean value of 3.5667
(b) they are naturally agree with awards as per their ability with a mean value of
3.5000

43. 43
11.1.7 Table Showing Mean and Std. Deviation of Work Life
Work-Life Satisfaction
I am satisfied
& able to
maintain a
healthy
balance
between
work &
family life.
Fulfilling my
responsibiliti
es give me a
feeling of
satisfaction
& personal
achievement.
I am satisfied
with the
leave policy
of the
company
I am satisfied
employee
assistance
policy (e.g.-
lunch &
transport etc.)
of the
company
I am satisfied
with long
term benefit
& insurance
policies of
the company
N Valid 60 60 60 60 60
Missing 0 0 0 0 0
Mean 3.7667 3.8667 3.5667 2.8333 3.2000
Std. Deviation .77385 .77608 .62606 1.34121 .99655
(Table 11.8 Mean and std. Deviation of Work-Life Satisfaction)
Interpretation- From the above table employees are (a) moreover agreed to able to
maintain a healthy balance between work & family life with mean value of 3.7667
(b)Agreed Fulfilling my responsibilities give me a feeling of satisfaction & personal
achievement with mean value of 3.8667 (C)Partially satisfied with the leave policy
of the company 3.5667 (d) not agreed on employee assistance policy (e.g.- lunch &
transport etc.) of the company with a mean value of 2.8333 (e)Neutral with long term
benefit & insurance policies of the company with a mean value 3.2000

44. 44
(I) Factor Analysis: To Identify Factor affecting Employee satisfaction at century
Pharmaceuticals.
(Chart 11.1 Correlation chart)
Interpretation
1. This is the table that shows the output of correlation analysis and whether there is
a statistically correlation between asked Questions. We can see that the
correlation value is 0.249, which is below 0.05 and therefore there is less
correlation between the different outputs.
2. This is the table that shows the output of correlation analysis and whether there is
a statistically correlation between asked Questions. We can see that the
correlation value is 0.757, which is above 0.05 and therefore there is a
statistically correlation between the different outputs.
3. From the above table, the most affected factors for satisfaction is (1) employees
are not satisfied with working environment and provided rights to put forward
their opinions. Both factors are related with each other about their level of
satisfaction. The correlation factor between them is 0.757 (2) The performance
appraisal policy and rights to express their opinions in the organization which
affects the most. The correlation factor between them is 0.737.
Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q12 Q13 Q14 Q15 Q16 Q17 Q18 Q19 Q20
Q1 1
Q2 0.457 1
Q3 0.104 0.459 1
Q4 0.338 0.049 0.079 1
Q5 0.106 -0.074 0.176 0.245 1
Q6 0.274 0.472 0.337 0.149 0.029 1
Q7 0.066 0.292 0.314 0.209 0.047 0.421 1
Q8 0.521 0.502 0.004 0.182 -0.042 0.094 0.379 1
Q9 -0.107 0.122 0.375 0.282 -0.091 0.080 0.667 0.249 1
Q10 0.174 -0.068 -0.157 0.232 -0.280 0.089 -0.139 -0.229 -0.179 1
Q11 0.757 0.392 0.101 0.515 0.330 0.216 0.270 0.550 0.048 0.085 1
Q12 0.583 0.122 -0.124 0.245 0.086 0.217 0.011 0.509 -0.112 0.298 0.484 1
Q13 0.466 0.216 0.163 0.441 0.367 0.122 0.250 0.271 0.117 0.139 0.737 0.558 1
Q14 0.594 0.217 0.053 0.307 0.555 0.284 0.160 0.393 0.000 -0.137 0.543 0.495 0.373 1
Q15 0.468 0.261 0.240 0.274 0.121 0.333 0.247 0.468 0.240 -0.265 0.383 0.299 0.023 0.612 1
Q16 0.383 0.531 0.339 0.234 -0.107 0.547 0.282 0.167 0.077 0.075 0.232 0.014 -0.002 0.372 0.470 1
Q17 -0.290 0.076 0.282 0.267 -0.045 0.278 0.533 -0.029 0.541 0.014 -0.071 -0.157 0.178 -0.022 0.049 0.406 1
Q18 0.118 0.000 0.040 0.066 0.270 0.012 0.053 0.220 -0.077 0.118 0.301 0.499 0.564 0.284 0.153 -0.145 0.161 1
Q19 0.419 0.263 -0.027 0.544 0.049 0.442 0.405 0.356 0.036 0.276 0.463 0.496 0.530 0.379 0.129 0.493 0.442 0.240 1
Q20 0.377 0.236 -0.195 0.256 0.270 0.139 0.117 0.372 -0.253 0.223 0.498 0.599 0.576 0.493 -0.038 0.018 -0.143 0.365 0.568 1

45. 45
4. Note:
The collected data are subjected to correlation identity in internal
correlation ship. It was identified that multi-co linearity was existing
between variables of study and hence the date was further subjected to
factor analysis to identify the factor that impact on employee satisfaction at
Century Pharmaceuticals Ltd.
(Table 11.9 KMO and Bartlett’s test)
Table 11.10 Total Variance Explained
Component
Initial Eigenvalues Extraction Sums of Squared Loadings Rotation Sums of Squared Loadings
Total % of Variance
Cumulative
% Total % of Variance
Cumulative
% Total
% of
Variance Cumulative %
1 5.950 29.751 29.751 5.950 29.751 29.751 3.578 17.892 17.892
2 3.111 15.554 45.305 3.111 15.554 45.305 2.574 12.870 30.762
3 1.998 9.991 55.296 1.998 9.991 55.296 2.550 12.750 43.512
4 1.823 9.114 64.410 1.823 9.114 64.410 2.365 11.823 55.335
5 1.352 6.759 71.168 1.352 6.759 71.168 2.020 10.100 65.435
6 1.164 5.819 76.987 1.164 5.819 76.987 1.680 8.398 73.833
7 1.040 5.200 82.187 1.040 5.200 82.187 1.671 8.355 82.187
8 .926 4.630 86.818
9 .624 3.120 89.938
10 .424 2.118 92.056
11 .402 2.010 94.066
12 .347 1.734 95.801
13 .252 1.261 97.062
14 .221 1.106 98.168
15 .132 .658 98.826
16 .090 .451 99.277
17 .064 .322 99.599
18 .041 .205 99.804
19 .031 .154 99.957
20 .009 .043 100.000
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .621
Bartlett's Test of Sphericity Approx. Chi-Square 433.841
Df 190
Sig. .000

46. 46
(Chart 11.2 Screen Plot)

47. 47
Table 11. 11 Component Matrix
Component
1 2 3 4 5 6 7
working environment of the
company
.750
job location .527
Present working hour .579
exiting salary structure of the
company
.553 -.519
compensation matches with
responsibilities
.643 .572
work responsibilities
comfortable in carrying out
responsibilities
.607
work relationships with the
people around me.
.637 -.626
various activities in the firm &
love participating with them
.679
happy with overall job
security
-.605
given the right to put forward
opinions.
.824
leaders at the workplace as
positive models.
.666
present performance appraisal
policy of the company
.706
recognition and rewards for
my outstanding work and
contribution
.726
awarded a right set of duties
as per ability
.538 -.513
able to maintain a healthy
balance between work &
family life.
.515
Responsibilities give
satisfaction & achievement
.651 .592
leave policy of the company
employee assistance policy
(e.g.- lunch & transport etc.)
.730
long-term benefit & insurance
policies of the company
.610 -.507

48. 48
11.12 Rotated Component Matrix
Component
1 2 3 4 5 6 7
working environment of the
company
.526
job location .754
present working hour .738
exiting salary structure of the
company
.845
compensation matches
responsibilities
.898
happy with work
responsibilities
.770
carrying out responsibilities .776
work relationships with the
people around.
.760
various activities in the firm &
love participating with them
.854
overall job security
right to put forward my
opinions.
.569
Leaders at the workplace as
positive models.
.760
present performance appraisal
policy of the company
.739
recognition and rewards for
outstanding work and
contribution
.574
awarded right set of duties as
per my ability
.784
Able to maintain a healthy
balance between work &
family life.
.844
Fulfilling responsibilities give
a feeling of satisfaction &
personal achievement.
.808
leave policy of the company .750
employee assistance policy
(e.g.- lunch & transport etc.)
of the company
.566 .534
long-term benefit & insurance
policies of the company
.801

49. 49
Table 11.13 Component Transformation Matrix
Component 1 2 3 4 5 6 7
1 .611 .448 .172 .376 .415 .256 .132
2 -.519 .062 .691 .384 -.106 .297 -.048
3 .356 -.691 .495 -.026 .247 -.281 -.106
4 .061 .177 .379 -.564 -.136 -.019 .696
5 -.172 -.381 -.298 .489 .124 -.002 .694
6 .353 -.335 -.070 -.025 -.529 .691 -.012
7 -.270 -.172 -.103 -.391 .665 .538 -.048
Interpretation:
 Table 11.9 KMO and Bartlett’s Test
Kaiser-Meyer-Olkin (KMO) Test is a measure of how suited your data is for Factor Analysis.
The test measures sampling adequacy for each variable in the model and for the complete
model. The statistic is a measure of the proportion of variance among variables that might be
common variance.
 The lower the proportion, the more suited data is to Factor Analysis.
 KMO returns values between 0 and 1. A rule of thumb for interpreting the statistic
 KMO values between 0.8 and 1 indicate the sampling is adequate.
 KMO values less than 0.5 indicate the sampling is not adequate and that remedial
action should be taken.
 KMO Value of 0.621 suggests that factor analysis can be use for further analysis
Moreover, Bartlett’s test checks, whether there is any correlation exists between variable or
not.
 Bartlett’s test with a significance value of 0.000 indicates that the alternate hypothesis
is accepted which states that there is co-relation exists among various variables.
 Further, for interpretation of new expected factors,0.5 is considered as a cut-off value
 Table 11.10 Total Variance Explained
Here the cumulative percentage has to be more than 0.65 but here in these case 7 variables
exist and their cumulative frequency is 0.82 which is greater than 0.65
So that the value explained that there is total 7 factors exists in the case.
 Table 11.11 related component matrix
Here the Co-efficient of all variables will be compared and the value consists more than 0.05
will be taken for the identification of factors.

50. 50
 Table 11.12 Component transformation matrix
Here the rotated component matrix shows a pairwise comparison between the 7th
variable that
are identified like 1-1(1to1), 2-2(2to2), 3-3(3to3), 4-4(4to4) 5-5(5to5) 6-6(6to6) and 7-
7(7to7).
The highest value of coefficient shows the more importance of the variable and the lowest
value of the coefficient show the less importance of that total variable in the study.
So here the highest value of the coefficient is for 7th
variable which is 0.696 and the lowest
value of the coefficient is for 3rd
variable which is 0.172, so it is less important.
 Below factors are identified from the factor analysis output
Components Variables Values Factors
1
Leaders at the workplace as positive
models.
0.760
Comfort Area
Present performance appraisal policy of
the company
0.739
Leave policy of the company 0.750
Employee assistance policy (e.g.: Lunch
& transportation etc.)
0.566
Long term benefits & insurance policies 0.801
2
Working environment of the company 0.526
Flexible
Environment
Work relationship with the surrounding
people
0.760
Recognition and reward for work and
contribution
0.574
Awarded as per duties and ability 0.784
3
Carrying out responsibilities 0.776
Emotionally attach
Various activities and participations
Completing responsibilities provides
feeling of satisfaction and personal
achievement
4
Happy with Work Responsibilities 0.770 Work
ResponsibilitiesMaintain balance between work life and
family life
0.844
5 Salary structure 0.845 Perception
Right to put forward opinions 0.569
6 Job Location 0.754 Flexibility
Present working hour 0.738
7 Compensation matches with
responsibilities
0.898 Satisfaction
(Table 11.13 Factors identified from factor analysis )

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Explanation of factors related to “Employee Satisfaction”
1. Comfort area:
The variables which contain under comfort area of the individual employee, their role
superiors as a positive model, the performance appraisal, leave benefits and Employee’s
assistance with respect to lunch and transportation. These are variables are having a concern
with employee satisfaction at Century Pharmaceuticals.
2. Flexible Environment:
The variables that contain under flexible environment is working environment, work
relationship with surrounding people, Recognition of work and reward for contribution and
awards as per duties and ability which directly affect to employee satisfaction.
3. Emotionally attach:
Employees have an emotional attachment with Century Pharmaceuticals so they prefer to
remain and work to carry their responsibilities provided. These type of employee are
considered as loyal. They want to take part in different activities and it provides them the
feeling of personal achievement of work satisfaction.
4. Work Responsibilities
The variables which contain under Work responsibilities are responsibilities allocated to
employees and its impact on their personal and professitional life. They can keep balance
between both lives homogeneously. These variables are having concerned with employee
satisfaction at Century Pharmaceuticals.
5. Perception
The variables which contain under Perception are the Salary Structure and given right to put
forward opinions. These variables are having indirectly related with employee satisfaction at
century pharmaceuticals.
6. Flexibility
The variables which contains under Flexibility are the job location and the working hour in
the organization. These variables are having indirect relation with employee satisfaction.
7. Satisfaction
A variable which contain under Satisfaction factor are compensation with responsibilities
allocated by Superior which directly affect to employee satisfaction.

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II. Following are the measures taken by Century Pharmaceuticals against
employee Satisfaction
 How did you get into present position?
Factors Selection
Promotion 12
Direct appointment 38
Transfer 5
Not Applicable 5
Total 60
 Are you satisfied with the welfare measures?
A) Intramural Facilities
Factors Selection
Yes NO Total
Medical Facilities 40 20 60
Composition for
Accident
46 14 60
Promotion
21%
Direct
Appointment
68%
Transfer
9%
Not Applicable
2%
Selection
Medical
Facilities
37%
Composition for
accident
43%
Not aware
ProvidedMedical
Facilities
19%
Not aware
Composition
for accident
1%
Intramural Facilities

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B) Extra Mural Facilities
Factors Selection
Yes NO Total
Educational
Facilities for
children
23 37 60
Transportation 16 46 60
Housing
Accommodation
30 30 60
25) Do Century Pharmaceuticals pay overtime wages?
Factors Selection
Yes NO Total
Overtime Wages 05 55 60
Education Facilities
13%
Not Having
EducatingFacilities
20%
Transportation
9%
Not Having
Transportation
Facilities
25%
housing
Accomodation
17%
Not Having
Housing
Accomodation
16%
Recived
8%
Not Recived
92%
Overtime Wages

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 FINDINGS
 The company has good workforce at the managerial level it needs to be boost up to
build open Communication Relationship and then it can give a better results.
 Overall the results found that the factors that widely affect employee satisfaction in
Century Pharmaceuticals Ltd. Are Comfort Area, Flexible Environment, Emotionally
attachment, Work Responsibilities, Perception, Flexibility and Satisfaction for the job
 The Employees are very rigid in nature.
 Other things that observed in organization in that personal ego and rigidness to
communicate with each other for easy adoption of different working style.
 Some other loops like
o Poor Leadership
o No Appreciation
o Less opportunity for promotion
o Less satisfaction
o poor communication
o No compensation for overtime work
 There is so extra work load on some employees so if found that most of the
employees not initiate for any work or change.
 Other then research objective it is found that the politics among employees are quite
high which affect employee retention.
 Limitations of the study
 The research was conducted for employees at Plant of Century Pharmaceuticals,
Head office employees were excluded from the research.
 The study may be the subject to personal biases of respondents while answering
the questionnaire.
 Due to the limitation of time the research could not be made more detailed
 Due to confidentiality of some information accurate response was not revealed by
some of the respondents.
 Respondents had marked the answers in questionnaires which may be socially
incorrect irrespective of their actual feelings.

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 SUGGESTION FOR EMPLOYEES SATISFACTION
 The manager should let his employees know that he considers them valuable
and capable individual that means should treat the people with respect and
honesty.
 The person should be placed on the job where he can set his own standard get
concrete feedback and deal with moderate risk.
 The employee should get feedback how they are doing. As it will help them to
know where he has made mistake and try to overcome it when he is doing the
work next time.
 Superior should encourage & appreciate their subordinate to work. Smooth
communication & relationship between both superior & subordinate.
 Uniformity for all the employees, if some employee does not follow the rules
corrective actions should be taken that other employees won’t have biased
perception towards Upper management.
 Time Management is necessary for all the employees.

56. 56
12CONCLUSION
The level of effort an individual is willing to put at work depends on different factors.
Every manager is interested in keeping his subordinates highly motivated, all the time.
Managers need to appreciate individual difference and use different styles to keep all
employees well motivates to work.
Based on the findings, conclusions can be drawn as follows:
If an organization provides good working condition at work then employees attitude
towards organization would improve and helps in improving the performance of
employee and also leads to sense of belongings.
Employees should have independence, chance to think liberally to take decision of
their own then and then only satisfaction and motivation among individual would rise.
If employee decides to take up responsibility then they would be ready to accept
challenges but after ensuring that it matches with abilities and capabilities of
employees.
The employees are dissatisfied with their participation in the management activity. So
that they could not share their ideas to the management team.
Good relation with Superiors, colleagues & subordinates develops a congenial
atmosphere in organization.
To develop motivation among employee job security & recognition should be ensured
to all.
It is essential to look in to areas for higher motivation among employees viz.
Promotion policy, training programmers, appreciated of work, credibility of work &
giving responsibility & status.
Company must provide Overtime wages for Work.
Organization must have belief and value that as follows:
“Destroy my company, take away my machines but let me have my employees, I
will still build an organization stronger than the present one.” (Bill Gates said)
(The Times of India)

57. 57
13 Refrences
Aydin.B., C. (2009). A Research Analysis on Employee Satisfaction in terms of Organizational Culture
and Spiritual Leadership .
Aydin.B., C. (2009). A Research Analysis on Employee Satisfaction in terms of Organizational Culture
and Spiritual Leadership .
Balouch.RHassan.F, J. ((2014)). A Study on Determinants of Job Satisfaction .
D’souza.A. (n.d.). A Study On Employee Satisfaction .
http://www.business-standard.com/content/b2b-pharma/indian-pharmaceutical-exports-the-
growth-story-116010600140_1.html . (n.d.).
http://www.makeinindia.com/sector/pharmaceuticals . (n.d.).
http://www.pharmexcil.com/images/Pharma_Fact_Book.pdf . (n.d.).
Mosammod.P., M. M. (2011). factors affecting employee job satisfaction of pharmaceutical sector .
Naseem.A.Sheikh.S., M. (2011). Impact of Employee Satisfaction on Success of Organization .
Pugno.M., D. (2009). A study on Job performance and job satisfaction: an integrated survey.It is
secondary data .
Resheske.M. (2001). A Descriptive Study Of Job Satisfaction And Its Relationship With Group
Cohesion .
Rizwan.M., K. (n.d.). Empirical study of Employee job Satisfaction .
Sinha.E. (2013). A research work on Employee Satisfaction measurement with special reference to
KRIBHCO, .

58. 58
14 APPENDIXES
RESEARCH QUESTIONNAIRE
To Identify Factor affecting Employee satisfaction at century
Pharmaceuticals.
Respected Respondent,
Your response will be kept highly confidential & is purely made for the
academic purpose. It is not a concern with any particular employee/employer so
please be frank while giving your answers. Your co-operation would be deeply
appreciated.
Basic Information of Respondent
Name :
Gender : Male ………..
Female ………….
Age : 18-24 ………….
25-38 ………….
40-48 ………….
49-60 ………….
60 & Above ………….
Department: ………………………

59. 59
Designation: ……………………….
Please take a few minutes to tell us about your job and how the
organization assists you.
Please read the below-given statement carefully and tick according to your level
of agreement.
01 = Strongly Disagree 02 = Disagree 03 = Neutral 04 = Agree 05 = Strongly
Agree
Survey Question 01 02 03 04 05
1. I am satisfied with the working environment of the company.
2. I am satisfied with job location.
3. I am satisfied with the present working hour
4. I am satisfied with the existing salary structure of the company.
5. I am satisfied with the compensation I get & I think it matches
with my responsibility.
6. I am happy with my work responsibilities.
7. I feel comfortable in carrying out my responsibilities.
8. I am satisfied with work relationships with the people around
me.
9. I am satisfied with various activities in the firm & love
participating in them.
10. I am happy with your overall job security.
11. I am satisfied with the given right to put forward my opinions

60. 60
12. I am satisfied with the leaders in my workplace as positive
role models.
13. I am satisfied with the present performance appraisal policy
of the company.
14. I am happy with the recognition and rewards for my
outstanding works and contributions.
15. I am satisfied and think I've been awarded a right set of duties,
as per my ability.
16. I am satisfied & able to maintain a healthy balance between
work and family life.
17. Fulfilling my responsibilities give me a feeling of
satisfaction & personal achievement.
18. I am satisfied with the leave policy of the company.
19. I am satisfied employee assistance policy (e.g.- lunch &
transport etc.) of the company.
20. I am satisfied with long- term benefit & insurance policies
of the company.
21. How did you get into present position? Select Any One
[A] Promotion [ ]
[B] Direct Appointment [ ]
[C] Transfer [ ]
[D] Not Applicable [ ]
22. Are you satisfied with the welfare measures?
A) Intramural facilities
1] Medical facilities Yes [ ] No [ ]
2] Compensation for accident Yes [ ] No [ ]
B] Extra mural facilities
1] Educational facilities for children Yes [ ] No [ ]
2] Transportation Yes [ ] No [ ]
3] Housing Accommodation Yes [ ] No [ ]
23. Do century pharmaceutical pay overtime allowances?
A] Yes [ ] B] No [ ]

61. 61
Daily Diary
DATE TIME TRAINING PLACE CONCERNED
OFFICER
13/06/2016 9:00pm to
15:00pm
 Job Description
 Security policy
 Employment guidelines
Mr J. R. Yadav
16/06/2016 9:00pm to
15:00pm
Research and Development
Department
 Bio-tech Division
Mr Vel Murgan
18/06/2016 9:00pm to
15:00pm
Research and Development
Department
 Bio-tech Division
Mr Vel Murgan
20/06/2016 9:00pm to
15:00pm
Micro-Biology Department Miss. Urja Shah
25/06/2016 9:00pm to
15:00pm
Store Department
 Inward Inventory
management
Mr. Mangal Rathod
27/06/2016 9:00pm to
15:00pm
Store Department
 Outward Inventory
management
Mr. Mangal Rathod
29/06/2016 9:00pm to
15:00pm
Quality Contol Department
 Chemical Audit
 Documentation
Mr. D. K. Thakor
02/07/2016 9:00pm to
15:00pm
Quality assurance Department
 Final Statement
Checking
Dr. Anand K dubey
04/07/2016 9:00pm to
15:00pm
Maintenance Department
Workers chemical Audit
Mr. Sanjay Shah
06/07/2016 9:00pm to
15:00pm
Production Department Me D.R Sevak
09/07/2016 9:00pm to
15:00pm
Marketing Department Mr. Balakrishna
Shetty
11/07/2016 9:00pm to Accounts Department Mr. Kamlesh Shah

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15:00pm
13/07/2016 9:00pm to
15:00pm
Administration Department Mr Janak Sheth
16/07/2016 9:00pm to
15:00pm
Research Work
 Interaction with
Employees
 Observed problem for
study
 Documentation
18/07/2016 9:00pm to
15:00pm
Pharma & Finishing Plant
 Questionnaire Fill up
Mrs. Vaishali Sheth
20/07/2016 9:00pm to
15:00pm
IT Department
 Data Entry
 Udhyog software
Mr. Keyur Kachia
23/07/2016 9:00pm to
15:00pm
Administration Department Mr. Janak Sheth