1. Kwame Gaines
150 Longfellow — Detroit, MI 48202 — Phone: (313) 212-7369 — E-Mail: kwame.gaines@yahoo.com
Experience
Park Safety Officer; Detroit Zoological Society September 2014 - Present
• Providing a safe environment around the zoo for both staff and guests of the park.
• Monitoring the area and accomplishing tasks asked by other departments in the zoo.
• Trained dispatch officer coordinating fellow officers and other staff in the park for a more seamless
organization.
Guest Relations Assistant; Detroit Zoological Society June 2013 - September 2014
• Customer Service specialist, providing assistance and direction to guests throughout their experience at the
Detroit Zoo. By, but not limited to, being a parking support technician, sales cashier, building curator, and
park guide. Also provided freelance video editing services for upper management.
Photographer / Sales Associate; Kaman’s Art Shoppes April 2012 - August 2013
• Photographed and greeted guests of the Detroit Zoo as they entered the park.
• Sold photographs at our souvenir stand with a variety of different packages and products.
• Responsible for money handling and returning cash to the SSA office at the end of the night.
• Gave exceptional customer service and general information to guests at the zoo
Education
Bowling Green State University - Bowling Green, OH 2012 - 2013
Sound Engineering
Wayne County Community College 2013 - Present
Digital Communication and Media/Multimedia
Skills
Customer Relations, Sales, Dispatch Radio Use & Etiquette, Customer Service, Videography, Video Editing,
Audio Production & Editing, Soundproofing, Photography
Programs & Equipment
Adobe Premiere Pro CC, Adobe Photoshop CC, Microsoft Office, GarageBand, Mbox, Audacity, USB and
condenser microphones
Certifications
• Basic Mountain Bike Officer by the Law Enforcement Bicycle Association
• CPR & AED certified by the American Heart Association