1. Kyle Biggar
Girraween NSW 2147 | +61 405 444511 | k_biggar@hotmail.com
http://www.linkedin.com/pub/kyle-biggar/54/a53/548
Career note
A well organized, dependable Senior Administrative Professional with experience in both Government and Private
sectors. Demonstrated ability to build and maintain strong corporate relationships. Experienced in a range of
business and service tasks with the ability to solve problems quickly and effectively. Outstanding communicator
with ability to present confidently. Extremely flexible and adaptable to changing work environments, with passion
to learn and grow.
Education / Achievements
HSC | 2001-2002 | EAGLEVALE HIGH SCHOOL
· Eagle Vale High School Captain
· District / NSW school leadership/Representative Council
· Excellence in Public Speaking / Debating award
· Mathematics Faculty Excellence Award
· Higher School Certificate
INTERMEDIATE EXCEL CERTIFICATE | 2010 | TAFE NSW
· Certificate of completion
SUPERANNUATION | 2011-2013 | ASSOCIATION OF SUPERANNUATION FUNDS AUSTRALIA (ASFA)
· Superannuation Administration: Benefits
· Business writing essentials
· Superannuation Administration: Accumulation
· RG146 Superannuation Cert.
· Cert IV in Superannuation
Key Strengths & Abilities
· Attention to Detail
· Team Player, with ability to work Autonomously, yet still proactively meeting team goals
· Extensive experience and understanding of Public administration
· Highly experienced in direct liaison with all levels of stakeholders
· Professional experience in managing /providing support to Board Director, committees and external organizations
· Proficient level of verbal / written communication skills
· Adaptability and change management
· HR experience
· Willingness to learn and develop
· High level of integrity and ethics required to work in the public service
· Creative thinking, ability to engage in non-linear thinking or thinking outside the box to use a nice cliché
2. Page 2
Experience
BUSINESS ANALYST PPS CSS | HEWLETT-PACKARD INC. | 2014-CURRENT
· IT Repair Service & Operations
· Escalations & Complaints Management
· Root Cause Analysis / Call Data Analysis
· Stakeholder Liaison (Suppliers, repair partners)
· Invoice validations (Australia / SPAC islands)
· Invoice processing / Approvals
· Purchase Order Management
· Direct Customer Service
· Process Creation
· Project Management
· sNPS management
· Reporting, Records Management
· Meeting Organization / Minute Preparation
SUPERANNUATION COORDINATOR (SOUTH PACIFIC) | BOC LTD | 2011-2014
· Corporate Superannuation Management
· Direct Administrative Support to Superannuation Manager
· Trustee Board Meeting Organization / Participation
· Trustee Committee Meeting Organization / Participation
· Minute Taking
· HR General Administrative Services (SAP / Payroll Processing, Reconciliations and Data Entry)
· Providing Superannuation Process advice and Intra-fund Advice
· Superannuation accounts processing - Choice of Fund, Rollovers, Contributions approvals(Defined Benefit/TRP/Base)
· Risk & Compliance Management
· Record Management & Archiving
· Diary Management
· Complaints Handling / Member Queries
· Direct Stakeholder Liaison (Trustee Board, Committees, Regulators, Auditors)
· Superannuation IT systems management (Mercer Window/Spectrum)
· Disability insurance claim processing & queries
· Expense Management / Processing (CONCUR expense systems)
M&PS STATE OFFICE ADMINISTRATION OFFICER | DEPT. FINANCE & DEREGULATION | 2005-2011
· Management & Provision of Parliamentary Entitlements to NSW Federal Members and Senators
· Providing Entitlement Advice
· State Office Management (office/conference room bookings)
· AFP liaison
· M&PS Systems Data Entry
· Accounts Processing (
· Telecommunications Procurement
· Direct Stakeholder liaison (Federal Members, Senators, Electoral Staff, General Public and service providers)
· Complaints handling
· Reporting / Records Management & Archiving
· Electoral Office Operations
· Customer Service
· Office Administration
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OPERATIONS ASSISTANT | GUTHY-RENKER AUSTRALIA | 2004-2005
· Inbound Customer Service
· Complaints handling
· Deliver/Order enquiries
· Warehouse Operations / Administration
· Logistics
· Stock forecasting & Reporting
· Consignment Preparation
· Data Entry
PASSENGER REVENUE ACCOUNTING SUPPORT | QANTAS | 2003-2004
· Administrative Support to Management
· IATA boarding manifest checks
· Direct Customer Service
· Data Entry
· Archive maintenance
JNR SETTLEMENT CLERK | LEGALCO MANAGEMENT | 2003
· Residential/Commercial Settlements
· Court Lodgments & Filing
· Business Banking
· Office Administration & Mailroom Services
· Data Entry
· Customer Service
EVENT MANAGER/PROMOTOR | NIGHTCLUB ENTERTAINMENT SOLUTIONS | 2003-2012 PART-TIME
· Event Promotions
· Event Management
· Cash Handling
· Security
· Staff Supervision
STEWARD| SODEXHO FOOD & MANAGEMENT SERVICES | 2002-2008 PART-TIME
· Food Preparation
· Direct Customer Service
· Stadium/ Kitchen Cleaning Services
· Corporate Box Management
PIZZA HUT STAFF| PIZZA HUT | 2000-2012 PART-TIME
· Food Preparation
· Direct Customer Service
