1. KYRE D. COLEMAN
4357 Lake Lucerne Circle
West Palm Beach, FL 33409
HOME: (561) 530-3411 CELL: (407) 271.7149
KCOLEMAN3933@AOL.COM
PROFESSIONALSUMMARY
Qualified benefits operations administrator with extensive experience in fast-paced
customer service and call center environments. Personable and professional under pressure
while delivering exceptional service to clients
SKILLS
 Local/statehealth laws knowledge
 Medicalterminology knowledge
 POS systems expert
 Exceptionalcommunicationskills
 Creativeproblemsolver
 Talented client manager
 Call center metrics decodingaptitude
 Adheres to customerservice
procedures
 Exceptionalworkflow management
 Strongproblemsolvingaptitude
 Recipientof multiple customerservice
awards
WORK HISTORY
Front OfficePayroll Manager
ExpressEmploymentProfessionals-WestPalmBeach, FL November2015-Present
 Currently managing payroll for50 client accounts
 Completing payroll processing for 75 employees
 Performing a variety of officeoperations and clientele services in a fast paced work
environment, including invoicing and bookkeeping.
BenefitsOperationsAdministrator – Southeast
AonHewitt – Orlando, Florida September2010 – August2015
 Providedconsulting and senior analytical support to a wide range of clients, including
Fortune 500 companies and state retirement systems
 Identified gaps between client needs and assisted with providing services to increase
client retention
 Providedinsight on retirement and stockmarket trends to assist clients with their
retirement portfolios including 401 (k),company pension, and ERISA retirement plans
TierII Voicetechnical SupportSpecialist
CenturyLink – Orlando, Florida November2009 – September2010
 Providedextensive and informative multi-media technical support to over 100
customers on a daily basis
 Demonstrated outstanding customer support tothousands of customers weekly while
working in a positive, team-oriented and structured call center while exceeding
department’s sales goals
 Trained and qualified to receive team escalation calls whichresulted in an average
client retention rate of 52%

2. AssistantManager
RadioShackCorporation -Orlando,Florida October 2008 – October 2009
 Responsible foropening and closing of lucrativefranchise operation and served as key
holder
 Providedassistance to store manager withthe recruitment and hiring of employees
while overseeing staff of nine
 Worked diligently to provide accurate, knowledgeable answers to customers which
resulted in exceeding personal sales goals of up to $50,000 per month
 Demonstrated effectivetime management skills while meeting deadlines under
pressure
CustomerServiceRepresentative
Marshalls-TJXCompanies -Orlando, Florida December2006– May 2010
 Demonstrated fiscal responsibility and management trust through the handling of over
$10,000 in cash daily while serving as key holder
 Provideddedicated customer service to store patrons by handling returns, resolving
customer purchase discrepancies, and other various customer-enhancing experiences
 On a daily basis, performed data entry of transactions and inventory,handled deposits,
and provided status reports to company’s corporate headquarters
EDUCATION
OlympiaHighSchool – Orlando,Florida
High SchoolDiploma
RollinsCollege – WinterPark,Florida
Bachelor of Arts, Business Management
INTERESTS
Earl Nobles Community Center Volunteer– Orlando, Florida
Organized various community projects including rally events for at-risk youth, fooddrives,
and clothing distribution. Providedtutoring and mentorship forchildren between the ages
of eight and ten
ACCOMPLISHMENTS
Customer Relations
 Earned highest marks for customer satisfaction, company-wide
ConflictResolution
 Responsible forhandling escalated customer account inquiries,
accurately providing information to ensure resolution of
product/service complaints and customer satisfaction