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LIVE WEBINAR
Using LinkedIn for Lead Generation
Candace Kim
Product Marketing Manager,
LinkedIn
Mark de Bruijn
VP | Head of Marketing EMEA & MEE
SAP Hybris
Molly Parker
Paid Social Account Manager,
3Q Digital
Today’s Speakers
1 2 3
LinkedIn features for
lead generation
Best practices for
targeting, nurturing
high-quality leads, and
measuring ROI
Customer spotlight:
How SAP Hybris and
Vistage use LinkedIn for
lead generation
TODAY’S AGENDA
“Content marketing is all the marketing that’s left”
SETH GODIN
Content Marketing is the marketing and business process for creating and
distributing relevant and valuable content to attract, acquire, and engage a
clearly defined and understood target audience – with the objective of driving
profitable customer action.
5
CONTENT MARKETING INSTITUTE
Our Focus Becomes Too Narrow
How Do We Break Free From The Gate?
awareness
leads
customers
strangers
subscribers
opportunities
advocates
How Do We Break Free From The Gate?
awareness
leads
customers
strangers
subscribers
opportunities
advocates
AUDIENCE MINDSET CONTENT EXAMPLES
• Dreams of owning a home,
but unsure whether it’s the
right time
• Wants to buy a home, but
unsure what to look for in a
mortgage
• Has a home in mind and
ready to buy a mortgage,
but unsure about specific
features
• [Blog Post] “Top 10 Mistakes
Newlyweds Make”
• [Infographic] “Should I Rent
or Buy?”
• [Blog Post] “How to Tell a
Good Mortgage from a Bad
One”
• [Video] “15 vs 30 Year
Mortgage: What to Consider”
• Mortgage calculator
• Online brochure/consult offer
Top Funnel Content Closes Deals
CREATORS OF THOUGHT LEADERSHIP BELIEVE: DECISION MAKERS SAID:
“It helps us close and win” “Directly led you to decide to give
business to a company”
20%
45%
48%C-Suite execs
BDMs
Source: LinkedIn & Edelman, “How Thought Leadership Impacts B2B Demand Generation
Gated vs. Ungated
37% 75%
Of tech buyers are less likely to
consider a vendor that gates the first
piece of content
Of tech buyers are less likely to
consider a vendor that gates all
content
Source: LinkedIn, Nurturing the IT Committee Lead
12
LEAD GEN
STRATEGIES
Source: 2017 DemandWave State of B2B Digital Marketing report
Generating quality leads & proving value
are the greatest challenges marketers face
56%
16%
Deliver quality leads
& prove ROI
Generating
enough leads
Producing quality
content
Securing staff
& budget
Not sure
Other
14%
8%
5%1%
WE ASKED MARKETERS
What is your
biggest digital
marketing
challenge?
13
Exceed your demand gen objectives with LinkedIn
Target Convert Measure
Matched Audiences
(retargeting, ABM, CRM)
1st party user-
identified data
Sponsored Content
Text Ads
Sponsored InMail
Lead Gen Forms
Insight Tag
Conversion Tracking
Website Demographics
Click & Conversion
Demographics
14
Engage your prospects with relevant content in the world’s
only professional feed and in premium placements beyondSponsored Content
CONVERT
Build customer relationships
at every stage of the buyer’s
journey on mobile, desktop,
and tablet.
15
LinkedIn Sponsored InMail
Send timely, convenient, and relevant private messages
to the people that matter most to your business
CONVERT
16
LinkedIn Text Ads
Generate quality leads with an
easy PPC solution
CONVERT
17
18
Optimize your landing page
LinkedIn Lead Gen Forms
Capture quality leads using forms that are
pre-filled with LinkedIn profile data
CONVERT
Improve conversion rates on mobile
Measure your ROI, including the
specific audience segments you’re
converting into leads
Easily manage your leads: Download
from LinkedIn or send to your CRM or
marketing automation system
19
A/B test standard campaigns and Lead Gen Form campaigns
What You’re
Trying to Improve
KPI Will Lead Gen Forms
Help?
Conversion Rate CPL
Yes, by removing the
friction of conversions on
mobile devices
Marketing Qualified
Leads
MQL Yes, IF what is hindering
the movement to MQL or
SQL is the need for
prospects to download more
assetsSales Qualified Leads SQL
Opportunity
Creation
# Of Opps
Touched by LI, or
end ROI of LI
Not Directly. May be useful
to include within your
strategy, but pay close
attention to lead quality and
ensure your targeting is
locked in
LinkedIn ad targeting options
Align your targeting with your lead scoring model
Company name Job title Member skills* Field of study
Based on skills, endorsements
and keywords in profile
Company industry Job seniority* Member groups Degrees
derived from Job title
Company size Job function* Member age* Member schools
derived from Job titlederived from Company Page
derived from Company Page
Derived by using the
earliest degree
Location Years of experience* Member gender*
derived from start year and
month of current roles
derived from Member name
21
Demographic data from the
LinkedIn profile
*Target the prospects you care about more by retargeting your website visitors, or matching your
email contacts, account lists, marketing automation segments, against the LinkedIn audience
Email contact
targeting
Website
retargeting
Account
targeting
Data
integrations
Our data + your data:
Target the people most likely to become qualified leads
22
Reach more people with the
LinkedIn Audience Network
and Audience Expansion
Engage even more qualified
prospects and discover new
potential customers by activating
the Audience Network and
Audience Expansion on your
campaigns.
LinkedIn Audience Network & Audience Expansion
TIP
23
BEST
PRACTICES
24
Install the LinkedIn Insights Tag
Website Retargeting
25
Laptop screen area
Conversion Tracking
& Auto-Optimization
Website Demographics
Tips when using the Insights Tag:
● Place the tag in the Global Footer of your site
● Only have one Insights tag on your landing pages to prevent tracking discrepancies
● Need an Image pixel? Reach out to your LinkedIn rep for more info.
Track your post-click activity using
the LinkedIn Insights Tag
Native Conversion tracking allows
you to track both click and view-
based conversions directly in the
Campaign Manager interface.
Set Up Conversion Tracking
TIP
26
Conversion Tracking Metrics
Measure leads and conversions
from specific audiences:
Understand your converting audiences
Company name
Industry
Job function
Seniority
Geo
Company size
28
Use conversion tracking
auto-optimization
Set your campaigns to
optimize toward the highest
converting ad
Laptop screen area
29
Improve your campaign cost per action through
automated bidding
CASE
STUDIES
30
Mark de Bruijn
VP | Head of Marketing EMEA & MEE
SAP Hybris
SAP Hybris
CASE STUDY
32
Company
SAP Hybris is a business unit of SAP, providing
omnichannel customer engagement and
commerce solutions.
Marketing Objectives
Success Metrics
Generate qualified leads within key markets in
EMEA
Primary KPIs include Click-through Rate,
Conversion Rate and Cost per Inquiry
LinkedIn solutions:
• Sponsored Content
• Lead Gen Forms for Sponsored Content
CASE STUDY
3xincrease in CVR
after incorporating
Lead Gen Forms in
Sponsored Content
campaigns
decrease in cost per inquiry,
compared to campaigns driving
users to Hybris.com
58%
33
61%
higher CTR than
network benchmarks for
Tech advertisers in
EMEA
TIPS
34
Localize your content and creative
to improve engagement
86% of the localized advertising
campaigns outperformed the English
campaigns in both click-throughs and
conversions
Localization is more than just
language translation. It’s about
customizing your message based on
regional and cultural norms.
Use Lead Gen Forms to
increase conversion rates
Lead Gen Forms can get up to
3x better conversion rates
than Sponsored Content.
If your website or landing pages
aren’t optimized for conversion,
consider using Lead Gen Forms to
capture conversions within the
LinkedIn ecosystem.
Test multiple ad variations to
optimize performance
If it can be tested, it can be
improved.
A/B testing is extremely important to
maximizing your efforts and learning
what formats, images or messages
resonate best with the people who
matter to your business.
Vistage ⎮ 3Q Digital
Molly Parker
Paid Social Account Manager,
3Q Digital
VISTAGE
CASE STUDY
36
Company
Vistage Worldwide, Inc. is a organization that
facilitates private advisory boards for
• CEOs
• Senior Executives
• Business Owners
Marketing Objectives
Success Metrics
Increase volume of qualified leads while
maintaining CPL targets.
Cost Per Qualified Lead
LinkedIn solutions:
• Text Ads
• Sponsored Content – Lead Gen Forms
• Sponsored InMail
• Matched Audiences
• Conversion Tracking
• Lookalike Targeting
VISTAGE TEXT ADS
CASE STUDY
decrease in cost per
qualified lead compared
to other ad products
with same targeting
24%
increase in qualified lead
CVR compared to other
ad products
51%
37
VISTAGE SPONSORED CONTENT LEAD GEN FORMS
CASE STUDY
increase in CTR in the
duration of the
campaign with same
targeting and ads
52%
improvement in CPL compared
to standard Sponsored Content
campaigns
47%
38
VISTAGE
TIPS
Ask for relevant form fields
only on lead gen forms
39
Design your landing pages
for mobile
80% of engagement
with Sponsored Content happens
on mobile.
Ensure your landing pages are
mobile-optimized so you capture as
many leads as possible on your site.
Run multiple ad products
Lead Gen Forms drove
2x
better conversion rates
than Sponsored Content due to
asking only the most important
questions needed to qualify a
lead.
By running multiple ad types we saw
over a
2x
increase in lead volume
Running across multiple ad types allows
you to reach more people and increase
volume.
40
PUTTING IT ALL
TOGETHER
A step-by-step path to
demand gen on LinkedIn
TARGET
CONVERT
MEASURE
1
2
3
4
5
6
Target your ideal customer persona
with accurate, profile-based
demographic targeting.
Target people likely to convert
with Matched Audiences to
engage people who’ve shown
affinity for your brand; for
example, website visitors.
Publish content relevant to the
professional mindset on mobile and
desktop by leveraging Sponsored
Content, Sponsored InMail, and Text Ads.
Seamlessly collect leads using forms
pre-filled with quality LinkedIn profile
data: On your website with LinkedIn
AutoFill, or directly in the LinkedIn app
with Lead Gen Forms.
Measure lead quality,
return on ad spend, conversion
rates, new site visitors
acquired, and more using built-
in campaign lead reporting and
conversion tracking.
Use campaign and website
analytics to optimize your results
for even greater impact
Iterate and Improve
41
1
2
3
4
5
Set up your insights tag
Set up conversion tracking
42
Ensure you have content for the full funnel
Test your landing pages on MobileTest.me
Try out a Lead Gen Form campaign
What can I do today?
THANK YOU
Landing page: Ensure mobile-friendliness
Form fields
encouraged2-4
Average clicks
driven by mobile70%
Above the fold
100%
TIP
44
Not sure? Test on 3rd
party MobileTest.me
to view rendering
across devices

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Using LinkedIn for Lead Generation

  • 1. LIVE WEBINAR Using LinkedIn for Lead Generation
  • 2. Candace Kim Product Marketing Manager, LinkedIn Mark de Bruijn VP | Head of Marketing EMEA & MEE SAP Hybris Molly Parker Paid Social Account Manager, 3Q Digital Today’s Speakers
  • 3. 1 2 3 LinkedIn features for lead generation Best practices for targeting, nurturing high-quality leads, and measuring ROI Customer spotlight: How SAP Hybris and Vistage use LinkedIn for lead generation TODAY’S AGENDA
  • 4. “Content marketing is all the marketing that’s left” SETH GODIN
  • 5. Content Marketing is the marketing and business process for creating and distributing relevant and valuable content to attract, acquire, and engage a clearly defined and understood target audience – with the objective of driving profitable customer action. 5 CONTENT MARKETING INSTITUTE
  • 6. Our Focus Becomes Too Narrow
  • 7.
  • 8. How Do We Break Free From The Gate? awareness leads customers strangers subscribers opportunities advocates
  • 9. How Do We Break Free From The Gate? awareness leads customers strangers subscribers opportunities advocates AUDIENCE MINDSET CONTENT EXAMPLES • Dreams of owning a home, but unsure whether it’s the right time • Wants to buy a home, but unsure what to look for in a mortgage • Has a home in mind and ready to buy a mortgage, but unsure about specific features • [Blog Post] “Top 10 Mistakes Newlyweds Make” • [Infographic] “Should I Rent or Buy?” • [Blog Post] “How to Tell a Good Mortgage from a Bad One” • [Video] “15 vs 30 Year Mortgage: What to Consider” • Mortgage calculator • Online brochure/consult offer
  • 10. Top Funnel Content Closes Deals CREATORS OF THOUGHT LEADERSHIP BELIEVE: DECISION MAKERS SAID: “It helps us close and win” “Directly led you to decide to give business to a company” 20% 45% 48%C-Suite execs BDMs Source: LinkedIn & Edelman, “How Thought Leadership Impacts B2B Demand Generation
  • 11. Gated vs. Ungated 37% 75% Of tech buyers are less likely to consider a vendor that gates the first piece of content Of tech buyers are less likely to consider a vendor that gates all content Source: LinkedIn, Nurturing the IT Committee Lead
  • 13. Source: 2017 DemandWave State of B2B Digital Marketing report Generating quality leads & proving value are the greatest challenges marketers face 56% 16% Deliver quality leads & prove ROI Generating enough leads Producing quality content Securing staff & budget Not sure Other 14% 8% 5%1% WE ASKED MARKETERS What is your biggest digital marketing challenge? 13
  • 14. Exceed your demand gen objectives with LinkedIn Target Convert Measure Matched Audiences (retargeting, ABM, CRM) 1st party user- identified data Sponsored Content Text Ads Sponsored InMail Lead Gen Forms Insight Tag Conversion Tracking Website Demographics Click & Conversion Demographics 14
  • 15. Engage your prospects with relevant content in the world’s only professional feed and in premium placements beyondSponsored Content CONVERT Build customer relationships at every stage of the buyer’s journey on mobile, desktop, and tablet. 15
  • 16. LinkedIn Sponsored InMail Send timely, convenient, and relevant private messages to the people that matter most to your business CONVERT 16
  • 17. LinkedIn Text Ads Generate quality leads with an easy PPC solution CONVERT 17
  • 19. LinkedIn Lead Gen Forms Capture quality leads using forms that are pre-filled with LinkedIn profile data CONVERT Improve conversion rates on mobile Measure your ROI, including the specific audience segments you’re converting into leads Easily manage your leads: Download from LinkedIn or send to your CRM or marketing automation system 19
  • 20. A/B test standard campaigns and Lead Gen Form campaigns What You’re Trying to Improve KPI Will Lead Gen Forms Help? Conversion Rate CPL Yes, by removing the friction of conversions on mobile devices Marketing Qualified Leads MQL Yes, IF what is hindering the movement to MQL or SQL is the need for prospects to download more assetsSales Qualified Leads SQL Opportunity Creation # Of Opps Touched by LI, or end ROI of LI Not Directly. May be useful to include within your strategy, but pay close attention to lead quality and ensure your targeting is locked in
  • 21. LinkedIn ad targeting options Align your targeting with your lead scoring model Company name Job title Member skills* Field of study Based on skills, endorsements and keywords in profile Company industry Job seniority* Member groups Degrees derived from Job title Company size Job function* Member age* Member schools derived from Job titlederived from Company Page derived from Company Page Derived by using the earliest degree Location Years of experience* Member gender* derived from start year and month of current roles derived from Member name 21
  • 22. Demographic data from the LinkedIn profile *Target the prospects you care about more by retargeting your website visitors, or matching your email contacts, account lists, marketing automation segments, against the LinkedIn audience Email contact targeting Website retargeting Account targeting Data integrations Our data + your data: Target the people most likely to become qualified leads 22
  • 23. Reach more people with the LinkedIn Audience Network and Audience Expansion Engage even more qualified prospects and discover new potential customers by activating the Audience Network and Audience Expansion on your campaigns. LinkedIn Audience Network & Audience Expansion TIP 23
  • 25. Install the LinkedIn Insights Tag Website Retargeting 25 Laptop screen area Conversion Tracking & Auto-Optimization Website Demographics Tips when using the Insights Tag: ● Place the tag in the Global Footer of your site ● Only have one Insights tag on your landing pages to prevent tracking discrepancies ● Need an Image pixel? Reach out to your LinkedIn rep for more info.
  • 26. Track your post-click activity using the LinkedIn Insights Tag Native Conversion tracking allows you to track both click and view- based conversions directly in the Campaign Manager interface. Set Up Conversion Tracking TIP 26
  • 28. Measure leads and conversions from specific audiences: Understand your converting audiences Company name Industry Job function Seniority Geo Company size 28
  • 29. Use conversion tracking auto-optimization Set your campaigns to optimize toward the highest converting ad Laptop screen area 29 Improve your campaign cost per action through automated bidding
  • 31. Mark de Bruijn VP | Head of Marketing EMEA & MEE SAP Hybris SAP Hybris
  • 32. CASE STUDY 32 Company SAP Hybris is a business unit of SAP, providing omnichannel customer engagement and commerce solutions. Marketing Objectives Success Metrics Generate qualified leads within key markets in EMEA Primary KPIs include Click-through Rate, Conversion Rate and Cost per Inquiry LinkedIn solutions: • Sponsored Content • Lead Gen Forms for Sponsored Content
  • 33. CASE STUDY 3xincrease in CVR after incorporating Lead Gen Forms in Sponsored Content campaigns decrease in cost per inquiry, compared to campaigns driving users to Hybris.com 58% 33 61% higher CTR than network benchmarks for Tech advertisers in EMEA
  • 34. TIPS 34 Localize your content and creative to improve engagement 86% of the localized advertising campaigns outperformed the English campaigns in both click-throughs and conversions Localization is more than just language translation. It’s about customizing your message based on regional and cultural norms. Use Lead Gen Forms to increase conversion rates Lead Gen Forms can get up to 3x better conversion rates than Sponsored Content. If your website or landing pages aren’t optimized for conversion, consider using Lead Gen Forms to capture conversions within the LinkedIn ecosystem. Test multiple ad variations to optimize performance If it can be tested, it can be improved. A/B testing is extremely important to maximizing your efforts and learning what formats, images or messages resonate best with the people who matter to your business.
  • 35. Vistage ⎮ 3Q Digital Molly Parker Paid Social Account Manager, 3Q Digital
  • 36. VISTAGE CASE STUDY 36 Company Vistage Worldwide, Inc. is a organization that facilitates private advisory boards for • CEOs • Senior Executives • Business Owners Marketing Objectives Success Metrics Increase volume of qualified leads while maintaining CPL targets. Cost Per Qualified Lead LinkedIn solutions: • Text Ads • Sponsored Content – Lead Gen Forms • Sponsored InMail • Matched Audiences • Conversion Tracking • Lookalike Targeting
  • 37. VISTAGE TEXT ADS CASE STUDY decrease in cost per qualified lead compared to other ad products with same targeting 24% increase in qualified lead CVR compared to other ad products 51% 37
  • 38. VISTAGE SPONSORED CONTENT LEAD GEN FORMS CASE STUDY increase in CTR in the duration of the campaign with same targeting and ads 52% improvement in CPL compared to standard Sponsored Content campaigns 47% 38
  • 39. VISTAGE TIPS Ask for relevant form fields only on lead gen forms 39 Design your landing pages for mobile 80% of engagement with Sponsored Content happens on mobile. Ensure your landing pages are mobile-optimized so you capture as many leads as possible on your site. Run multiple ad products Lead Gen Forms drove 2x better conversion rates than Sponsored Content due to asking only the most important questions needed to qualify a lead. By running multiple ad types we saw over a 2x increase in lead volume Running across multiple ad types allows you to reach more people and increase volume.
  • 40. 40 PUTTING IT ALL TOGETHER A step-by-step path to demand gen on LinkedIn
  • 41. TARGET CONVERT MEASURE 1 2 3 4 5 6 Target your ideal customer persona with accurate, profile-based demographic targeting. Target people likely to convert with Matched Audiences to engage people who’ve shown affinity for your brand; for example, website visitors. Publish content relevant to the professional mindset on mobile and desktop by leveraging Sponsored Content, Sponsored InMail, and Text Ads. Seamlessly collect leads using forms pre-filled with quality LinkedIn profile data: On your website with LinkedIn AutoFill, or directly in the LinkedIn app with Lead Gen Forms. Measure lead quality, return on ad spend, conversion rates, new site visitors acquired, and more using built- in campaign lead reporting and conversion tracking. Use campaign and website analytics to optimize your results for even greater impact Iterate and Improve 41
  • 42. 1 2 3 4 5 Set up your insights tag Set up conversion tracking 42 Ensure you have content for the full funnel Test your landing pages on MobileTest.me Try out a Lead Gen Form campaign What can I do today?
  • 44. Landing page: Ensure mobile-friendliness Form fields encouraged2-4 Average clicks driven by mobile70% Above the fold 100% TIP 44 Not sure? Test on 3rd party MobileTest.me to view rendering across devices