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Innovations In Pro Se: Live Help Pro Se Tools

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Legal Services National Technology Assistance Project (LSNTAP)
Legal Services National Technology Assistance Project (LSNTAP)

Liz Keith describes how Live Help is being used to help self represented litigants is being used in Montana, Texas, California, Arkansas, and other states. It coves some statistics and data gathered to date.

Technologie
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LiveHelp
The LiveHelp Concept ,[object Object],[object Object],[object Object],[object Object]
Where is LiveHelp being used? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
 
 
 
Sample transcript
LiveHelp significantly increases both the extent to which visitors are able to find the information and the speed with which they are able to do so. Time Using Site: More and Less than 15 Minutes for Web Alone and Web With Chat 48% 52% 77% 23% 0% 20% 40% 60% 80% 100% Less than 15 mins Over 15 mins Web Only (62) Web and Chat (39)
LiveHelp seems to increase users’ understanding of their legal problems and what needs to be done to solve them.
LiveHelp replication potential ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Innovations In Pro Se: Live Help Pro Se Tools

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  • 10. LiveHelp significantly increases both the extent to which visitors are able to find the information and the speed with which they are able to do so. Time Using Site: More and Less than 15 Minutes for Web Alone and Web With Chat 48% 52% 77% 23% 0% 20% 40% 60% 80% 100% Less than 15 mins Over 15 mins Web Only (62) Web and Chat (39)
  • 11. LiveHelp seems to increase users’ understanding of their legal problems and what needs to be done to solve them.
  • 12.