Using Multimedia Content toImprove Web-Based Deliveryof Legal Services

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Legal Services National Technology Assistance Project (LSNTAP)

Presenters: Gene Donney, NTAP, Liz Keith, Pro Bono Net

Technologie

Using Multimedia Content to Improve Web-Based Delivery of Legal Services Friday, November 21 st 2008 NLADA Annual Conference

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Why Multimedia Content? A brief look at current statistical trends of online activity amongst various client populations

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Who is online? All Whites (76%) All Blacks (56%) English-Speaking Hispanics (79%) 18-29 Years Old (92%) 30-49 Years Old (85%) 50-64 Years Old (72%) 65+ Years Old (37%) No High School Degree (38%) College Graduates (93%) <$30K Income (61%) >$75K Income (93%) Men (76%) Women (74%) *Source: Pew Internet & American Life Survey, December 2007. http:// www.pewinternet.org ** This statistic comes from the Pew Internet Project’s Latinos Online data, collected June-October, 2006. High School Graduates (67%) Urban (77%) Rural (64%) Suburban (77%) Spanish-Dominant Hispanics (32%)**

Broadband Adoption Source: Pew, “Home Broadband Adoption 2008,” July 2008 http://www.pewinternet.org/pdfs/PIP_Broadband_2008.pdf

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Broadband Availability Source: NTIA, Networked Nation: Broadband In America 2007, http://www.ntia.doc.gov/reports/2008/NetworkedNationBroadbandinAmerica2007.pdf

Who has broadband? Whites (55%) Blacks (38%) English-Speaking Hispanics (57%) 18-29 Years Old (74%) 30-49 Years Old (62%) 50-64 Years Old (49%) 65+ Years Old (20%) No High School Degree (22%) College Graduates (74%) <$30K Income (40%) >$75K Income (77%) Men (58%) Women (50%) High School Graduates (43%) Urban (60%) Suburban (56%) Rural (42%) *Source: Pew Internet & American Life Survey, December 2007. http:// www.pewinternet.org

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Staff and pro bono attorney training - podcasts

Staff and pro bono attorney training - webinars

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Using Multimedia Content toImprove Web-Based Deliveryof Legal Services

1. Using Multimedia Content to Improve Web-Based Delivery of Legal Services Friday, November 21 st 2008 NLADA Annual Conference

4. Why Multimedia Content? A brief look at current statistical trends of online activity amongst various client populations

6. Who is online? All Whites (76%) All Blacks (56%) English-Speaking Hispanics (79%) 18-29 Years Old (92%) 30-49 Years Old (85%) 50-64 Years Old (72%) 65+ Years Old (37%) No High School Degree (38%) College Graduates (93%) <$30K Income (61%) >$75K Income (93%) Men (76%) Women (74%) *Source: Pew Internet & American Life Survey, December 2007. http:// www.pewinternet.org ** This statistic comes from the Pew Internet Project’s Latinos Online data, collected June-October, 2006. High School Graduates (67%) Urban (77%) Rural (64%) Suburban (77%) Spanish-Dominant Hispanics (32%)**

7. Broadband Adoption Source: Pew, “Home Broadband Adoption 2008,” July 2008 http://www.pewinternet.org/pdfs/PIP_Broadband_2008.pdf

9. Broadband Availability Source: NTIA, Networked Nation: Broadband In America 2007, http://www.ntia.doc.gov/reports/2008/NetworkedNationBroadbandinAmerica2007.pdf

10. Who has broadband? Whites (55%) Blacks (38%) English-Speaking Hispanics (57%) 18-29 Years Old (74%) 30-49 Years Old (62%) 50-64 Years Old (49%) 65+ Years Old (20%) No High School Degree (22%) College Graduates (74%) <$30K Income (40%) >$75K Income (77%) Men (58%) Women (50%) High School Graduates (43%) Urban (60%) Suburban (56%) Rural (42%) *Source: Pew Internet & American Life Survey, December 2007. http:// www.pewinternet.org

11. Multimedia

12. Current Program Examples

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14. Arkansas Legal Tube

15. Illinois Legal Aid Online

16. Northwestern Legal Services (PA)

17. Northwestern Legal Services (PA)

18. Staff and pro bono attorney training - podcasts

19. Staff and pro bono attorney training - webinars

20. State Bar of Texas

21. State Bar of Texas

22. Illinois Legal Aid Online

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26. Uploading Your Video

27. Embedding Your Video

28. Other Hosting Services Max Size Max Length Resolution Stereo? BlipTV 1 GB ? – over 10 ? ? OurMedia Unlimited ? – over 10 ? ? Vimeo 500 MB ? – over 10 1280 X 720 Yes YouTube 1 GB 10 min 480 X 360 N0

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