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1. FIVE KEY DECISIONS MADE BY
CHIEF OPERATIONS OFFICER
Leadership is about making others better as a result of your presence
and making sure that the impact lasts in your absence
-Sheryl Sandberg
COO Facebook
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2. Overview
Introduction
What defines the COO?
List of topics on which decisions are made
Explanation the topic
Conclusion
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3. Introduction
Quality and speedy decisions elevate the productivity of an
organization. COOs must not only make good judgments themselves,
but also grow the decision-making abilities of his or her team, facilitate
decisions that support the corporate strategy, and build buy-in for
final decisions.
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4. What defines the COO?
Unlike other C-Suite positions, which tend to be defined according to commonly designated
responsibilities across most companies, the COO job tends to be defined in relation to the specific
CEO with whom he/she works.
Image : growthbusiness.co.uk/the-evolution-of-the-coo-2510311/Source
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5. Issues on which COO recites the decision
Identify key issues
Strive for alignment
Find and invest in your best talent
Lead corporate planning efforts
Improve everything that’s attended
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6. Identify key issues
Every organization has areas for improvement. Identify which tasks require your
involvement and delegate the rest. Be transparent and open, solicit feedback, and
have an open-door policy. Once the issues are understood a yearly plan can be
structured accordingly.
Strive for Alignment
It is no plain sail to align behaviours, organizational design, compensation, and
goals across a firm. Also, alignment of department goals with organizational goals
ensures the company is moving in the right direction and helps you hold people
accountable and reward achievements.
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7. Find and invest in best talent
COOs are only as effective as the people they lead. Provide resources to best talent
in your organization to maximize their impact and ensure they are heard. With a
solid talent base, you can focus on training them and providing them with
opportunities to lead.
Lead corporate planning efforts
Involvement in the development of the strategic plan, budget plan, operating
plan and project plans gives you the ability to channel resources to the most
important efforts. The operating plan unifies all departments and should include
an IT budget to improve efficiency.
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8. Improve everything that’s attended
Feedback loops for each process help your organization continuously improve.
Monitor key metrics to understand if goals have been met and improvements are
effective.
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9. Conclusion
A good COO should fill in leadership gaps, fix big issues, and execute core
strategy in concert with senior leadership. Businesses should not
underestimate the value of efficient COO. Not only are good COOs
instrumental in turning strategy into operational and financial success, the
COO role is the most common stepping stone by far to the CEO seat.
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Source List: COO email addresses list
Information Sources: entrepreneur.com/article/235466
entrepreneur.com/article/232762
www8.gsb.columbia.edu/articles/columbia-business/5-key-concepts-every-chief-operating-officer