1. LAMEISHA BOLDEN
3485 Promenade Place, #308, Waldorf, MD 20603 | 540-222-2337 | Meisha.Sharp@gmail.com
OBJECTIVE: To obtain a position that creates a successful pathway to using my skills and experience to further my
operational opportunities.
EXPERIENCE:
Liberty Mutual Insurance, Washington, DC May 2014 – Present
Customer Service Specialist
 Provides timely and accurate guidance and service to policy holders for a variety of Personal Lines products,
plans and programs.
 Solve problems in billing and other policy holder features outlined in the system. All range from moderate to
complex issues.
 Assumes responsibilities for decisions, tasks and actions which could have a significant impact on other
activities.
 Identifies and analyzes customer needs to ensure high customer satisfaction, growth and retention of business.
Liberty Mutual Insurance, Crofton, MD February 2012 – May 2014
Branch Administrative Assistant
 Obtained 2013 Administrative Assistant of the Year Award
 Dedicated, professional, organized and friendly independent assistant.
 Arranges travel needs for management, including flights, hotel, car and other activities depending on the
business trip itinerary.
 Works closely with management to identify continuous improvement and later implement changes within the
branch.
 Creates and prepares written correspondence that reflects managers’ thoughts and suggestions.
 Coordinates, prepares and facilitates meetings in managers’ absence and presence.
 Acts as point of contact when management is unavailable or absent, including but, not limited to faxes, emails,
conference calls and meetings with executive management.
 Prioritizes work to ensure that all tasks, activities and responsibilities are completed in the most precise and
accurate manner within established time frames.

2.  Coordinates and creates calendar meetings and activities on a daily basis for management.
 Coordinates and provides prompt, efficient and effective administrative support to management on various
activities, including but, not limited to compiling reports with insurance data for management briefings and
providing financial information.
 Assists management in budget decisions, keeps track and reports any changes in data.
 Maintains excellent organizational skills and experience that is noticed by peers, management and corporate
executive management.
 Provide exceptional, responsive and professional customer service to customers over the phone or face to face
to ensure customer satisfaction.
 Leads and oversees all service functions, including but, not limited to leads, referrals, call/hold time and
outbound calling.
 Prepares and utilizes employee timesheets for accuracy and proper payment.
 Ensure and prepare all supply orders for the branch to maintain adequate stocking of inventory.
 Completes all new hire requests, set up, paperwork (I-9 Forms) and any issues that may arise.
 Effectively utilize all systems and software applications to analyze and prepare accurate and routine metric
reports for management.
 Maintain and keep track of all expenses incurred from the company credit card.
 Maintain working knowledge of sales rep and service rep metric data to provide management with ongoing
support for brainstorming and creation of new branch operations.
 Attend onsite affinity marketing events with sales reps when needed to support and help market the company.
 Process customer applications for various products, plans and programs in Personal Lines insurance.
Convergent Revenue Cycle Management, Inc., Gainesville, VA January 2007 – February 2012
Client Services Representative
 Facilitating the compilation, reproduction and distribution of supervisors’ incoming and outgoing email.
 Daily contact by phone and email with clients on various account issues to resolve patient payment problems.
 Participates, organizes and trains new staff using self-created guides.
 Prepare written correspondence, invoice and administrative reports for supervisor, executive directors and
various hospital clients around the country.
 Providing administrative staff support such as generating, reviewing, and editing reports and payments;
collecting data; dissemination of written material; and managing paper and electronic record systems.

3.  Act as liaison to supervisor regarding medical email correspondence and staff.
 Examining patient cost reports for accuracy on expenditures.
 Ensure steady workflow during month end close of business.
 Act as point of contact, manage and oversee team workload and assignments when supervisor is out of the
office or away on business.
 Assisting with the development and coordination of responses to administrative, technical, and programmatic
requests, often dealing with complex, time-sensitive and confidential matters.
 Maintaining and producing special and recurring management reports on a daily basis.
 Monitor account information verify accuracy and sent back when corrections are needed.
FACS Operator I
 Maintain database (FACS) system healthcare contact records and uploads.
 Maintain database system to handle coverage for insured patients, incorrect billing issues, unjustly delayed
claims, identify underpayments and securing accurate reimbursement.
 Participates in uploads regarding new business, payments and other files in database.
 Organize and run reports in the database and transfer patient records to clients.
 Retrieving and transferring information to the correct accounts in the data base.
 Oversee payment transactions for accuracy and handle payment corrections as needed.
 Handle troubleshooting problems with downloads and other additional functions related to the database.
Virtual Private Network (VPN) Tech
 Maintain Cisco VPN client secure database, which includes business partners and customers.
 Transport information through a virtual tunnel for other mobile users.
 Monitor various hospital accounts to secure expenditures.
 Create reports based on patient information, such as patient demographics, insurance, payment history and
patient notes.
 Organize patient confidential information for the attorney’s to review and relay back to patients.
 Participates in training new staff on various internet database and patient accounts.
 Maintain administrative duties, such as filing and data archiving.

4. Sound Communications, Inc., Manassas, VA February 2006- January 2007
Administrative Assistant
 Maintain clerical and administrative duties, such as filing and customer service issues.
 Analyze cell phone and pager contracts, notes and invoices for accuracy.
 Prepare contracts and invoices to input customer information into customer database.
 Handle phone inquiries to ensure customer satisfaction.
AWARDS:
2013 Administrative Assistant of the Year at Liberty Mutual Insurance
SKILLS:
Software: Microsoft Word, Excel, Access, Power Point and Outlook. Cisco VPN Client, Citrix Metaframe, Win2PDF,
Meditech, FACS (collection system), AS 400 system and FileZilla.
EDUCATION:
Fauquier High School, Warrenton, VA 2002-2006
Received Advanced Diploma with Computer and Technical Seal
EXTRACURRICULAR ACTIVITIES:
Delta Epsilon Chi Association (DECA): Studying marketing in business, finance, sales and services.