3. "Emotional intelligence (EQ) is the ability to
identify, use, understand, and manage emotions
in positive ways to relieve stress, communicate
effectively, empathize with others, overcome
challenges, and defuse conflict."
- Mayer & Salovey, 1997
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EMOTIONAL INTELLIGENCE
4. IQ AND EQ
Intelligence Quotient (IQ)
is a value that indicates a
person's ability to learn,
understand, and apply
information and skills in a
meaningful way.
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5. IQ AND EQ
Emotional Quotient (EQ)
is a measure of a person's
ability to perceive,
control, evaluate, and
express emotions.
The most important
component of the EQ is
empathy.
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6. IQ understanding INFORMATION
EQ understanding EMOTION
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IQ AND EQ
8. WHAT’S MORE IMPORTANT?
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“People would rather do
business with a person they
like and trust rather than
someone they don’t, even if
the likeable person is offering
a lower quality product or
service at a higher price”
Nobel Prize Daniel
Kahneman
9. WHAT’S IMPORTANT FOR
RECRUITERS?
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•71 % value EI more than IQ
•59 % would not hire
someone who has a high IQ
but low EI
•75% of the time , the high
EI candidate will beat out
the high IQ candidate for a
promotion
Career Builder Statistics
10. WHY PEOPLE FOLLOW THEM?
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“Emotional expressiveness and the ability to
emotionally inspire are key components of
charismatic and transformational leadership”
(Bass & Riggio, 2006; Riggio & Riggio, 2008)