Let's Talk about Tough Topics
•Télécharger en tant que PPTX, PDF•
0 j'aime•57 vues
ProVision Coaching's Family Business Advisor reveals 10 tips for talking about tough conversations. Get better results with a skilled communications team. Useful for performance review conversations, staff meetings, family meetings, supplier reviews, and customer engagement. Improve accountability by helping individuals have tough conversations without chaos!
Recommandé
Recommandé
Contenu connexe
Similaire à Let's Talk about Tough Topics
Similaire à Let's Talk about Tough Topics (20)
Dernier
Dernier (20)
Let's Talk about Tough Topics
- 1. 10 Tips for Talking about Tough Topics
- 2. Our lives begin to end the day we become silent about the things that matter. Dr. Martin Luther King
- 3. What makes a conversation tough?
- 4. What’s the ROI on building communication skills? •Respond 5X faster in a financial downturn and are smarter about it •Are 2/3 more likely to avoid injury or death due to unsafe conditions •Save over $1500 and an eight-hour workday for every crucial conversation employees hold rather than avoid •Substantially increase trust and reduce transaction costs in virtual work teams •Influence change in colleagues who are bullying, conniving, dishonest, or incompetent.
- 6. Project: Change • You can’t change anyone else. • Change is inevitable, but growth is optional. • Change is easier if you allow time and space. Don’t rush important changes. 1
- 8. 3
- 9. 4 • Holding a grudge is like letting someone live rent free in your head • Holding a grudge is like drinking poison and waiting for the other person to die. • The heaviest thing to carry is a grudge • Life is too short to hold a grudge. Slash some tires and call it even!
- 10. 5
- 11. 6
- 12. 7
- 13. 8
- 14. 9
- 15. 10
- 16. Communication Assessments • Myers Briggs • DISC • Various online free assessments
- 17. A Good Referral • “I can’t figure out how to get through to….” • “I’m so frustrated trying to get ______ to understand ______.” • “Our business & personal relationships are suffering because we can’t seem to talk through tough topics about the business, transition and succession.” • “There’s a lot of silence because we avoid talking about tough topics.” • “I need to have a difficult conversation with ______. I don’t know where to start.” • “I’m trying to make things better with ____, but seem to make it worse by talking about it.” • “I dread the upcoming performance reviews because I have a hard time giving construction feedback.” • “I need to talk to ______, but we can’t seem to get on the same page.”
- 18. Communication Services • DISC – individual and comparison reports and debrief. • Business succession/exit planning • Business transition support • Change management communication support • Family business – family meetings • Team building workshops • ColourSpectrums workshops • Employee performance management • Effective staff meetings • Email etiquette & best practices • Giving presentations & chairing meetings • Employee & stakeholder engagement • Customer 360s / Leadership 360s/ Supplier 360s
- 19. Questions
- 20. Laura Bechard, MBA MEd, CPA Laura@provisioncoaching.ca 403.650.6519 https://www.provisioncoaching.ca
Notes de l'éditeur
- The Stakes are High Emotional topic Opposing opinions How do we typically handle them? Avoid them. Face them and handle them poorly / face them and handle them well
- Seek to Understand
- Listen Deeply
- Start Fresh; No baggage, no grudges Meet regularly Be positive Don’t prejudge other people’s motives, goals or dreams
- Really Listen Active listening Build understanding through active listening Stay alert for the fundamental attribution error! Ask about motives, rather than assuming negative ones. Be curious, interested and complimentary
- Ponder and perk not prod. Give yourself time and space to reflect and think. Consider the other’s perspective. Consider a follow up meeting Ask “is there anything else?
- Nurture Trust Intentionally build credibility, trust and rapport Walk your talk: be accountable Support a culture of fairness, respect and commitment
- 8. Respect boundaries Clear roles…what hat are you wearing? Boss? Family? Sibling? Spouse/Partner? Guidelines for performance, jobs. Be clear about expectations Confidentiality Cut gossip
- 9. We all end up in a box. Death will happen, come to terms with life, plan for it! Face the aging process…sustain emotional & physical health Reconsider your future
- 10. Extend the olive branch. Create the legacy of open communication and relationship Forgiveness to be able to move forward Pass on authority and learn to let go.