LavaCon

1. Taking Your Content With You
From Knowledge Base
to Mobile App
Joe Girling
Congility
Eric Kuhnen
Astoria Software
LavaCon
Baile Átha Cliath

2. Confidential 2

5. Confidential 5

6. Confidential 6

7. Confidential 7

8. Taking Content Offline

9. Dynamic Content
Confidential 9

10. Connected Content
Confidential 10

11. Mobile Content
Confidential 11

12. Native Mobile App
• Best option for off-line content
consumption
• Best option for accessing device features
(camera, GPS, microphone, etc.)
• Best option for low-latency user
experience (faster content rendering,
faster responsiveness to user input)
• Sophisticated development and
distribution tools reduce cost

13. Case Study

16. Key Point: Reduce new version costs - ensure the UI is taxonomy driven

19. Key Point: Consider how you want to provide content updates

23. Key Point: Usability - follow the mobile content concept

26. Key Point: Ensure your developer has a framework for content delivery apps

27. Siemens Train Driver Mobile App
Case Study

30. Summary of Key Points
– Reduce new version costs - ensure the UI is taxonomy driven
– Usability - follow the connected content concept
– Consider how you want to provide content updates - dynamic
publishing
– Ensure your developer has a framework for content delivery apps
• NOTE: To enhance device OS coverage, use standard app development tools that
compile to native OS

31. Summary of Key Points
– Reduce new version costs - ensure the UI is taxonomy driven
– Usability - follow the connected content concept
– Consider how you want to provide content updates - dynamic
publishing
– Ensure your developer has a framework for content delivery apps
• NOTE: To enhance device OS coverage, use standard app development tools that
compile to native OS

32. Summary of Key Points
– Reduce new version costs - ensure the UI is taxonomy driven
– Usability - follow the connected content concept
– Consider how you want to provide content updates - dynamic
publishing
– Ensure your developer has a framework for content delivery apps
• NOTE: To enhance device OS coverage, use standard app development tools that
compile to native OS

33. Summary of Key Points
– Reduce new version costs - ensure the UI is taxonomy driven
– Usability - follow the connected content concept
– Consider how you want to provide content updates - dynamic
publishing
– Ensure your developer has a framework for content delivery apps
• NOTE: To enhance device OS coverage, use standard app development tools that
compile to native OS

34. Mobile Content and the CCMS
– Top Topics and Analytics
• What are the search terms?
• Which results are selected?
• What items are highlighted? Annotated?
• What items are never touched?
– Search terms  selected results
• New Taxonomy?
– Highlights and annotations
• New topics? Better-written topics?
– Usage
• Dead topics?

35. Mobile Content and the CCMS
– Top Topics and Analytics
• What are the search terms?
• Which results are selected?
• What items are highlighted? Annotated?
• What items are never touched?
– Search terms  selected results
• New Taxonomy?
– Highlights and annotations
• New topics? Better-written topics?
– Usage
• Dead topics?

36. Mobile Content and the CCMS
– Top Topics and Analytics
• What are the search terms?
• Which results are selected?
• What items are highlighted? Annotated?
• What items are never touched?
– Search terms  selected results
• New Taxonomy?
– Highlights and annotations
• New topics? Better-written topics?
– Usage
• Dead topics?

37. Mobile Content and the CCMS
– Top Topics and Analytics
• What are the search terms?
• Which results are selected?
• What items are highlighted? Annotated?
• What items are never touched?
– Search terms  selected results
• New Taxonomy?
– Highlights and annotations
• New topics? Better-written topics?
– Usage
• Dead topics?

38. Thank-you!
Questions?
Eric Kuhnen – ekuhnen@astoriasoftware.com
Joe Girling – joe.girling@congility.com