LE THI MONG DIEP- CURRICULUM VITAE

CURRICULUMVITAE
PERSONAL DETAILS
Name : LE THI MONG DIEP
Physical Address : 1A, No.7, Linh Dong Ward, Thu Duc District, HCM City
Contact Details : 0937780121
E-Mail Address : lemongdiep87@gmail.com
Gender : Female
Marital status : Married
Date of Birth : 12.Nov.1987
CAREER OBJECTIVE
• To strengthen my skills and deepen my knowledge by working in a professional organization
and challenging environment
• To become an expert in Quality & Business Performance Management. Not only on Quality
but also on Operation & Management fields.
EDUCATIONAL QUALIFICATIONS
Bachelor of science:
• Bachelor of Analytical Chemistry - HCM University of Industry (2006-2009)
• Bachelor Degree of Analytical Chemistry in Chemical Engineering - HCM University of
Industry (2009-2011)
Certificate:
• Certified Level C in English.
• Certified of Internal Auditor ISO 9001:2008
• Certified Communication skills, Management skills, Time management, Problem sloving skills
of University of Finance and Marketing.
• Certified MQS & 19KEs Training Course of Procter & Gamble Company.
• Certified Industrial safety - Hygiene & 6S of KMI Consultancy Company.
• Certified “ Thinking Out of The Box Course” at Corporate Training Solutions Vietnam.

• Certified of Internal Auditor ISO 9001:2015
WORK EXPERIENCES
CCL LABEL VIETNAM CO., LTD
May 2015 - present: Assistant QC Manager
Quality control
• Set up KPI program for QC department to guide team carry out as KPI. Follow QA objectives
and target to achieve company objectives.
• Knowledgeable about printing (offset, flexo, screen, gravure, hot stamp and cold stamp) and
about material printed such as PE Trans, PE White, PP, Paper, PP silver and BOPP.
• To control quality process (printing process, slitting process, rework process, packing process,
quality control). To solve the problems in the printing quality label at every process.
• Be responsible for monitoring the quality of re-packers to ensure that the daily operation
complied fully with customer requirements.
• Work with CS team, prodution team make sure delivery on time, and team QA improve quality.
• To build specification of product meets with customer requirement.
• Supervise new product regulatory compliance.
• To train staff about product specification, slitting machine, rework machine and control quality.
Periodical training and qualification for staff about printing quality based on defect sample
customer complain.
• To decide release or reject non-conformance product in shift. Approval result of testing staff
for special case. Investigate defective product in shift and work with production team make
sure good product.
• Communicate all process which is customer complaint. To ensure that prevention of issue
during process and build up quality of stable.
• Training skill detect defect, preventive and treatment defect to reduce wastage & reduce
customer complaint in process.
• Review SOP and tracking of improvement status of quality in process.
• Handle program manage QC data. To ensure that all of data have been controlled and
traceability system.
• Monitoring & control quality of product label and material in production.
• Control and arrange scheduling of maintenance & calibration all equipments in QC department.
• Set meeting with management team improve quality in factory.
• Reports performance daily, weekly, monthly, quarter and yearly in accordance with PSQ
guidelines and system.
• Use quality tools and self-improve program continute improve quality company.
Complaint coordinator:
• Handle complaint from customer service, customer and internal rejected.
• Analysis root cause and corrective action for improvement quality of customer and quality
issue of team.
• Make sure the customer complaint is solved on time.
• Consult supplier on problem solving, corrective actions for defect product.
• Work with exporting countries (for imported products) and suppliers to fix the minor issues.
Safety Coordinator:
• In charge of safety task in QC department such as training GMP & 5s compliance.
• Ensuring safety and hygiene in the production line

• Periodical do hygiene & safety audit status of staff, report to management board & consult
corrective actions.
• Training for employee on hygiene, safety & factory regulatory.
• Conduct GMP inspections periodically in site to ensure consistent compliance. Coordinate with
related department to have solutions quickly.
General administration:
• Budget control for QC lab.
• Conduct, set up training program and register external training for subordinates and related
persons.
• Implement cost control policy, Quality loss reduction policy, Control Quality Cost.
Document controller (DC):
• Control document of QC& factory, assure document system up to date, assessable &
compliance with ISO 9001: 2015, 5s & GMP requirement.
• Responsibility of audit on QC dept. To pass all audit from customer, internal audit ISO.
Jun 2013 - May 2015: QA/QC Supervisor
Quality Assurance / Control
• Set up KPI program for QA department to guide team carry out as KPI.
• To control quality all process (incoming material, printing process, slitting process, rework
process, packing process, quality control and quality assurance process).
• Identify and solve the problems in the printing quality label (offset, flexo, screen, gravure,
hotstamp and coldstamp).
• Work with Factory and Vendors materials team to assist the Materials team in establishing a
system that ensures timely delivery of quality materials and support solve material issue.
• Work with Development, Materials, Production departments and Factories to prevent potential
quality problems and to ensure the product is meeting customer standards.
• Build the plans and implement the projects in the company. To make sure all the informations
required by customer pass to process and production team understands smoothly. Track status
of quality product for new project.
• Develop specification 1st
to mass production .To ensure specification of product meet with
customer requirement.
• To train QA/QC staff and the persons concerned about technical specification of P&G and
Unilever system.
• Responsibility to solve the problems related to P&G/Unilever system.
• Periodical training and qualification for QA/QC staff and operator about printing quality. To
heighten staff awareness of quality and improvement quality of company.
• To arrange planning for checking. Release non-conformance product in shift. Approval result
of testing QC/QA for special case. Investigate defective product and work with production
make production smoothly.
• Handle program manage QA/QC data. To ensure that all of data have been controlled and
traceability system has to accurate and on time.
• Report quality issue on shift report to PSQ manager does not follow up system by man.
Analysis root cause and corrective action for improvement quality (weekly and monthly).
• Control and arrange scheduling of maintenance & calibration all equipment in QA dept
( calipers, scales, thickness gauge, machine barcode 1D and 2D, optical brightness, lightbooth,
rub test, spectroeye,...).
• Carry out uniform and labor safety of the company. Use tools of testing follow method for
prevention accident. To ensure area of work is clean, tidy.

• Use quality tools and self-improve program continute improve quality company.
• Handle QA department during PSQ Manager out of office. To ensure that without any mistake.
Complaint coordinator:
• Handle customer complaint. Share quality information include customer complaint, internal
rejected, improvement of quality issue to operator to ameliorate quality system.
• Analysis root cause and corrective action for improvement quality to customer.
• Make sure the customer complaint is solved on time.
• Communicate QC/QA process and leader machine which is customer complaint. To ensure that
prevention of issue during process. All of jobs pass to machine do not stop and quality of
stable.
• Guide leader machine and operator follow system as SOP. Cooperate, team work help leader
machine, operator improves quality of product such as training skill detect defect, prevent
defect and treatment defect to reduce wastage & reduce customer complaint in process.
• Handle complaint supplier all of raw material is nonconformance.
• Handle audit supplier periodically. In order to evaluate performance the quality system of
supplier meets with customer's requirement.
General administration:
• Budget control for QA/QC lab.
• Conduct, set up training program and register external training for subordinates and related
persons.
• Implement cost control policy, quality loss reduction policy, control quality cost.
Safety Coordinator:
• In charge of safety task in the company.
• Ensuring safety and hygiene in the production line
• Training for employee on hygiene, safety & factory regulatory.
• Conduct GMP inspections periodically in site to ensure consistent compliance. Coordinate with
related department to have solutions quickly and report to management board & consult
corrective actions.
Document controller (DC):
• Write and review QA's document for ISO 9001, GMP, 5s and 19KEs of P&G system as
periodical.
• Control document of factory, assure document system up to date, assessable & compliance with
ISO 9001, ISO 14001 requirement.
• Monitor the error handling in accordance with the NCR.
• Monitor compliance activities: workshops sanitation, hygiene equipment, personal hygiene.
• Initiate improvements of the quality system, including developing processes and procedures
and efficient monitoring methods. Ensure all documents and records updated on time.
• Conduct training of internal rules and principles of quality system for staffs when necessary.
• Coordinate with relevant departments for audits.
• Support in collecting, analyzing data based on Quality standards for operational reports of
QA/QC department.
• Responsibility of audit on QA/QC dept. To pass all audit from customer, internal audit ISO.
• Handle customer audit. Review checklist and set plan internal audit before customer audit.
• Internal audit process make sure that all employees perform as SOP.
June 2010 - Jun 2013: QA/QC Leader

• Monitoring & responsibility for quality of label product.
• Make plan quality of product.
• Solve quality issue and help operator find root cause and preventive action non-conformance
product
• Investigate defective product and work with Production make production smoothly. Investigate
returned good, re-treatment returned good.
• Supervise following quality system of leader machine, operator & QC staff.
• Control color matching customer's requirement.
• Responsibility to improve quality issue on process. Improve quality system meet quality
customer requirement. Tracking and check product's information new product and new project.
Check information of production before pass to production. Do not delay planning, do not stop
machine.
• Calibrate equipment in the lab.
• Write and update SOP improvement status of quality in process.
• Communicate quality requirement/ Quality issue from customer to QC staff & Operator. To
ensure that do not mistake during product customer complaint and prevention of issue during
process.
• Guide leader machine and operator follow system quality.
• To ensure specification of product meet with customer requirement. Ensure that QC's data has
to security and complete. Responsibility for manage data testing and record of testing.
• To train the staffs in the dept.
• Quality issue & quality system report daily & weekly.
CENTER FOR TECHNOLOGY AND ENVIRONMENTAL MANAGENMENT
Jan 2010 - Jun 2010: Laboratory Staff
• Analysis water samples, soil, sludge samples and air samples received from customer.
• Determine the appropriate test method for each type of sample.
• Determination of heavy metals in water samples, soil, sludge samples and air samples.
• To evaluating the test results.
• To make report the results of analysis send to QA supervisor review.
• Calibration for the measurement equipment.
• Provide a certificate of inspection the results to the client.
• Consulting customer the methods treat sample defective.
• To ensure safety in the laboratory.
• Find new methods saving cost and saving times in process treatment sample defective.
BUREAU VERITAS VIETNAM CO., LTD
August 2009 - Jan 2010: QA Staff
• Analysis agricultural products at the lab dept.
• Develop, write and check the methods of sample testing
• Control and assurance the agricultural products quality before export.
• Write work instruction and procedure documents.
• Supervise, control safety activities and equipment in department.
• Calibration for the measurement equipment.
• Find out the root causes, corrective methods and prevent the not good products that are claimed
by customers.
• Build and implement the plans from QA manager.
• Make daily report to QA manager.

TRAINING COURSE
Dates Training attended Training Course Name of Institution
Sept 2010 The printing technology training CCL Label Canada Group
Oct 2010 Take part in the GMP, MPMS/IPMS P&G VN
Jul-Aug. 2012 Skills development University of Finance and Marketing
May 2013 Material quality system & 19KEs P&G VN
Jul 2013 eCOA P&G VN
Aug 2014 The program audit" SQA & RS" Unilever VN
Jun 2015 Thinking Out of The Box Course Corporate Training Solutions Vietnam
Aug 2015 Why-why-why analysis, CAR/PAR P&G VN
Feb 2016 ISO 9001:2015 CCL Label VietNam
SKILLS
* Computer: Microsoft - office (word, Excel), PowerPoint, Internet, Navision and P&G system...
* Language: speaking and writing English.
* Navision system
* Manage staffs, building the team, working in team, working independently.
* Work hard and under multi-tasking and high pressure environment.
* Perform statistical analysis of data.
REFERENCES
Nguyen Van Tuan - PSQ Manager - CCL Label Vietnam Co., Ltd
Phone: 0919008427
Bui Nhu Phuong - QA Supervisor - Center for Technology and Environmental Management
Phone: 083.8122196
Nguyen Tuyet Nga - Manager ITD - Bureau Veritas Vietnam Co., Ltd
Phone: 0918204262

LE THI MONG DIEP- CURRICULUM VITAE

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