6 3 other system design tools

courseSystem Design forSustainability
Subject6.Methods and tools for SDS

learningresource 6.3
(Other) system design tools

Emanuela Delfino
politecnico di milano. DESIGN dept. . DIS . Schoolof design . Italy

Learning Network on Sustainability

EmanuelaDelfino
Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy

CONTENTS
1. (STAKEHOLDER) SYSTEM MAP
2. INTERACTION TABLE and STORY-BOARD
3. SATISFACTION OFFERING DIAGRAM

EmanuelaDelfino

DESCRIPTION OF SDS TOOLS
. aims and description
. how to use
. integration in the MSDS design process
. software and/or other supports

EmanuelaDelfino

1. (STAKEHOLDER) SYSTEM MAP

The
toolwasdevelopedbyFra
ncoisJégouwithin the EU
fundedresearch: HiCS -
HighlyCustomerisedSolu
tions, Solution-oriented
design, production and
delivery systems
(EuropeanResearch,
GROWTH Programme /
European 5th Framework).

EmanuelaDelfino

(STAKEHOLDER) SYSTEM MAP

AIM:
to design (co-design) and
visualise the configuration
of the system
WHAT IT CONSISTS OF:
a graphical representation
containing:
. stakeholders involved
. flows/interactions:
physical, financial,
informational and labor
performance
. A codified representation

EmanuelaDelfino

HOW TO BUILD UP A SYSTEM MAP?

EmanuelaDelfino


Platform
boundary

main stakeholders

System
boundary

secondary stakeholders

EmanuelaDelfino


E-meal appliance producer

E-meal
Food providers

Structure icon
Characterization icon Offices
Catering provider Slogan

Health adviser

EmanuelaDelfino


BASIC RULE TO REPRESENT EACH STAKEHOLDER

structure characterisation slogan icon

+ + Bio food provider =
Bio food provider

+ + Logistic provider =
Logistic provider

+ + Local delivery shop =
Local delivery shop

EmanuelaDelfino



E-meal
Food providers

MAIN STAKEHOLDER
Big icon Offices
Catering provider

SECONDARY STAKEHOLDER
Small icon
Health adviser

EmanuelaDelfino


companies contract service
for their employees…


E-meal
Food providers
ARROW
+ meals are delivered in companies…

DESCRIPTION

Offices
vegetable, dairy and
bread products employees pick-up their
meal when they want…
Catering provider
employees order the day before by internet…
diet advice service
with meal ordering

Health adviser

EmanuelaDelfino




E-meal
Food providers

meals are delivered in companies…

Offices
Catering provider
diet advice service
with meal ordering

Health adviser MATERIAL FLOWS

EmanuelaDelfino




E-meal
Food providers


Offices
Catering provider
diet advice service
with meal ordering

Health adviser INFORMATION FLOWS

EmanuelaDelfino




E-meal
Food providers


Offices
Catering provider
diet advice service
with meal ordering

Health adviser FINANCIAL FLOWS

EmanuelaDelfino




E-meal
Food providers


DARK GREY
Offices

Catering provider CORE FLOWS meal when they want…

LIGHT GREY
diet advice service

with meal ordering

SECONDARY FLOWS
Health adviser

EmanuelaDelfino


1. companies contract service


E-meal start

Food providers

3. meals are delivered in companies…

Offices
bread products 4. employees pick-up their
Catering provider
2. employees order the day before by internet…
diet advice service
with meal ordering

Health adviser READING ORDER

EmanuelaDelfino

integration in the design process STRATEGIC ANALYSIS
ANALYSIS OF THE PROJECT PROMOTERS
increasing the detail level ANALYSIS OF THE REFERENCE CONTEXT
ANALYSIS OF THE REFERENCE STRUCTURE
ANALYSIS OF BEST PRACTICES
DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES
describe the system
configuration of the EXPLORING OPPORTUNITIES
reference structure and IDEAS GENERATION ORIENTED TO SUSTAINABILITY
of best practices DEVELEPMENT OF THE SUSTAINABILITY DESIGN
ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS

SYSTEM CONCEPT DESIGN
VISIONS, CLUSTERS AND IDEAS SELECTION
development of the SYSTEM CONCEPT DEVELOPMENT
system configuration ENV., SOC. & ECON. CHECK
concept
SYSTEM DESIGN (AND ENGIN.)
SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)
ENV., SOC. & ECON. CHECK

further development
(in details) of the
COMMUNICATION
system configuration
DOCUMENTS EDITING
EmanuelaDelfino

SOFTWARE AND OTHER SUPPORTS:
www.lens.polimi.it/tool >
system map icons (ppt) on presentation software (e.g.
open office, powerpoint).

COPY AND PASTE
THE ELEMENTS
FROM THE
LIBRARIES TO
THE LAYOUT

EmanuelaDelfino

in the system map icons (ppt) …structure icons…

public local school
istitution association PUBLIC ISTITUTIONS OR ASSOCIATIONS

individual collective
house house HOMES

industrial services local mobile
company company shop shop COMPANIES AND STORES

EmanuelaDelfino

in the system map (ppt) …characteriz. icons (activities)…

EATING

TRANSPORTING

COMMUNICATING

WORKING IN OFFICE

EmanuelaDelfino

in the system map (ppt) …characterization icons (people)…

GENERAL PEOPLE

PEOPLE AT WORK

EmanuelaDelfino

…flows
Material Information Financial Labour
flow flow flow performance

core PSS
performance

alternative PSS
performance,
implementation or
back-office flows

1. vegetables

timing and description
of the flow one way flow exchange

EmanuelaDelfino

www.lens.polimi.it / tool >
system map icons (ppt)

OPEN SOURCE add your new
LIBRARIES developed icons

EmanuelaDelfino

2.INTERACTION TABLE and STORY-BOARD
A. INTERACTION TABLE

The toolsweredevelopedby
DIS unitofresearchfrom the
B. (INTERACTION) STORY BOARD
work didby Daniela
Sangiorgiwithin the EU
fundedresearch: MEPSS
European research project
(Methodology for Product
Service Systems) Growth
Programme / European 5th
Framework.

EmanuelaDelfino

AIM:
to design (co-design)
and visualise the
functioning in time of
the system as a set of
narratives (one story
for each stakeholders)
of both thefront-desk
(with the clients)
andback-
stageinteractions
(between other
stakeholders)

EmanuelaDelfino

WHAT IT CONSISTS
OF:it is a graphical
representation
containing:

> thesequence of
images, representing (in
time) the various
interactions of the
different stakeholders

> and short texts,
describing thespecific
role played by each
stakeholders in each
single interaction
EmanuelaDelfino


USER ROLE

SYSTEM ROLE

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SERVICE
ACTION

EmanuelaDelfino


SHORT TEXT (stakeh. role)
SHORT TEXT (stakeholder role)

IMAGE

SHORT TEXT (overallnarration)

EmanuelaDelfino

...A BACKGROUND
…AND THE REPRESENTING
STAKEHOLDERS THE CONTEXT OF
(HIGHLIGHTED EACH ACTION
FROM THE
BACKGROUND)

IMAGES SHOULD
CONTAIN ONLY
NECESSARY
ELEMENTS…

EmanuelaDelfino

analyze the existing
system and/or the best EXPLORING OPPORTUNITIES
practices describing IDEAS GENERATION ORIENTED TO SUSTAINABILITY
various interactions DEVELEPMENT OF THE SUSTAINABILITY DESIGN

design and visualization VISIONS, CLUSTERS AND IDEAS SELECTION
of the interactions of SYSTEM CONCEPT DEVELOPMENT
the developed concept ENV., SOC. & ECON. CHECK

further development ENV., SOC. & ECON. CHECK
(in details) of all the
system interactions
COMMUNICATION
DOCUMENTS EDITING
EmanuelaDelfino

format on spreadsheet applications (e.g. open-office, excel)

EmanuelaDelfino

open library of images: combine images for visualszation

CONTEXT PEOPLE
IMAGES IMAGES

EmanuelaDelfino


if the aim is to make a fluent showto the client or to
the other actors involved in the project…

…
INTERACTIONTABLEi
s not the most
effective tool

EmanuelaDelfino

if the aim is to make a fluent showto the client or to
the other actors involved in the project…

… it is suggested to use
theSTORY BOARD

EmanuelaDelfino


AIM:
to show a FLUENT narration of the functioning
system, for both the front-desk (with the clients)
andtheback-stageinteractions (between other
stakeholders)

EmanuelaDelfino

IN WHAT IT CONSISTS OF:
a graphical representation containing in one single row
thesequence of images + texts, representing (in time) the main
interactions of the different stakeholders
(abstract of the interaction table)

ABSTRACT FROM INTERACTION
SINGLE LINEAR
TABLE: ONLY THE INTERACTIONS
SEQUENCE
FUNCTIONAL TO THE NARRATIVE

EmanuelaDelfino

IN WHAT IT CONSISTS OF:
a graphical representation containing in one single row
thesequence of images + texts, representing (in time) the main
interactions of the different stakeholders
(abstract of the interaction table)

COLOURS CORRESPOND TO THE
ACTORS INVOLVED IN THE
SYSTEM

EmanuelaDelfino

PRESENTATION
SUPPORT (1)

PAPER
visualisation of the
interactions on one
or more pages

EmanuelaDelfino


COULD BE ANIMATED …

- ANIMATIC= ANIMATED STORY BOARD

EmanuelaDelfino

B. INTERACTION STORY-BOARD

EXPLORING OPPORTUNITIES
IDEAS GENERATION ORIENTED TO SUSTAINABILITY
DEVELEPMENT OF THE SUSTAINABILITY DESIGN

show the draft SYSTEM CONCEPT DEVELOPMENT
sequence of the system ENV., SOC. & ECON. CHECK
concept interactions
show the detailed
sequence of the
executive system COMMUNICATION
interactions
DOCUMENTS EDITING
EmanuelaDelfino


PRESENTATION ON PAPER graphic softwares (e.g. Adobe
SUPPORT Photoshop, Illustrator,…)

EmanuelaDelfino

3. SATISFACTION OFFERING DIAGRAM

The
toolwasdevelopedbyFrancoi
sJégouwithin the EU
fundedresearch: MEPSS
European research project
(Methodology for Product
Service Systems) Growth
Programme / European 5th
Framework.

EmanuelaDelfino

SATISFACTION OFFERING DIAGRAM
AIM:
describe in one shot
the satisfaction
offered to the
user/customer, and
how this is delivered

EmanuelaDelfino

IN WHAT IT
CONSISTS OF:
graphical representation
containing:

> the visualisation of
thecore satisfaction
provided by the system

> the visualisation of
thesub-offers (through
which the satisfaction is
delivered)

> the description of how
thesub-offers will be
delivered

EmanuelaDelfino


CORE
SATISFACTION
DELIVERED BY
THE SYSTEM

EmanuelaDelfino

WEEKLY/DAILY On line preorder
PREORDER based on the
INGREDIENTS disponibility
SELECTION SUB-OFFER
Using internet
or campus’
HOW THE SUB-OFFER information
points
ARE DELIVERED
FOOD DELIVERY

Students select
food basing on
seasonal
availability

Cooperatives of
Where you want
local producers
inside the
provide the
campus
campus

Biologic food Using rickshaws

EmanuelaDelfino


EXPLORING OPPORTUNITIES
describe the different IDEAS GENERATION ORIENTED TO SUSTAINABILITY
emerged ideas, DEVELEPMENT OF THE SUSTAINABILITY DESIGN
indicating their main ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS

delivered satisfaction
SYSTEM CONCEPT DEVELOPMENT
describe the concept of
offer delivered by the
system detailing the SYSTEM DESIGN (AND ENGIN.)
sub-satisfactions SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)
describe the offer
delivered by the
COMMUNICATION
system detailing all the
sub-satisfactions DOCUMENTS EDITING
EmanuelaDelfino



IMAGES ELABORATION graphic softwares (e.g. Adobe
Photoshop, Illustrator,…)

OFFERING DIAGRAM slideshow software (e.g. Open
COMPOSITION Office, Microsoft Powerpoint)

EmanuelaDelfino

6 3 other system design tools

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