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@dominicad
	
  
	
  
Time Theft – How Hidden & Unplanned Work
Commit the Perfect Crime
Dominica DeGrandis - Director, Trai...
@dominicad
How to make
uncertainties
visible
@dominicad
5Unplanned
work
The Thieves	
  
Conflicting
priorities
Too much
WIP
Neglected
work
Unknown
dependencies
@dominicad
THIEF #1 – TOO MUCH WIP
When demand exceeds capacity
demand
capacity
@dominicad
WHY TOO MUCH WIP MATTERS
Effective
people say
yes
deliberately
Too much WIP delays work
@dominicad
WIP is a leading indicator
@dominicad
YOU KNOW THIEF #1 STEALS TIME WHEN...
Ø  Context switching is common.
Ø  We start new tasks before finishing
...
@dominicad
hAps://docs.google.com/spreadsheets/d/1UKjHHM7Y-­‐
emzSo4p0RLhzLaIR4Yp3owWR3JdT5QghoY/edit#gid=0	
  
delivered
...
@dominicad
THIEF #2 – UNKNOWN DEPENDENCIES
Time delays due to:
Ø  Tightly coupled architecture
Ø  Bottlenecks from speci...
@dominicad
WHY DEPENDENCIES MATTER
Every dependency increases the
probability that you will be
late by 50%.
Dependencies a...
@dominicad
Dependency x 3
you	
   friend	
   brother	
  
X	
  
X	
  
X	
   X	
  
X	
  
X	
   X	
  
X	
   X	
  
X	
   X	
  ...
@dominicad
YOU KNOW THIEF #2 STEALS TIME WHEN...
Ø  Coordination needs are high.
Ø  People aren’t available when you nee...
@dominicadEXPOSE DEPENDENCIES
deliveredinvestigate
Expedites or
Unplanned
Dependencies
feedback
Everything
else
waiting
8 ...
@dominicad
THIEF #3 – UNPLANNED WORK
An Interruption –
usually to fix a
problem
Ex: Break fix,
expedites, incidents,
fires
@dominicad
WHY UNPLANNED WORK MATTERS
https://puppet.com/resources/white-paper/2016-state-of-devops-report
Unplanned work ...
@dominicad
YOU KNOW THIEF #3 STEALS TIME WHEN...
Someone joins your slack channel and within 2
min, 4 people are sucked in...
@dominicad
donedoingTo do
Unplanned
work
Planned
work
validate
EXPOSE UNPLANNED WORK
	
  
@dominicad
THIEF #4 – CONFLICTING PRIORITIES
Conflicting
priorities are
when people are
uncertain or
disagree on what
to w...
@dominicad
WHY CONFLICTING PRIORITIES MATTER
If people can’t prioritize
effectively, they try to
do too much at once.
Too ...
@dominicad
YOU KNOW THIEF #4 STEALS TIME WHEN...
Ø  “When will my thing be done?”
Ø  “My thing is a high priority!”
Ø  ...
@dominicad
EXPOSE CONFLICTING PRIORITIES
mainmnai	
  
delivereddoingTo do
Expedites
validate
Project 1
work
Project 2
work...
@dominicad
THIEF #5 - NEGLECTED WORK
Neglected, often important work
sits idle when other work is
seen as a higher priorit...
@dominicad
WHY NEGLECTED WORK MATTERS
Important work sits waiting – until it
eventually becomes an emergency.
@dominicad
YOU KNOW THIEF #5 STEALS TIME WHEN...
“When are we going to finish x?”
“We can’t get to x right now,
because we...
@dominicad
EXPOSE NEGLECTED WORK
5	
  
donedoingTo do
Expedites
Unplanned
work
validate
9 days 13 days
Revenue
protecting
...
@dominicad
@dominicad
The
	
  
5 Thieves
@dominicad
5	
  
delivereddoingNext
Expedites
Revenue
protecting
validate
Revenue
generating
ALL THE TIME THIEVES EXPOSED
@dominicad
THE TIME THIEF O’GRAM
Unplanned
work
Unknown
dependencies
Conflicting
priorities
Neglected
work
Too much
WIP
20...
@dominicad
AGGREGATED TIME THIEF O’GRAM TREND
20	
  
10	
  
5	
  
15	
  
1	
  
	
  	
  	
  	
  	
  Oct	
  3 	
   	
  	
  	...
@dominicad
CONGREGATED TIME THIEF O’GRAM
20	
  
10	
  
5	
  
15	
  
1	
  
	
  	
  
	
  	
  
OCTOBER, 2016
Unplanned
work
N...
@dominicad
@dominicad
MORE ON TIME THEFT & UNCERTAINTY
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Time Theft: How Hidden and Unplanned Work Commit the Perfect Crime

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In this webinar, Dominica DeGrandis, shares her experience helping teams find ways to identify and measure hidden and unplanned work.

Publié dans : Business
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Time Theft: How Hidden and Unplanned Work Commit the Perfect Crime

  1. 1. @dominicad     Time Theft – How Hidden & Unplanned Work Commit the Perfect Crime Dominica DeGrandis - Director, Training & Coaching
  2. 2. @dominicad How to make uncertainties visible
  3. 3. @dominicad 5Unplanned work The Thieves   Conflicting priorities Too much WIP Neglected work Unknown dependencies
  4. 4. @dominicad THIEF #1 – TOO MUCH WIP When demand exceeds capacity demand capacity
  5. 5. @dominicad WHY TOO MUCH WIP MATTERS Effective people say yes deliberately Too much WIP delays work
  6. 6. @dominicad WIP is a leading indicator
  7. 7. @dominicad YOU KNOW THIEF #1 STEALS TIME WHEN... Ø  Context switching is common. Ø  We start new tasks before finishing older tasks. Ø  Work gets neglected and ages. Ø  We say, “Yes, I’ll do that.” Molecules  Of  Emo-on:  The  Science  Behind  Mind-­‐Body  Medicine,  Candace  B.  Pert,  1999  
  8. 8. @dominicad hAps://docs.google.com/spreadsheets/d/1UKjHHM7Y-­‐ emzSo4p0RLhzLaIR4Yp3owWR3JdT5QghoY/edit#gid=0   delivered Build/ fix Study Silver Bullet Team work feedback Business requests cycling done (5)   (3)   (1)   EXPOSE WIP
  9. 9. @dominicad THIEF #2 – UNKNOWN DEPENDENCIES Time delays due to: Ø  Tightly coupled architecture Ø  Bottlenecks from specialized skillset Ø  Work outside of our control    
  10. 10. @dominicad WHY DEPENDENCIES MATTER Every dependency increases the probability that you will be late by 50%. Dependencies are asymmetrical in their impact.   Troy Magennis
  11. 11. @dominicad Dependency x 3 you   friend   brother   X   X   X   X   X   X   X   X   X   X   X   X   1 chance in 8 = 12.5% of arriving on time
  12. 12. @dominicad YOU KNOW THIEF #2 STEALS TIME WHEN... Ø  Coordination needs are high. Ø  People aren’t available when you need them. Ø  A change in one part of the code unexpectantly changes something else.  
  13. 13. @dominicadEXPOSE DEPENDENCIES deliveredinvestigate Expedites or Unplanned Dependencies feedback Everything else waiting 8 days
  14. 14. @dominicad THIEF #3 – UNPLANNED WORK An Interruption – usually to fix a problem Ex: Break fix, expedites, incidents, fires
  15. 15. @dominicad WHY UNPLANNED WORK MATTERS https://puppet.com/resources/white-paper/2016-state-of-devops-report Unplanned work steals time away from planned work.
  16. 16. @dominicad YOU KNOW THIEF #3 STEALS TIME WHEN... Someone joins your slack channel and within 2 min, 4 people are sucked into the vortex.
  17. 17. @dominicad donedoingTo do Unplanned work Planned work validate EXPOSE UNPLANNED WORK  
  18. 18. @dominicad THIEF #4 – CONFLICTING PRIORITIES Conflicting priorities are when people are uncertain or disagree on what to work on.
  19. 19. @dominicad WHY CONFLICTING PRIORITIES MATTER If people can’t prioritize effectively, they try to do too much at once. Too much wip = longer Cycle Time.
  20. 20. @dominicad YOU KNOW THIEF #4 STEALS TIME WHEN... Ø  “When will my thing be done?” Ø  “My thing is a high priority!” Ø  “If my thing doesn’t get done by ____, then…
  21. 21. @dominicad EXPOSE CONFLICTING PRIORITIES mainmnai   delivereddoingTo do Expedites validate Project 1 work Project 2 work On-hold work Maintenance work
  22. 22. @dominicad THIEF #5 - NEGLECTED WORK Neglected, often important work sits idle when other work is seen as a higher priority.  
  23. 23. @dominicad WHY NEGLECTED WORK MATTERS Important work sits waiting – until it eventually becomes an emergency.
  24. 24. @dominicad YOU KNOW THIEF #5 STEALS TIME WHEN... “When are we going to finish x?” “We can’t get to x right now, because we’re working on y.”
  25. 25. @dominicad EXPOSE NEGLECTED WORK 5   donedoingTo do Expedites Unplanned work validate 9 days 13 days Revenue protecting Revenue generating
  26. 26. @dominicad
  27. 27. @dominicad The   5 Thieves
  28. 28. @dominicad 5   delivereddoingNext Expedites Revenue protecting validate Revenue generating ALL THE TIME THIEVES EXPOSED
  29. 29. @dominicad THE TIME THIEF O’GRAM Unplanned work Unknown dependencies Conflicting priorities Neglected work Too much WIP 20   10   5   15   1  
  30. 30. @dominicad AGGREGATED TIME THIEF O’GRAM TREND 20   10   5   15   1            Oct  3              Oct  10            Oct  17                Oct  24      
  31. 31. @dominicad CONGREGATED TIME THIEF O’GRAM 20   10   5   15   1           OCTOBER, 2016 Unplanned work Neglected work Unknown dependency Conflict priority Over WIP
  32. 32. @dominicad
  33. 33. @dominicad MORE ON TIME THEFT & UNCERTAINTY

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