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Platforms for the Future of Work, Roger Dickey, Gigster

Lean Startup Co.
11 Nov 2016
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Platforms for the Future of Work, Roger Dickey, Gigster

  1. Platforms for the Future of Work Roger Dickey CEO, Gigster
  2. How will technology transform work? Future of work
  3. Services economy: $13.6T Finance & Insurance Healthcare Professional Services Information Transport & Warehousing Real Estate Utilities Recreation Education $4T $2.2T $1.7T $1.4T $940B $820B $600B $254B $66B Knowledge Physical Future of work
  4. Professional services: $1.7T Computer Systems Legal Consulting Engineering Accounting & Tax Scientific Architecture Design $370B $280B $270B $200B $180B $140B $70B $20B Future of work
  5. $20 $20,000 Future of work
  6. Services 1.0 Services 2.0 Cost: Distribution: Delivery Time: Business Impact: Ease of Automation: Low 1 : 1 Short Low Easy Cost: Distribution: Delivery Time: Business Impact: Ease of Automation: High 1 : Many Long High Hard Future of work
  7. How work will change
  8. • Curated • Distributed networks • On-demand • Data-optimized Services of the future are… How work will change
  9. Start Project Push button, file lawsuit. How work will change
  10. Start Project Push button, do taxes. How work will change
  11. Start Project Push button, build blueprints. How work will change
  12. Start Project Push button, get software. How work will change
  13. Freelancers AI tools Work platform of the future 0 10 20 YEARS How work will change
  14. Today, people do work Planning Design Build How work will change
  15. Tomorrow, machines help Planning Design Build How work will change
  16. Over time, they do more Planning Design Build How work will change
  17. Basic history of work How work will change
  18. Basic history of work • Human in the loop • Human does micro-work • Machine assists human How work will change
  19. Client wants a tax deduction on maid services. Home is also used for work. Ok? $1400.00John A. Work interface How work will change ASK ABOUT SPACE ALLOCATION YES
  20. New partner wants full indemnification. What should 
 we say? $2500.00Mindy H. How work will change Work interface NEGOTIATE FOR $4M CAP ACCEPT REJECT
  21. LOGIN PROFILE PAGES Which feature should the developers build first? $1250.00Sarah H. How work will change Work interface
  22. Freelance marketplaces
  23. Freelance marketplaces 50% by 2025
  24. Freelance marketplaces How to attract the best? Create the best place to work. Attract the best freelancers. Become the best service.
  25. Freelance marketplaces Freelancers care about… Painless payouts Minimal client interaction Interesting work Clear specifications Great teammates Effective process
  26. Freelance marketplaces Sourcing
  27. Freelance marketplaces Screening Written test Aggregate results ? Network screens
  28. Freelance marketplaces Community By projects By geographies Website Ad campaign Trademark dispute USA Europe Australia By roles By personal interests Developer Lawyer Project manager Coffee shops Tax adviceSoccer
  29. Freelance marketplaces Performance • On-time delivery • Customer satisfaction • Teammate satisfaction • Work quality 100 1000 OK Good Great Small Large VIP
  30. Freelance marketplaces Management IC • 10 projects per year • Earn 40% on each project • Average project size $50k = $200k/year Manager • Oversee 10 IC’s projects • Earn 6% on each project • Average project size $50k = $300k/year Director • Oversee 10 managers • Earn 1% on each project • Average project size $50k = $500k/year VP • Oversee 10 directors • Earn 0.2% on each project • Average project size $50k = $1m/year
  31. Work automation
  32. Work is measurable. Work data has patterns. Data patterns are exploitable. Laws of automation Work automation
  33. Work is measurable. People Projects Activity Work product Work automation vRating Skills Timezone Availability Projects vName Duration Cost Requirements People vPerson Project Action Timestamp Details vPerson Project Type Details Rating
  34. Work is measurable. Work automation Work is measurable. Project management Code Design Communication Finance
  35. Work data has patterns. Work automation Email frequency Days late Customer satisfaction 10 9 2 110 0 2 7 80 Wk 2 100% Wk 3 20% Wk 4 0% Wk 5 0%Wk 1 100%
  36. Data patterns are exploitable. Work automation: Quote Builder New project Best quoteSimilar projects $65K
  37. Data patterns are exploitable. Work automation: Team Builder New project Similar projects
  38. Data patterns are exploitable. Work automation: Worker Assistant Project activity Similar activity Suggested step
  39. Data patterns are exploitable. Contact customer support Work automation: Project Supervisor
  40. Progress at Gigster
  41. Software development on demand. Progress at Gigster
  42. Mobile apps Websites UI/UX design Our expertise Progress at Gigster New tech
  43. By the numbers 250 Projects $50k 30 9.3 Each People Satisfaction Progress at Gigster
  44. Flying cars Progress at Gigster
  45. Robotic restaurants Progress at Gigster
  46. Shopping recommendation apps Progress at Gigster
  47. Credit card visualizations Progress at Gigster
  48. Let’s talk about the future. Thanks! Roger Dickey, CEO, Gigster roger@gigster.com
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