The 8th Health Insurance Asia provides a platform to discuss business potential in emerging markets (Indonesia, Vietnam, Philippines & more), updates in regulations, effective marketing, insurance product innovation, claims management & effective partnerships with stakeholders.

1. Healthcare
17 – 20 June 2014
Grand Copthorne Waterfront
Hotel, Singapore
Produced by: Media Partners:
International Marketing Partner:
www.healthinsurance-asia.com
IBC
Healthcare Asia’s Most Comprehensive Health Insurance Strategy Conference
8th ANNUAL
Health nsurance
Asia 2014Improving Synergies with Partners to
Expand the Business of Healthcare
Featuring Insights from:
Evelyn Bangalan
Vice President,
PhilHealth, Philippines
Amitoj Singh
Head – Health,
Universal Sompo General
Insurance, India
Armando Baez
General Manager,
Global Benefits Group,
China
Dr P. Nandagopal
Managing Director &
Chief Executive Officer,
India First Life Insurance
Company
Andrew Apps
Director,
ALC Health,
United Kingdom
Ian Wilson
Operation &
Development Director,
HCMC Family Medical
Practice, Vietnam
Linda Swan
Managing Director,
Healthways, Australia
I Gde Eka Sarmaja
Vice President/Head,
Employee Benefit Business
Development,
PT Asuransi Jiwa
Manulife, Indonesia
Emma Wilkins
Strategic Claims Lead –
Group Underwriting &
Claims,
AIA Group, Hong Kong
What’s New in 2014?
Healthcare provider perspectives &
partnerships
Emerging market opportunities & challenges,
competition landscape, cultural differences &
regulations
Regulatory updates, trends & Public Private
Partnerships (PPPs) in China, India & Singapore
Leveraging on technology to grow the health
insurance business
Special focus on the growth potential in
Indonesia & Philippines
Co-located with:
Surendra Menon
Regional Head of
Bancassurance,
AIA Group, Hong Kong
PRE-CONFERENCE WORKSHOPS 17 JUNE 2014
A. Growth Potential in Emerging Market Segments:
Focus Day on Indonesia
B. Understanding the Philippine Universal Healthcare
Insurance System
POST-CONFERENCE WORKSHOPS 20 JUNE 2014
C. Health Technology and the Insurance Business
D. Challenges and Solutions for Delivering OPD Benefits
to a Large Population in a Cost-Effective Way

2. REGISTER TODAY! +65 6508 2401 register@ibcasia.com.sg www.healthinsurance-asia.com
CONFERENCE DAY ONE
WEDNESDAY 18 JUNE 2014
8.00 Registration Opens & Morning Coffee
8.50 Welcome from IBC Asia & Speed Networking
9:00 Chairman’s Opening Remarks
Andrew Apps, Director, ALC, United Kingdom
SEIZING THE REGION’S BUSINESS POTENTIAL
9:10 Emerging Market Roundtable on Opportunities &
Challenges: Unlocking the Promise of South East Asia’s
Health Insurance Market
10-minute snapshot of the market and competition landscape, culture,
regulations & key indicators from each country presented by top local
executives/regulators, followed by a panel discussion.
• Indonesia – Opportunities in providing depth of coverage through
private insurance
• Philippines – Preparing for expanded privatised healthcare
• Vietnam – Aligning product development strategies with the
healthcare system
• Malaysia – Examining opportunities as an emerging healthcare
and medical tourism leader
• Thailand – Boosting medical tourism with health insurance
coverage
Gerard Servais, Health Specialist, Asian Development Bank
(ADB), Philippines
Mukti Ali Ghufrom, Vice Minister, Ministry of Health,
Indonesia
Evelyn Bangalan, Vice President, PhilHealth, Philippines
10:30 Morning Networking & Refreshments Break
11:00 Regional Powerhouses Panel: China, India, Singapore
• Regulatory update and current growth areas
• Review of local market and competition
• Successful Public Private Partnerships (PPP) models and the role
of micro-insurance
• Current market drivers and upcoming trends
Moderator:
Hanson Li, Managing Director, Huatone Strategic
Investment, China
Panelists:
Armando Baez, General Manager, Global Benefits Group,
China
Laurent Pochat-Cottiloux, Regional Managing Director, Asia
Pacific Health Reinsurance Markets, AXA Healthcare
Management, Singapore
Sanjay Datta, Head of Consumer Service, Health Insurance,
ICICI Lombard, India
Nimish Parekh, Chief Strategy Officer – South Asia,
United Healthcare Group
ADDRESSING INSURANCE FRAUD RISKS
12:00 Dealing with Insurance Fraud
• What constitutes fraud?
• Fraud detection and prevention methods
• Role of claims investigators in alleviating the problem
• Strategies to achieve an operationally efficient claims management
system
Amitoj Singh, Head – Health, Universal Sompo General
Insurance, India
12:30 Easing the Perennial Issue of Claims Fraud through
Technology
• Anti-fraud measures
• Improving fraud detection process
• Client verification and benefit confirmations and 24/7 approval
for clinics and hospitals
• Implementing data analytics to reduce claims cycle time
13:00 Networking Lunch
PRODUCT & PROCESS INNOVATION
14:00 Our Challenges in the Healthcare Insurance Business
• Understand what retail clients need
• Protection gap for existing bank clients
• The benefits and limitations of pre-approved limits
• How can bancassurers increase health protection sales?
Surendra Menon, Regional Head of Bancassurance, AIA,
Hong Kong
14:30 Optimising the Life Insurance Channel to Grow the Health
Insurance Business
• Why is it attractive for Life Insurance companies to sell health
insurance riders?
• Difference between riders and health policy
• How agents react to this model
• Risk behind the life insurance brand
• What kind of special expertise is required to ensure success?
Panelists:
Dr P. Nandagopal, Managing Director & Chief Executive Officer,
India First Life Insurance, India
Edouard Lesellier, Underwriting & Proposition Director, AXA
Healthcare Management, Singapore
Laurence Wong, General Director, Great Eastern, Vietnam
15:15 Providing Innovative High-End Insurance Products to the
Region
• The Big Brand versus the Boutique provider
• Taking a boutique approach to private medical insurance delivery
• Product and service – an old fashioned approach
• Opportunities for the insurance brokers
Andrew Apps, Director, ALC Health, United Kingdom
15:45 Afternoon Networking & Refreshments Break
16:15 DigitalThinking toTransform Individual Health Insurance
• Digital trends and their impact on consumer behaviour
• The hybrid customer
• Tablet based sales toolkits as a point of innovation
• Using technology to transform the users experience of health
insurance
Hugh Terry, Editor, The Digital Insurer, Singapore
16:45 Create & Deploy a Successful Product that Meet
Consumer’s Needs
• How to come up with a product that the market needs and wants
to buy
• Considering solvency, risk management and customer protection
• Pricing products effectively
• Communicating the message internally and marketing it effectively
• Some success stories
Panelists:
Hugh Terry, Editor, The Digital Insurer, Singapore
Andrew Apps, Director, ALC Health, United Kingdom
Frederic Gauthier, Independent Consultant, Insurance
Business Development
Joe Corrigan, CEO, Healtheon, Indonesia
17:30 Chairman’s Summary of the Day &
End of Conference Day One
REGIONALPOWERHOUSESPANEL
BANCASSURANCE
KEYNOTE
KEYNOTEPANELDISCUSSIONPANELDISCUSSION

3. 9:00 Chairman’s Opening Remarks
Andrew Apps, Director, ALC Health, United Kingdom
PARTNERSHIPS IN THE HEALTH INSURANCE VALUE CHAIN
9:10 What the Future of Healthcare Looks Like
• What are the latest innovations in the healthcare sector?
• Examining models that have successfully used technology and
innovation to achieve common goals between payer and provider
• How can payers support the growth in innovation?
Chandra Sekhar Chuvukula, Executive Director,
Global Hospitals Group, India
9:50 Working with Insurance Companies
• Common claims contested
• Payment cycle of direct billing
• How can insurance companies meet the hospital’s need for
information
• Strategies for smoother work relations
Ian Wilson, Operation & Development Director, HCMC Family
Medical Practice, Vietnam
10:30 Challenges Faced in Insurance/Provider Engagement
• How to help physicians, hospitals and healthcare providers better
understand their insurance partners
• Impact on customer service and profitability
• How can insurers work well with doctors and hospitals to forge a
win-win environment?
• The role of Third Party Administrator’s (TPAs) in the industry’s
success and expansion
Amit Bhandari, VicePresident,HealthUnderwritingandClaims,
ICICI Lombard, India
11:10 Morning Networking & Refreshments Break
CAPTURING OPPORTUNITY AREAS WHILE
BALANCING COST & PATIENT CARE
11:40 Sustainable Healthcare Financing for Ageing Populations
• By country review of the current ageing trends in Asia
• Impact of common diseases in older populations
• The need for more innovative solutions by insurance companies
to manage costs
• Strategies to manage healthcare needs and financing
Pang Hsiang Chye, Principal/Consulting Actuary, Milliman,
Hong Kong
12:20 Improving Outcomes & Reducing Cost of Chronic Diseases
through Health Management
• The importance and effect of a successful health management
program
• How applicable are Western models in Asia?
• Tangible and intangible benefits to the healthcare provider, insurer
and patient
• Roles in health management programs
Emma Wilkins, Strategic Claims Lead – Group Underwriting &
Claims, AIA Group, Hong Kong
13:00 Networking Lunch
REGISTER TODAY! +65 6508 2401 register@ibcasia.com.sg www.healthinsurance-asia.com
CONFERENCE DAY TWO
THURSDAY 19 JUNE 2014
“Asia Pacific will be the dominant driver of
world insurance growth by 2020”
~ Munich Re, March 2013
PROVIDER
KEYNOTE
PROVIDER
INSIGHT
14:00 Synergies in Medical Tourism & Insurance
• Current status of medical tourism in Asia
• Successful models and ongoing implementations
• Impact on the region’s health insurance market
• Upcoming trends to look out for
Suresh Ponnudurai, CEO, Malaysia Healthcare
14:40 How to Capture Businesses from Special Groups
• New health insurance products for the ageing population, chronic
diseases, corporate/expatriates
• How do you market to these groups?
• Role of technology such as medical apps, to improve company
image and assist clients in finding medical assistance
Moderator:
Uttam Kripalani, CEO, Galaxy Insurance Consultants,
Singapore
Panelists:
Alistair Dickman, GroupHeadofBusinessDevelopment, Global
Health Asia, Singapore
Pavan Virmani, Group Business Director, Aviva, Singapore
15:25 Afternoon Networking & Refreshments Break
15:55 Prospects of Corporate Health Insurance
• Trends in growth in the region
• What are employers looking for in an insurance company?
• What do employees and patients need?
• Key factors to consider for effective partnership
I Gde Eka Sarmaja, Vice President/Head, Employee Benefit
Business Development, PT Asuransi Jiwa Manulife Indonesia
OPTIMISING EFFICIENCIES THROUGH
EFFECTIVE COMMUNICATION
16:35 Bridging the Gaps Between Health Insurance &
Healthcare Providers
• Where are the gaps that have led to the healthcare industry’s
perception about medical insurance companies?
• Boosting communication between parties and ensuring continuous
feedback
• Linking synergies and reconciling differences between payers and
providers
• Increasing top line and bottom line impact for insurers, hospitals
and intermediaries
Moderator:
Tom Sackville, CEO, International Federation of
Healthcare Plans, United Kingdom
Panelists:
Dr Yii Hee Seng, Medical Director, Raffles Health
Insurance, Singapore
Ian Wilson, Operation & Development Director, HCMC Family
Medical Practice, Vietnam
Jose Lawa Tablante, Advising Physician, Henner, Singapore
Linda Swan, Managing Director, Healthways, Australia
17:20 End of the 8th Annual Health Insurance Conference
PANELDISCUSSIONPANELDISCUSSION
“Private health insurance in Southeast Asia:
A USD 24 bn market by 2020”
~ Roland Berger, September 2013

4. WORKSHOPS
PRE-CONFERENCE WORKSHOP A
17 June 2014 (Tuesday) 9.00am-12:30pm
Growth Potential in Emerging Market
Segments: Focus Day on Indonesia
PRE-CONFERENCE WORKSHOP B
17 June 2014 (Tuesday) 1.30pm-5:00pm
Understanding the Philippine Universal
Healthcare Insurance System
Challenges and Solutions for Delivering
OPD Benefits to a Large Population in a
Cost-Effective Way
Most health insurance markets focus mainly on inpatient treatments
only. Outpatient treatments were always left out of the purview of
insurance.This was primarily due to lack of organized primary healthcare
providers and the cost involved in reaching the market. With recent low
cost technology innovations and change in primary healthcare landscape,
OPD coverage is being brought in the fold of health insurance.
This session would provide insights into the coverage design, challenges
faced during implementation and the solutions offered to provide OPD
coverage with case study examples from India.
Outline:
• Indian health sector an overview
• Product Design: OPD concept & product features
• Health Care Providers: Activation & orientation of the empanelled
health care providers & ensuring availability of low cost quality drugs
• Technology innovation to lower the cost and ensure smooth operation
• Awareness creation among beneficiaries
• Monitoring of utilization trends and raising triggers so as to ensure
better control and prevent leakages
Your Workshop Leaders:
About Your Workshop Leader:
Evelyn Bangalan is Area Vice President of Philhealth where she
has served for over 15 years. She was previously in charge of the
Member Management group and is now looking after theVisayas
region. She has attended training in the region including Korea,
Australia and Singapore. She is a Certified Public Accountant
and received her Masters in Business Administration from the
Philippine School of Business and Accountancy.
Objectives:
This workshop aims to provide an overview of the Indonesian health
insurance sector and a platform to discuss opportunities and effective
strategies to leverage on the growing market.
Outline:
• Introduction and overview of Indonesia's health insurance market
• The impact of Badan Penyelenngara Jaminan Sosial – BPJS (Universal
Healthcare)
• Challenges and opportunities into the future
About Your Workshop Leader:
Joe Corrigan, CEO, Healtheon, Indonesia
The founder of Healtheon, Joe Corrigan has built private equity
backed businesses in Silicon Valley, Singapore, Indonesia and
Australia. Joe has been a resident in Asia for over 2 decades and
has extensive networks in the region. Prior to founding
HEALTHEON, Joe served as an advisor to International SOS
focused on the expansion of the groups network of contract medical clinics
in Indonesia ranging from small primary care facilities to a 80 bed hospital
in Freeport (the world’s largest gold and nickel mine).
Amit Bhandari, VicePresident,HealthUnderwritingandClaims,
ICICI Lombard, India
Sanjay Datta, Head Consumer Service, Health Insurance,
ICICI Lombard, India
POST-CONFERENCE WORKSHOP C
20 June 2014 (Friday) 9.00am-12:30pm
Health Technology and the Insurance
Business
Outline:
• A view into next generation population health management
economics
• A set of incentives that help you recruit new customers into your
new plans
• Roadmap to transform the business model for the future
• Learnings from US Healthcare and the synergies / impact of
population health management for Payers and providers in Asia
About Your Workshop Leaders:
Giri Iyer, CEO, Iyer Innovations, USA
Giri is a growth Leader with a track record of creating award-
winning innovation in start-ups as well as large multinational
organizations. He has over 20 years of global operational
experience with GE Healthcare, GE Energy. Siemens, Philips,
Digital Equipment Corporation and Compaq Computers. He
has built a reputation as a serial entrepreneur and business incubator with
these multinationals and has also built his own companies in areas like
location analytics and child education.
Ashvanni Srivastava, Director, Health Hiway, India
Ashvanni is an insightful business leader with over 24 years
across large corporate and entrepreneurial assignments across
Asia, US and UK, with a series of successful start-ups and new
businesses in Healthcare IT, Health and Wellness services and
CRM. He is the ex-CEO of HealthHiway and President of Strategic
Initiatives at Apollo Hospitals where he led the group’s healthcare
technology, retail and telemedicine initiatives. He is currently an independent
Board Director and Management Consultant, associated with Government
and public health agencies, Healthcare providers and Private equity across
South and SE Asia, Africa, UAE and India. The scope of his work covers
business strategy, start ups, international development, growth consulting
and fund raising.
POST-CONFERENCE WORKSHOP D
20 June 2014 (Friday) 1.30pm-5:00pm
• Healthcare governance structure
• Benefits
• Outpatient
• Special benefits
• Individually paying
• Employed
• Lifetime Members
• Sponsored
• Healthcare budget
• Key challenges
• Outlook for Philippine Health
Insurance
With projected economic growth of 6.5% in 2014, the Philippines is fertile
ground for the health insurance business with 100 million population
and the middle class experiencing increasing incomes due to the BPO
industry. This workshop aims to look into the existing universal health
coverage programme and explore the challenges and opportunities of
health insurance in the country.
Outline:
Sanjay is a seasoned health insurance executive who has been
speaking in the conference circuit in and around the region.
Amit has been with ICICI Lombard for 10 years and is currently
heading up Health Underwriting and claims. He received his MBA
in Finance and Marketing from the University of Delhi.
REGISTER TODAY! +65 6508 2401 register@ibcasia.com.sg www.healthinsurance-asia.com

5. “Not only was the event well prepared and impeccably
managed but the content and speakers were “top of the
class”. I came away having gained great insight into the
overall heath market in Asia, I made new friends and
important business connections for future follow up.
Thanks IBC for making this possible”
~ Global Benefits Group
REGISTER TODAY! +65 6508 2401 register@ibcasia.com.sg www.healthinsurance-asia.com
17 – 20 June 2014
Grand Copthorne Waterfront
Hotel, Singapore
IBC
Healthcare Asia’s Most Comprehensive Health Insurance Strategy Conference
8th ANNUAL
Health nsurance
Asia 2014Improving Synergies with Partners to
Expand the Business of Healthcare
The 8th Health Insurance Asia Conference will bring together
senior executives from private insurance, government, providers
and industry experts to discuss:
Business potential in emerging markets
Updates in regulations and effective marketing
Innovation in insurance products and claims management
Effective partnerships with industry stakeholders such as
healthcare providers, life insurance and technology
companies
Strategies to achieve greater efficiency and improved
bottomline profits.
SPONSORSHIP OPPORTUNITIES
Tailored sponsorship packages are available to meet your unique marketing & business development
requirements, enabling you to achieve the maximum ROI from your association with this event.
For more information about placing your brand & profile top-of-mind to key buyers, contact
Ann Na Lee on Tel: +65 6508 2470 / AnnNa.Lee@ibcasia.com.sg
BY COUNTRY
■ Singapore 30%
■ Malaysia 10%
■ Indonesia 10%
■ Thailand 15%
■ Philippines 5%
■ Vietnam 5%
■ China/Hong Kong 5%
■ India 10%
■ Australia/US/Europe 10%
Who Should Attend:
BY INDUSTRY
■ Health / Medical Insurance Companies 50%
■ Healthcare Providers 15%
■ Re-Insurance Companies 10%
■ Brokers and TPA 10%
■ Health Authorities 5%
■ Healthcare solution and service providers 5%
■ Insurance technology providers 5%
The billion-dollar Asian health insurance market is growing at a rapid rate due to increasing
incomes, demand for better healthcare quality, ageing populations and rising healthcare costs.
Why You Must Attend This Year’s Event
Gather insights from leading health insurance executives to re-align
your strategies
Learn effective partnership and communication models to improve
synergy with providers
Find out transformative technologies to maximise efficiencies and
ROI in your business
Assess opportunities in new market segments
Be updated on regulations, competition and cultural landscapes in
Asia’s emerging and established markets
Benefit from a unique networking opportunity with high level health
insurance executives and hospital decision makers in the region
Co-located with:
“Excellent conference in terms of topics and presenters.”
~ Takaful Ikhlas Sdn Bhd
“Relevant in today’s context”
~ Bank Negara Malaysia
“It was a very interesting conference. I met a lot of interesting
persons... and new contacts”
~ DKV
“Very good sharing and interaction among attendees”
~ XL Insurance

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❑ Yes! I/We will attend the 8th Annual Healthcare Insurance Asia 2014 | 17 – 20 June 2014, Grand Copthorne Waterfront Hotel, Singapore
REGNO.200108203N
8TH ANNUAL HEALTHCARE INSURANCE ASIA 2014
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