1. LENKA TRELA
16436 Nelson Park Dr. Apt #102 Claremont, FL 34714
407.353.0697 trelalenka@yahoo.com
OVERVIEW
Driven Supervisor with extensive food and beverage experience in luxury level. Strong interpersonal and
leadership skills as well as excellent communication and customer service skills. Advocate for promoting team
work, motivation, and conflict resolution. Multilingual; fluent in English, Czech, Polish, and Russian.
PROFESSIONAL EXPERIENCE
WALDORF ASTORIA ORLANDO, FLORIDA
March 2011 – Present
IN ROOM DINING SUPERVISOR (2011 TO PRESENT)
 Luxury versed professional with the leadership experience of training, managing and counseling of a team of up
to 10 wait staff.
 Excellent communication and motivational skills practiced daily as the interaction between departments
(Front Desk, Culinary, and Management) requires the daily cooperation in delivering luxury service as
well as products to the guest in a property of up to 498 rooms.
 Cross training skills which include responsibilities such as Cash handling; Data Entry; Inventory and
face to face guest interaction.
 Member of True Waldorf Service Committee
DISNEY WORLD Animal Kingdom Lodge, Orlando FL
October 2013to – November 2013
IN ROOM DINING SERVER
 Responsible for delivery of food items to the guest room in a 1,500 room property
 Provided excellent and professional customer service while setting of dining table and delivery of food.
 Adamant about cleanliness and the completion of designated side-work
STAR ISLAND RESORT, KISSIMMEE, FL
March 2010- March 2011
CERTIFIED NAIL TECHNICIAN
 Provided excellent Customer Service specializing in Manicures, Pedicures, Nail Extensions, Nail Art
Applications while in an upscale environment
OLIVE GARDEN, ORLANDO, FL
January 2007- March 2010 (SAND LAKE ROAD)
May 2005- December 2005(COLONIAL DRIVE)
CERTIFIED TRAINER / RESTAURANT SERVER
 Responsible for Training all new servers with steps of service
 Provided excellent and professional customer service while greeting guests, taking orders and
delivery of food.
 Ensured guest satisfaction by following up at key times during the meal. Finalizing the service by
promptly processing payments.
 Adamant about cleanliness and the completion of designated side-work

2. THE LEARNING CENTER OF DR PHILLIPS, ORLANDO, FL
January 2006- December 2007
COOK
 Responsible for prepping ingredients and assembling meals for children and associates in high volume
day care facility
EDUCATION
TECHNICAL HIGH SCHOOL OF CZECH REPUBLIC
CERTIFICATIONS
SERVSAFE ALCOHOL CERTIFIED
SERVSAFE FOOD CERTIFIED
BARISTA TRAINING
SUPERVISOR DEVELOPMENT PROGRAM CERTIFICATION
EXCELLENT REFERENCES AVAILABLE UPON REQUEST