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PS 438 Lecture 2 Introduction to Public Relations  Lesley Muir, January 18 th  2010
About Me ,[object Object],[object Object],[object Object]
What is PR? ,[object Object]
What is PR? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Target publics Corporations seeking to shape and influence relevant discourse Media offers legitimacy and advocacy with 3 rd  party influence Messages Information negotiation Evaluation and choices Messages Individual and collective voices Output = Altered social perspectives - Objects of desire, new discourses social representations, myths PROCESS Wider Society
More on PR ,[object Object],[object Object],[object Object]
Sector structure ,[object Object],[object Object],[object Object],[object Object],[object Object]
Hutton – What do PRs do?  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
More than “creating awareness”… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
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Some Typical PR Problems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Primary PR models Positive sum Zero sum Zero sum Zero sum Game theory outcome Communicative action Strategic action Strategic action Strategic action Habermasian equivalent dialogic Unbalanced monologic monologic monologic Mono/dialogic symmetrical asymmetrical Pluralistic/ asymmetrical asymmetrical Philosophical worldview 2 way, balanced effects 2 way, imbalanced effects 1 way, truth important 1 way, truth inessential Nature of communication Mutual understanding Scientific persuasion Dissemination of information Propaganda Purpose Two-way symmetric Two-way asymmetric Public Information Press agentry / Publicity Characteristic
Grunig’s Excellence Study ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],.
Critics of Two-Way Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conclusions – Grunig’s response ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PR ‘Toolbox’ from Foucault ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Strategic  publics Corporations seeking to shape and influence relevant discourse Media offers legitimacy and advocacy with 3 rd  party influence Rhetoric Information negotiation Evaluation and choices Rhetoric Individual and collective voices Output = Altered social perspectives - Creation of new discourses social representations, myth PROCESS Rhetorical view - All parties equal rights Wider Society
Raincoats and Umbrellas ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Stakeholder Auditing Dormant Dangerous Definitive Dominant Dependent Demanding Discretionary Non-stakeholders Power Legitimacy Urgency
Stakeholder Classifications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Identity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
REPUTATION IMAGE IDENTITY Immediate mental picture held by an individual Lasting belief, held by an individual and shaped by group’s past experience, WOM, endorsements, experiences Stakeholders and media can influence perception (reputation) Aka corporate brand.  Value rooted in difference
Balmer’s AC 2 ID test ,[object Object],[object Object],[object Object],Communicated Actual Conceived Desired Ideal
Reputation  ,[object Object],[object Object],[object Object],[object Object]
Key CC Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Harsh Reality ,[object Object],[object Object],[object Object],[object Object]
Podcast ,[object Object]

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MSc Corporate Comms 2010 - Introduction to PR - London School of Economics

  • 1. PS 438 Lecture 2 Introduction to Public Relations Lesley Muir, January 18 th 2010
  • 2.
  • 3.
  • 4.
  • 5. Target publics Corporations seeking to shape and influence relevant discourse Media offers legitimacy and advocacy with 3 rd party influence Messages Information negotiation Evaluation and choices Messages Individual and collective voices Output = Altered social perspectives - Objects of desire, new discourses social representations, myths PROCESS Wider Society
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. Primary PR models Positive sum Zero sum Zero sum Zero sum Game theory outcome Communicative action Strategic action Strategic action Strategic action Habermasian equivalent dialogic Unbalanced monologic monologic monologic Mono/dialogic symmetrical asymmetrical Pluralistic/ asymmetrical asymmetrical Philosophical worldview 2 way, balanced effects 2 way, imbalanced effects 1 way, truth important 1 way, truth inessential Nature of communication Mutual understanding Scientific persuasion Dissemination of information Propaganda Purpose Two-way symmetric Two-way asymmetric Public Information Press agentry / Publicity Characteristic
  • 13.
  • 14.
  • 15.
  • 16.
  • 17. Strategic publics Corporations seeking to shape and influence relevant discourse Media offers legitimacy and advocacy with 3 rd party influence Rhetoric Information negotiation Evaluation and choices Rhetoric Individual and collective voices Output = Altered social perspectives - Creation of new discourses social representations, myth PROCESS Rhetorical view - All parties equal rights Wider Society
  • 18.
  • 19. Stakeholder Auditing Dormant Dangerous Definitive Dominant Dependent Demanding Discretionary Non-stakeholders Power Legitimacy Urgency
  • 20.
  • 21.
  • 22. REPUTATION IMAGE IDENTITY Immediate mental picture held by an individual Lasting belief, held by an individual and shaped by group’s past experience, WOM, endorsements, experiences Stakeholders and media can influence perception (reputation) Aka corporate brand. Value rooted in difference
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.