1. LESLIE GAIL PEREZ
5423 Burcham Way
Indianapolis, IN 46224
Cellular: (317) 431-4072 lgperez@att.net
SUMMARY
Very competent individual with ten plus years of successful and diversified experience in data
entry, quality control, prelist, traffic dispatch, and customer service. Major strengths include
attention to detail and accuracy, organizational skills and verbal and written communication skills.
Exercise exceptional judgment and work well independently and as a team member.
PROFESSIONAL EXPERIENCE
CNO Financial Group, Carmel, IN (11/2009-11/2016)
Document Service Representative III
• Prepare paper claims and correspondence for paperless claims processing and electronic
storage.
• Review document quality and verify claim information against company database and
policy history
• Process claims for review by an adjuster for claim payment.
• Protect the security of policy holder information to ensure confidentiality.
• Analyze and research claims kicked out of processing due to inaccurate or not enough
information provided for policy holder verification
• Work as a team player to maintain Service Level Agreements
• Use Excel to log daily inventories.
• Electronically attach pdf letter to electronic documents determined to be terminated, wrong
mail or unknown policy and forward to mail room for printing and mailing.
Baldwin & Lyons, Inc., Indianapolis, Indiana 04/2006-06/2008
Administrative Assistant/Claims Department
Answer phone, take accident reports & enter them into the PC, check for current coverage on IC
program & Marsh website, assign appraisers, request police reports, send out acknowledgement
letters to insured. Provide good customer service. Issue payments for repairs, rental
reimbursements, downtime and appraisal services.
INTERNATIONAL MEDICAL GROUP, Indianapolis, Indiana 01/2004-03/2006
Renewal Specialist
Process renewal applications from image now. Enter data into AdminSys pertaining to renewals of
IMG Medical Insurance. Verify all required information is complete.
 Verify renewal eligibility and secure information needed to process renewal from agent or

2. insured.
 Maintain data integrity in AdminSys with data updates, change status and contact
information.
 Act as a back-up for customer service calls and respond to customer needs by providing
requested/applicable documentation.
 Single point of contact for all renewal eligibilities
 Involved in cross-training efforts for back-up Renewal Specialist to better serve the
growing needs of the company.
Fulfillment Kit Specialist
 Copy applications.
 Assemble and distribute multiple fulfillment kit types.
 Type and send out cancellation letters.
 Print policy wordings, claims forms, privacy policy, declaration pages and medical ID
cards.
LESLIE GAIL PEREZ PAGE 2
HEMORRHOID RELIEF CENTER, Indianapolis, Indiana 08/2003-10/2003
Receptionist
Answer telephone, schedule appointments, make confirmation calls for next day appointments, fill
in all applicable paperwork, make sure new patients fill in all required forms, copy, fax, file,
collect and record payments, assemble new patient files and check patients in and out.
ATA, Indianapolis, Indiana 03/2003-08/2003
Reservation Sales Agent
Provided customer service and support to ATA customers including flight availability and
confirmation, booking and confirming air travel reservations, informing and communicating
various fare type rules and regulations, resolving customer issues.
ADP, Indianapolis, Indiana 07/1990-06/2002
Senior Production Representative
Ensured all paychecks, reports and CD/ROMs satisfy all quality requirements and quality
assurance/final inspection functions. The wrap function prepared and packaged clients’ paychecks
and applicable reports.
 Separated and packaged all paychecks and applicable reports for individual clients.
 Trained other associates on use of the PC and barcode system.
 Verified all packages were on proper shelf for delivery, received and separated clients’
reports including laser collated sets, worksheets, CD/ROM disks, timecard labels and special
instructions.
 Received paychecks and vouchers from the computer room and separated for check
stuffing.
 Operated high speed machinery to stuff checks and vouchers into envelopes.
 Delivered envelopes and boxes to the traffic department and sorted by applicable routes.
Traffic Dispatcher

3. Coordinated timely pick-up of client’s payroll data and the delivery of payroll packages via outside
courier services. Provided prompt and courteous service of clients and client service associates’
inquiries and traffic related problems.
 Ensured all appropriate payroll data were distributed to outside courier services.
 Maintained a database of clients; pick-up/delivery information and coordinated any
changes with other regional departments.
 Coordinated utilization of outside courier services.
 Notified clients of any excess delays pertaining to the delivery of payrolls.
 Entered packages into the UPS, Airborne & Fed EX systems.
 Tracked packages vie the telephone and Internet.
LESLIE GAIL PEREZ PAGE 3
Prelist
Researched and reconciled payroll errors detected by the payroll system before paychecks were
produced and identified errors pertaining to specific company codes.
 Received edit reports from the computer room and separated by control numbers.
 Reviewed pre-list reports and identified errors pertaining to specific control numbers.
 Entered payroll data into the PC.
 Submitted payroll batches to the computer room for processing.
 Determined corrective action based on department operating procedures.
EDUCATION AND PROFESSIONAL EXPERIENCE
High School Diploma Introduction to PC Basics
Ben Davis High School, Indianapolis, Indiana ADP, Indianapolis, Indiana
SPECIAL SKILLS
 Windows XP Professional, Windows 7
 Internet Explorer
 Right Fax
 Image Now
 IBPM by Stellent (Imaging and Business Process Management)
 Teleform Verifier (Batch Management Dialog)
 Admin Sys
 Accessory Manager
 Acorde (Optika)
 Microsoft Word, Outlook and Excel
 My Documents
 TPX
 Citrix XenApp
 AWD
 Business Intelligence

4.  Business Objects
 CRS Search
 Claims Rescan