Newer slides here: http://www.slideshare.net/LilianKasem/bots-are-the-new-apps-70114683

1. liliankasem.com | @liliankasem
CONVERSATIONS-AS-A-PLATFORM
Bots Are The New Apps
LILIAN KASEM
www.botframework.com

2. Why are we hearing so much
about bots now?
• AI
• Messaging apps
• Data
@liliankasem

3. 3.6 Million Apps
Total Number
of Mobile
Apps
@liliankasem

4. 1
2
3
4
5
6
7
8
9
10
Monthly Mobile Usage
Source AppAnnie 2015
Mobile Minutes Spent in for leading OTT messaging apps (US)
M
5M
10M
15M
20M
25M
30M
35M
@liliankasem

5. 1bn
62m
100m
300m
800mTotal
Registered
Users
(Mobile & Desktop)
@liliankasem

7. Conversations
as a Platform

8. Conversations
as a Platform

9. RUNS ANYWHERE,
ANY DEVICE
SOLVES A PROBLEM

10. How do you make a bot?
How do you make a bot GREAT?

11. www.botframework.com

12. Bot Connector Basics
@liliankasem

13. Bot Builder SDK
@liliankasem

14. Bot Connector Messages
{
"type": "Message",
"id": "68YrxgtB53Y",
"conversationId": "DphPaFQrDuZDKyCez4AFGcT4vy5aQDje1lLGIjB8v18MFtb",
"language": "en",
"text": "You can say "/order" to order!",
"attachments": [ ],
"from": {
"name": "+12065551212",
"channelId": "sms",
"address": "+12065551212",
"id": "Ro52hKN287",
"isBot": false
},
"channelData": { SMS data here },
"botUserData": { your data here },
...
}
Bot
Connector
Your
Bot
@liliankasem

15. Bot Framework Emulator
@liliankasem

16. Developer Portal
@liliankasem

17. Bot Directory
@liliankasem

18. Hello World

19. Adding
Bot Smarts
COGNITIVE APIs

20. Microsoft
Cognitive
Services
Give your apps
a human side

21. Apps Powered by MS Cognitive Services
Captionbot.ai CelebsLike.Me Murphybot.com
How-Old.net TwinsOrNot.net
https://www.microsoft.com/cognitive-services/en-us/applications

22. Speech & Language
Custom Recognition | Speaker Recognition | Speech
Bing Spell Check | Language Understanding | Linguistic Analysis | Text Analytics | Web
Language Model

23. github.com/liliankasem/busbot

24. Bot + Cognitive Services

25. Bot Best
Practices

26. It’s not just a dev’s job

27. Best Practices: Planning
How does it add value?
What is its task?
How will people use it?
@liliankasem

28. Best Practices: Planning
How does it add value?
What is its task?
How will people use it?
@liliankasem

29. Best Practices: Onboarding
Have the bot introduce itself
Explain what it can do
Introduce a menu that users can easily return to if stuck
Suggest a first action for the user to take
@liliankasem

30. Best Practices: Interaction
Use buttons
Be clear when asking for a user’s information
Layer in A.I.
Add conversation
Don’t leave users hanging
Add some design elements
@liliankasem

31. Best Practices: Live
Capture Telemetry
Identify pain points
Implement Feedback loop
DevOps

32. Are bots the new apps?

33. liliankasem.com | @liliankasem
• dev.botframework.com
• microsoft.com/cognitive-services
• github.com/liliankasem/busbot
www.botframework.com