Moderate This!
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This is a 1-slide summary of the discussion at UXCampDC's Moderate This! session.
![Moderate This!
Choosing Participants
Test Set-up
• Choose 5-7 participants who represent the demographics of your site’s actual
visitors/user/customers.
• Remember that any testing is better than not testing at all, but that
testing with internal participants comes with a bias.
• Avoid long sessions, that fatigue both the participant and moderator.
• Guide participants through tasks chosen from real-life scenarios.
• Remain patient with the user yet in control of the test.
Techniques
Prompting as a reminder:
So...?
What are you seeing here?
Reading Material*
Probing questions:
Tell me a little more about…
Describe a bit more about…
Task Failure:
Don’t commiserate
Don’t tell a white lie
1.
2.
3.
4.
Probing examples:
Is that what you expected, or not what you
expected?
If you were at home, what would you do next?
You just said, “[participant quote].” Help me
to understand what you mean by that.
Don’t make me Think
Rocket Surgery Made Easy
Handbook of Usability
Testing: How to Plan,
Design, and Conduct
Effective Tests
Moderating Usability
Tests: Principles and
Practices for Interacting
*The above are by no means the only
references available for moderating
usability tests. If you are questioning what
to do next, these four are a good place to
start.](https://image.slidesharecdn.com/moderatethis-140107132717-phpapp01/85/moderate-this-1-320.jpg)
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Moderate This!
- 1. Moderate This! Choosing Participants Test Set-up • Choose 5-7 participants who represent the demographics of your site’s actual visitors/user/customers. • Remember that any testing is better than not testing at all, but that testing with internal participants comes with a bias. • Avoid long sessions, that fatigue both the participant and moderator. • Guide participants through tasks chosen from real-life scenarios. • Remain patient with the user yet in control of the test. Techniques Prompting as a reminder: So...? What are you seeing here? Reading Material* Probing questions: Tell me a little more about… Describe a bit more about… Task Failure: Don’t commiserate Don’t tell a white lie 1. 2. 3. 4. Probing examples: Is that what you expected, or not what you expected? If you were at home, what would you do next? You just said, “[participant quote].” Help me to understand what you mean by that. Don’t make me Think Rocket Surgery Made Easy Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests Moderating Usability Tests: Principles and Practices for Interacting *The above are by no means the only references available for moderating usability tests. If you are questioning what to do next, these four are a good place to start.