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Issue 1
Executive Summary
The Changing Landscape of Banking
Banks and Big Data
Introducing The Solix Common Data Platform (CDP)
A Digital Business Conversion Strategy
Conclusion
About Solix Technologies
2
3
7
9
12
12
13
Data-Driven Banking: Managing
the Digital Transformation
Empowering the Data-driven Enterprise
2
Executive Summary
Banks are on the front lines of business disruption.
Uber and Airbnb may get more press, but fintechs
and new online banks are just as disruptive. These
new competitors, are digitizing individual services,
picking them off piecemeal and eroding the
income of financial institutions. Even the largest
financial institutions are feeling the heat and are
offering their own automated services. Structural
and technological complexity, cost and compliance
issues — along with internal politics — are holding
large banks back. They know they need to respond,
but they are too fragmented, and redesigning
individual services is not adequate. Meanwhile,
banks are slowly dying the death of 1,000 cuts.
Full-service digital banking demands technology
that can capture all the bank’s data, including
audio and visual, provide one version of the truth
and support a 360-degree view of each customer,
from individuals to Fortune 500 corporations.
That technology must cost a fraction of today’s
infrastructure. The Enterprise Data Warehouse
(EDW) cannot handle the huge volumes and
variety of data types and formats involved, and it
is too expensive.
Digital banking requires a platform that will
support plug-and-play integration of new
technologies with existing infrastructure,
allowing banks to automate individual business
processes locally, while creating a new, unified
infrastructure. This platform will allow them to
create a fully integrated banking operation for the
first time, while continually adopting the latest
technology easily, quickly and inexpensively.
It will support advanced analytics, including
cognitive, to deliver answers to complex
questions — quickly, interactively and directly
to bank personnel and customers — without
the need for IT intermediaries to code reports.
This will allow them to offer something that the
competition cannot — a coherent, customized
financial solution for each customer.
One thing is
very clear – the
financial services
of the future will
run on data; that
data will include
audio and visual,
social media,
Internet-of-Things
(IoT), log files and
digital transaction
files. Some data
streams will
be internally
generated and
others will be
external – from
social media, and
IoT
FIGURE 5 Event-Driven Application PlatformsFIGURE 1 Banks Tomorrow
Source: Solix Technologies
3
With Solix CDP banks can mine data to gather unprecedented Business Intelligence, increase
margins and provide significant ROI, while protecting data to ensure compliance and reducing
operating costs. It is the foundation on which banks can build their digital future.
Fortunately, that vision exists. It is Solix
Technologies’ Common Data Platform (CDP).
With the CDP banks can integrate their existing,
fragmented infrastructure with Big Data safely and
effectively, allowing the bank to build a single
central repository for all its data. With the Solix
CDP banks can mine data to gather unprecedented
Business Intelligence, increase margins and
provide significant ROI, while protecting data to
ensure compliance and reducing operating costs;
it eliminates the need for data scientists and other
scarce skill sets; it is the foundation on which
banks can build their digital future.
Source: Solix Technologies
The Changing Landscape of Banking
Banks are facing a massive disruption similar to
what retailing is experiencing at the hands of
Amazon (see Figure 2). By disintermediating retail,
harnessing new technologies, such as Big Data and
advanced analytics, and in some cases creating new
technology, Amazon designed its infrastructure for
maximum efficiency and redefined “doing more
with less.” And, Amazon did it well, while offering
a superior customer experience. Its IT infrastructure
and overall operations cost a fraction of that of
the major retailers, while supporting a selection of
products no retailer can match and providing two-
day delivery in most cases.
Amazon is the definition of digital business, and
it never stands still. It constantly improves its
technology and services, while cutting costs. In
the digital world everything — the technology,
business processes, the definition of the business
itself — constantly evolves. “One and done” no
longer exists.
If that weren’t enough, Amazon has demonstrated
another core characteristic of the digital enterprise
— the ability to leverage its flexibility and core
capabilities to disrupt an entirely different vertical,
the IT hardware industry. When it started Amazon
Banks are facing
a massive
disruption similar
to what retailing
is experiencing
at the hands of
Amazon.
FIGURE 5 Event-Driven Application Platforms
Source: Solix Technologies
FIGURE 2 The Changing Landscape of Banking
4
FIGURE 5 Event-Driven Application Platforms
Source: Solix Technologies
FIGURE 3 Customer 360
Web Services (AWS) few, if any, in the IT industry
anticipated that it would disrupt the computer
giants. Today Amazon makes most of its profits
from AWS, not from its huge retail operation.
This is both the largest threat and the potential
of digital business. Executives fear that some
company they have never heard of will create
an entirely new paradigm that totally disrupts
their business. But, the potential is that a big
bank builds the banking equivalent of Amazon
becoming the disruptor and finding its own
opportunity to infiltrate some other major market.
To fulfill the potential, today’s major banks need to
transform themselves into the banking equivalent of
Amazon — efficient, agile, able to evolve or rebuild
services on a dime — all while cutting operational
costs and capital investments to a fraction of what
they have been. Today, no one knows what the
digital bank of the future will look like. The winners
will define that as they constantly evolve to meet
changing customer desires. That is Amazon’s
strategy. Banks that cannot transform face
marginalization as those that do evolve, including
entirely new competitors, steal their business.
Digital Disruption Spearheaded By Fintechs
Fintechs are charting new ways of banking. Global
fintech investment grew 75 percent in 2015,
exceeding $22 billion, and the growth rate shows
no signs of slowing down. While banks feel bound
by regulation, in reality only some services, such
as deposits and the fiduciary duties surrounding
them, are highly regulated. Fintechs are focusing
on other areas such as SME lending, with simpler
regulations. They are taking advantage of the
regulatory atmosphere as financial regulations
continue evolving rapidly to address the emerging
world of mobile and automated financial services.
Fintechs are also free of the expensive,
cumbersome IT technology anchoring big banks
to the past. This makes them agile. They focus on
mobile banking, delivering their services wherever
the customer is through mobile apps. Their person-
to-person (P2P) banking matches the expectations
of Millennials, and opens an opportunity to
bring banking to 1.7 billion unbanked potential
customers.
Big banks,
however, have a
major advantage
over their
competition –
their depth of data
on their customers.
5
Is the bank secure
‘enough’ in the
digital era, where
increasingly
sophisticated
cyber criminals
are constantly
looking for
weaknesses?
Big banks, however, have a major advantage: their
customer data. However, that data is locked in
multiple siloed systems. To maximize its value, the
banks need to unify all that data in one place and
combine it with the social media data, including
video and potentially IoT data from smartphones
and wearables, to develop a 360-degree view of
their customers (see Figure 3). The new online
banks, for instance, provide instant loan approval.
With their deep customer knowledge, big banks
could use cognitive analysis to offer approval,
even for mortgages and larger business loans,
before the customer asks, with at least equal
risk management as their present slow, manual
approval methods provide.
Social media and web search data can let a bank
identify customers in the market for a new car and
send them a pre-approved car loan offer, based
on automated analysis of the customer’s credit
history, before the customer has contacted an auto
dealer. This could open the auto loan market to
the bank.
Exposure to Cyber Security/Threat
Consumers trust banks to protect their personal
information. Banks have physical security, network
security, wire security. But, is that enough in the
digital era, where increasingly sophisticated cyber
criminals are constantly looking for weaknesses, and
many of the most devastating attacks often start by
tricking an employee into infecting a system with
malware? Security used to depend on firewalls to keep
the crooks out. Now, it starts with the presumption
that your systems have been penetrated. The focus is
to identify incursions as soon as possible and limit the
damage (see Figure 4).
One large U.S. bank suffered a cyberattack that
compromised the data of more than 70 million
households. A data breach of the online platform
of another bank may have exposed the personally
identifiable information of thousands of customers.
Lost devices, payment card fraud and unintended
disclosures are other causes of the data breaches
across various banks in the past.
Advanced security systems harness Big Data and
advanced analysis capabilities. They analyze log
files from all the devices on the internal system,
from network switches to printers, to look for
suspicious activities, such as systems sending
data to suspicious web addresses and employees
printing large amounts of data.
Millennials and Customer Experience
In North America alone, 80 million millennials are
poised to transform banking forever. This unique
generation is now the fastest growing segment of
bank customers in the United States. Millennials
FIGURE 5 Event-Driven Application PlatformsFIGURE 4 Banking Fraud Losses
Source: Solix Technologies
6
present a once-in-a-generation opportunity for
community banks to show how they understand,
value and embrace this new generation. This
generation grew up with mobile computing and
social media. They expect banks to offer services
through mobile apps and communicate via
messaging. Mobile can reduce the cost and error
rate of handling transactions, reduce expenses
of running physical branches and open a huge
market of unbanked individuals. For customers it
means 24/7 banking from wherever they happen
to be. But, it requires high levels of automation
and real-time service delivery. Add machine
learning analysis, and a bank can sell services to
customers the way Amazon sells books based on
the customer’s reading habits.
Digital Era: New Sources of Revenue
Personalization across all stages of customer
experience will be a key differentiator for banking.
It can increase customer engagement, reduce
costs, increase cross sales and improve customer
satisfaction and loyalty.
Market research shows customers, including
Millennials, want financial institutions to understand
their needs and deliver customized services. The
lack of personalization is a major reason banks
are losing business. Banks have a huge advantage
in the data they have on their customers. Digital
banks will use that to improve services, including
anticipating customer needs. For instance, the digital
bank will know what customers need to replace
their air conditioning and offer a pre-approved home
improvement loan proactively, making it easier for the
customer to use the bank.
Performance and Regulatory Issues
The quandary facing financial institutions is
clear; financial data is among the most regulated
commodities on Earth (see Figure 5). The banking
business model rests on being a safe and secure place
for the customer’s money and personal information.
With the diversification of the banking industry and
addition of customer-friendly services, such as online
banking and mobile apps, banks are inundated with
the volume, variety and velocity of data collected.
Source: Solix Technologies
Personalization
across all stages
of the consumer
journey will be a
key differentiator
for banking. It
can increase
customer
engagement,
reduce costs,
increase cross
sales and
improve customer
satisfaction and
loyalty.
Gartner says “As
the implications of
digitalization play
out in an industry
challenged with
performance and
regulatory issues, it is
becoming clearer that
20th century business
and operating models
are inadequate.”
FIGURE 5 Event-Driven Application Platforms
Source: Solix Technologies
FIGURE 5 Regulations and Laws in Banking
Millennials
present a once-
in-a-generation
opportunity for
community banks
to show how they
understand, value
and embrace this
new generation.
7
Banks and Big Data
The Role of Big Data
Financial services of the future will run on data —
structured customer data, transaction data, streaming
clicks and log data, audio/visual data, social media,
IoT and digital transaction files. Some data streams
will be internal and others external — from Twitter,
Facebook, wearables and smart phones. The volume
of data involved is growing exponentially, and new
data types are being added constantly. Data holds
the key to increased revenue, better security, stability
and customer service in an ever-shifting regulatory
and technological landscape. Data drives the digital
economy (see Figure 6). It is an asset that gives
a 360-degree view of customers, reveals revenue
streams and maximizes profit margins.
Big Data technology can meet critical banking
requirements in the areas of customer segmentation
and personalized product offerings, compliance and
regulatory reporting, fraud detection, security, risk
management, streamlining and evolving internal
business practices.
A leading global bank is leveraging Big Data to
acquire and retain customers, while driving down IT
costs. Another bank uses Big Data to develop in-depth
profiles of consumer habits to develop new revenue
streams.
Challenges with Current Big Data Technologies
Digital banking requires a next-generation enterprise
infrastructure based on Big Data technology that
delivers the right information to the right person
at the right moment. It needs real-time analysis to
support high levels of security, market development
and personalized customer service. The traditional top-
down, tightly architected IT structure is antithetical
to the agility required to constantly develop and
redevelop the multiplicity of services that will make
up the digital bank. IT needs to create an ecosystem
of independent processes unified through a common
data platform and a library of standard APIs.
Data holds the
key to increased
revenue, better
security, stability
and customer
service in an
ever-shifting
regulatory and
technological
landscape. Data
drives the digital
economy.
FIGURE 5 Event-Driven Application Platforms
Source: Solix Technologies
FIGURE 6 Big Data in Banking
8
The EDW cannot meet the challenge for several
reasons:
•	 Relational databases require that all data be
transformed into a standard format. This extract,
transform and load (ETL) process is slow and
expensive, making the EDW unable to handle
the huge volumes of data involved.
•	 The EDW is designed to handle“structured
data,” alpha-numeric data that can fit into
a spreadsheet-like grid. This excludes audio,
video, still images and other forms of data
that are vital to support machine learning and
cognitive analysis.
•	 The ETL process creates a database that can
only answer specific pre-defined questions.
It cannot answer ad hoc, interactive,
unpredictable questions that are required to
manage 21st Century digital business.
•	 The EDW is expensive, making it impractical for
storing and processing large volumes of data.
Big Data technologies excel at the requirements of
the data-driven enterprise that the EDW lacks. But it
has its own issues, including the constant technology
churn and mutual incompatibility of many of the
components of the Big Data stack, which are not
designed to work together. The core Hadoop database
strips all data of its vital metadata on ingestion. It
cannot create a logical database that spans several
physical databases running in different locations,
which is a requirement when working with terabytes
or exabytes of data that are too big to move.
Big Data Platform requirements
What banks need is a Big Data platform that can
provide the missing core technologies, including:
•	 Basic data management technologies, including
metadata capture and management.
•	 Advanced data management technologies
required by banks, such as legal hold.
•	 A full set of APIs that can support plug-and-play
construction and modification of the Big Data
stack, eliminating the technical complexity of
building the data lake.
•	 Support for all the major databases including
traditional EDWs, the leading Hadoop
distributions, and NoSQL databases.
•	 The ability to run across data lakes in multiple
physical locations, both in-house and in
the cloud, to create a single logical data
environment to feed next-generation analysis
systems that will power the digital financial
institution.
•	 Ongoing support from a central source
ensuring it will keep up with new technologies
as they emerge, future-proofing the Big Data
architecture.
This is a big order. Fortunately, such a system
exists in the market today. It is the Solix Common
Data Platform.
Source: Solix Technologies
What banks need is a Big Data platform that can provide the missing core technologies.
Fortunately, such a system exists in the market today. It is the Solix Common Data Platform.
Gartner says,
“any organization
thinking of simply
applying existing
information
governance
practices to
Big Data will
likely fail – not
least because
much data is
ungoverned;
or governed by
others according
to a different set
of objectives.”
9
The Solix CDP brings enterprise grade capabilities
to the Hadoop framework and addresses the
shortcomings of data lakes. The Solix CDP
provides uniform data collection, information
lifecycle management (ILM), governance and
secure data access for advanced analytics. It adds
full metadata management, capturing metadata
on data ingestion and recording accesses and
changes as they happen (see Figure 8). This is
particularly important for data security.
The Solix CDP is certified to operate with both the
Cloudera and Hortonworks Hadoop distributions, the
two most popular versions of Hadoop. It also supports
all traditional database systems and most NoSQL
database engines; it runs in-house or as-a-service on
both the Amazon Web Services (AWS) and Microsoft
Azure clouds, the two most popular IaaS systems.
Uniform Data Collection
The Solix CDP is a uniform data collection system
for structured, unstructured and semi-structured
data, featuring low-cost data storage and advanced
analytics. It stores data as-is to eliminate costly ETL
operations, and transforms data to feed downstream
NoSQL and analytics applications.
Information Lifecycle Management (ILM)
It’s heritage in ILM means it supports RDBMS
systems, including EDWs, adding them into the Big
Data environment without disturbing their operations.
It adds automatic data tiering, archiving and disposal
based on customizable business rules. This is vital for
managing the huge volumes of Big Data, improving
system performance and accuracy of real-time
analytics while cutting costs.
Solix Common Data Platform brings enterprise grade capabilities to the Hadoop
framework and addresses all the shortcomings of data lakes.
Introducing The Solix Common Data Platform
Solix CDP=
Enterprise
Archiving +
Enterprise
Data Lake +
Information
Governance
FIGURE 5 Event-Driven Application Platforms
Source: Solix Technologies
FIGURE 7 Solix Common Data Platform Architecture
10
Comprehensive Information Governance
The Solix CDP’s comprehensive information
governance provides the control framework necessary
for data access control, data assessment, data
discovery, data classification, data validation, retention
management, legal hold and privilege management.
It adds other advanced features important for data
management in financial organizations, including
legal hold of specific data sets. A robust ILM strategy
focused on governance and security requirements
must be an essential part of the evolution of an
organization’s overall data strategy.
Secure Data Access for Advanced Analytics
The Solix CDP incorporates the Apache Spark
and MapReduce technologies, providing support
for advanced analytics. It can create a single,
logical data infrastructure across multiple
internal and cloud-based databases, giving the
analysis engines access to all the data needed
for digital banking. Its constantly updated
library of APIs for interconnecting Big Data
software stack components, eliminates technical
complexity. Solix software engineers constantly
add APIs to support new technologies as they
gain traction in the Big Data ecosystem, future-
proofing customers’ Big Data installations.
Solix Technology stands behind this and all its
products with full support and an engineering
team that responds to customer requests for
new and improved features. With the Solix CDP,
replacing an older technology with a more
advanced one is a plug-and-play exercise.
For more detailed information.
Source: Solix Technologies
FIGURE 5 Event-Driven Application Platforms
Source: Solix Technologies
FIGURE 8 Solix Common Data Platform - Solutions
Solix CDP
provides uniform
data collection,
information
lifecycle
management,
governance and
secure data access
for advanced
analytics.
11
The Solix CDP is a multi-level platform based on the proven Solix ILM tool set:
•	 It is certified on the Cloudera and Hortonworks Hadoop distributions, the two most popular versions
of Hadoop, as well as all traditional RDBMS and most NoSQL database engines, and as-a-service on
AWS and Microsoft Azure.
•	 It can create a single, logical data infrastructure across multiple internal and cloud-based data lakes,
giving the analysis engines access to all the data required for digital banking.
•	 It includes a constantly updated library of APIs for interconnecting Big Data software stack
components, eliminating technical complexity.
•	 It adds full metadata support to Hadoop data lakes, which is the basis for data management, search,
and security.
•	 It adds ILM capabilities, most notably automatic data tiering, archiving and disposal based on
customizable business rules. Without ILM data lakes become bloated with old data that slows
response times and can result in inaccurate analysis results.
•	 It incorporates both the Apache Spark and MapReduce technologies, providing support for advanced
analytics.
•	 Solix Technology stands fully behind this and all its products with full support and an engineering
team that responds to customer requests for new and improved features.
•	 For more detailed information, visit here.
Quick Glance: Features of Solix Common Data Platform
The bank has
to disrupt itself
while continuing
to deliver a
complex set of
services, maintain
security, comply
with financial
regulations, and
fend off digital
disruptors that
are nibbling at
the bank’s core
business.
FIGURE 5 Event-Driven Application PlatformsFIGURE 9 Solix Common Data Platform - Enabling a Data-driven Enterprise
Source: Solix Technologies
12
A Digital Business Conversion Strategy
Moving a financial institution to the digital economy
is complex, requiring constant flexibility. The bank has
to disrupt itself, while simultaneously delivering all
of its services, maintaining security, complying with
regulations and fending off digital upstarts nibbling at
the bank’s business.
Financial institutions can learn from to the auto
industry in the 1980s. Manufacturers faced major
disruption when the first generation of robotics
impacted the industry. The big three American auto
companies built new automated manufacturing
facilities that were often outmoded on the day they
opened. The Japanese automated workstations one
at a time, building on a plug-and-play platform that
guaranteed full integration of the factory. As new
requirements and technologies emerged, they could
replace individual pieces quickly and inexpensively.
The result was constant evolution toward the goal of
the modern automated factory.
Source: Solix Technologies
Conclusion
For the last two years, Big Data early adopters
have struggled to build systems from immature,
often incompatible technologies. Wikibon’s George
Gilbert says this is delaying the adoption of Big
Data technologies despite the tremendous promise
of digital businesses. The Solix CDP eliminates the
daunting technical complexity of Big Data and makes
it practical for financial services companies to build
digital businesses that respond to the changing
business climate and customer needs.
With the CDP, you can refocus on the emerging
digital business climate, respond quickly to the latest
business challenges, and turn your company from a
legacy bank to a powerhouse of disruption that can
take full advantage of the opportunities presented by
the digital business revolution.
Source: Solix Technologies
With Solix CDP,
you can refocus
on the emerging
digital business
climate, respond
quickly to the
latest challenges
to your business,
and build the
services that
will turn your
company from
a legacy service
provider to a
powerhouse of
disruption.
13
Solix Technologies, Inc. is a leading big data
application provider that empowers data-driven
enterprises with optimized infrastructure, data
security and advanced analytics by achieving
Information Lifecycle Management (ILM) goals.
Solix Big Data Suite offers an ILM framework
for Enterprise Archiving and Enterprise Data
Lake applications with Apache Hadoop as an
enterprise data repository. The Solix Enterprise
Data Management Suite (Solix EDMS) enables
organizations to implement Database Archiving,
Test Data Management (Data Subsetting), Data
Masking and Application Retirement across
all enterprise data. Solix Technologies, Inc. is
headquartered in Santa Clara, California and
operates worldwide through an established
network of value added resellers (VARs) and
systems integrators. To learn more, please visit
http://www.solix.com.
Empowering the Data-driven Enterprise
About Solix Technologies

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Data-driven Banking: Managing the Digital Transformation

  • 1. Issue 1 Executive Summary The Changing Landscape of Banking Banks and Big Data Introducing The Solix Common Data Platform (CDP) A Digital Business Conversion Strategy Conclusion About Solix Technologies 2 3 7 9 12 12 13 Data-Driven Banking: Managing the Digital Transformation Empowering the Data-driven Enterprise
  • 2. 2 Executive Summary Banks are on the front lines of business disruption. Uber and Airbnb may get more press, but fintechs and new online banks are just as disruptive. These new competitors, are digitizing individual services, picking them off piecemeal and eroding the income of financial institutions. Even the largest financial institutions are feeling the heat and are offering their own automated services. Structural and technological complexity, cost and compliance issues — along with internal politics — are holding large banks back. They know they need to respond, but they are too fragmented, and redesigning individual services is not adequate. Meanwhile, banks are slowly dying the death of 1,000 cuts. Full-service digital banking demands technology that can capture all the bank’s data, including audio and visual, provide one version of the truth and support a 360-degree view of each customer, from individuals to Fortune 500 corporations. That technology must cost a fraction of today’s infrastructure. The Enterprise Data Warehouse (EDW) cannot handle the huge volumes and variety of data types and formats involved, and it is too expensive. Digital banking requires a platform that will support plug-and-play integration of new technologies with existing infrastructure, allowing banks to automate individual business processes locally, while creating a new, unified infrastructure. This platform will allow them to create a fully integrated banking operation for the first time, while continually adopting the latest technology easily, quickly and inexpensively. It will support advanced analytics, including cognitive, to deliver answers to complex questions — quickly, interactively and directly to bank personnel and customers — without the need for IT intermediaries to code reports. This will allow them to offer something that the competition cannot — a coherent, customized financial solution for each customer. One thing is very clear – the financial services of the future will run on data; that data will include audio and visual, social media, Internet-of-Things (IoT), log files and digital transaction files. Some data streams will be internally generated and others will be external – from social media, and IoT FIGURE 5 Event-Driven Application PlatformsFIGURE 1 Banks Tomorrow Source: Solix Technologies
  • 3. 3 With Solix CDP banks can mine data to gather unprecedented Business Intelligence, increase margins and provide significant ROI, while protecting data to ensure compliance and reducing operating costs. It is the foundation on which banks can build their digital future. Fortunately, that vision exists. It is Solix Technologies’ Common Data Platform (CDP). With the CDP banks can integrate their existing, fragmented infrastructure with Big Data safely and effectively, allowing the bank to build a single central repository for all its data. With the Solix CDP banks can mine data to gather unprecedented Business Intelligence, increase margins and provide significant ROI, while protecting data to ensure compliance and reducing operating costs; it eliminates the need for data scientists and other scarce skill sets; it is the foundation on which banks can build their digital future. Source: Solix Technologies The Changing Landscape of Banking Banks are facing a massive disruption similar to what retailing is experiencing at the hands of Amazon (see Figure 2). By disintermediating retail, harnessing new technologies, such as Big Data and advanced analytics, and in some cases creating new technology, Amazon designed its infrastructure for maximum efficiency and redefined “doing more with less.” And, Amazon did it well, while offering a superior customer experience. Its IT infrastructure and overall operations cost a fraction of that of the major retailers, while supporting a selection of products no retailer can match and providing two- day delivery in most cases. Amazon is the definition of digital business, and it never stands still. It constantly improves its technology and services, while cutting costs. In the digital world everything — the technology, business processes, the definition of the business itself — constantly evolves. “One and done” no longer exists. If that weren’t enough, Amazon has demonstrated another core characteristic of the digital enterprise — the ability to leverage its flexibility and core capabilities to disrupt an entirely different vertical, the IT hardware industry. When it started Amazon Banks are facing a massive disruption similar to what retailing is experiencing at the hands of Amazon. FIGURE 5 Event-Driven Application Platforms Source: Solix Technologies FIGURE 2 The Changing Landscape of Banking
  • 4. 4 FIGURE 5 Event-Driven Application Platforms Source: Solix Technologies FIGURE 3 Customer 360 Web Services (AWS) few, if any, in the IT industry anticipated that it would disrupt the computer giants. Today Amazon makes most of its profits from AWS, not from its huge retail operation. This is both the largest threat and the potential of digital business. Executives fear that some company they have never heard of will create an entirely new paradigm that totally disrupts their business. But, the potential is that a big bank builds the banking equivalent of Amazon becoming the disruptor and finding its own opportunity to infiltrate some other major market. To fulfill the potential, today’s major banks need to transform themselves into the banking equivalent of Amazon — efficient, agile, able to evolve or rebuild services on a dime — all while cutting operational costs and capital investments to a fraction of what they have been. Today, no one knows what the digital bank of the future will look like. The winners will define that as they constantly evolve to meet changing customer desires. That is Amazon’s strategy. Banks that cannot transform face marginalization as those that do evolve, including entirely new competitors, steal their business. Digital Disruption Spearheaded By Fintechs Fintechs are charting new ways of banking. Global fintech investment grew 75 percent in 2015, exceeding $22 billion, and the growth rate shows no signs of slowing down. While banks feel bound by regulation, in reality only some services, such as deposits and the fiduciary duties surrounding them, are highly regulated. Fintechs are focusing on other areas such as SME lending, with simpler regulations. They are taking advantage of the regulatory atmosphere as financial regulations continue evolving rapidly to address the emerging world of mobile and automated financial services. Fintechs are also free of the expensive, cumbersome IT technology anchoring big banks to the past. This makes them agile. They focus on mobile banking, delivering their services wherever the customer is through mobile apps. Their person- to-person (P2P) banking matches the expectations of Millennials, and opens an opportunity to bring banking to 1.7 billion unbanked potential customers. Big banks, however, have a major advantage over their competition – their depth of data on their customers.
  • 5. 5 Is the bank secure ‘enough’ in the digital era, where increasingly sophisticated cyber criminals are constantly looking for weaknesses? Big banks, however, have a major advantage: their customer data. However, that data is locked in multiple siloed systems. To maximize its value, the banks need to unify all that data in one place and combine it with the social media data, including video and potentially IoT data from smartphones and wearables, to develop a 360-degree view of their customers (see Figure 3). The new online banks, for instance, provide instant loan approval. With their deep customer knowledge, big banks could use cognitive analysis to offer approval, even for mortgages and larger business loans, before the customer asks, with at least equal risk management as their present slow, manual approval methods provide. Social media and web search data can let a bank identify customers in the market for a new car and send them a pre-approved car loan offer, based on automated analysis of the customer’s credit history, before the customer has contacted an auto dealer. This could open the auto loan market to the bank. Exposure to Cyber Security/Threat Consumers trust banks to protect their personal information. Banks have physical security, network security, wire security. But, is that enough in the digital era, where increasingly sophisticated cyber criminals are constantly looking for weaknesses, and many of the most devastating attacks often start by tricking an employee into infecting a system with malware? Security used to depend on firewalls to keep the crooks out. Now, it starts with the presumption that your systems have been penetrated. The focus is to identify incursions as soon as possible and limit the damage (see Figure 4). One large U.S. bank suffered a cyberattack that compromised the data of more than 70 million households. A data breach of the online platform of another bank may have exposed the personally identifiable information of thousands of customers. Lost devices, payment card fraud and unintended disclosures are other causes of the data breaches across various banks in the past. Advanced security systems harness Big Data and advanced analysis capabilities. They analyze log files from all the devices on the internal system, from network switches to printers, to look for suspicious activities, such as systems sending data to suspicious web addresses and employees printing large amounts of data. Millennials and Customer Experience In North America alone, 80 million millennials are poised to transform banking forever. This unique generation is now the fastest growing segment of bank customers in the United States. Millennials FIGURE 5 Event-Driven Application PlatformsFIGURE 4 Banking Fraud Losses Source: Solix Technologies
  • 6. 6 present a once-in-a-generation opportunity for community banks to show how they understand, value and embrace this new generation. This generation grew up with mobile computing and social media. They expect banks to offer services through mobile apps and communicate via messaging. Mobile can reduce the cost and error rate of handling transactions, reduce expenses of running physical branches and open a huge market of unbanked individuals. For customers it means 24/7 banking from wherever they happen to be. But, it requires high levels of automation and real-time service delivery. Add machine learning analysis, and a bank can sell services to customers the way Amazon sells books based on the customer’s reading habits. Digital Era: New Sources of Revenue Personalization across all stages of customer experience will be a key differentiator for banking. It can increase customer engagement, reduce costs, increase cross sales and improve customer satisfaction and loyalty. Market research shows customers, including Millennials, want financial institutions to understand their needs and deliver customized services. The lack of personalization is a major reason banks are losing business. Banks have a huge advantage in the data they have on their customers. Digital banks will use that to improve services, including anticipating customer needs. For instance, the digital bank will know what customers need to replace their air conditioning and offer a pre-approved home improvement loan proactively, making it easier for the customer to use the bank. Performance and Regulatory Issues The quandary facing financial institutions is clear; financial data is among the most regulated commodities on Earth (see Figure 5). The banking business model rests on being a safe and secure place for the customer’s money and personal information. With the diversification of the banking industry and addition of customer-friendly services, such as online banking and mobile apps, banks are inundated with the volume, variety and velocity of data collected. Source: Solix Technologies Personalization across all stages of the consumer journey will be a key differentiator for banking. It can increase customer engagement, reduce costs, increase cross sales and improve customer satisfaction and loyalty. Gartner says “As the implications of digitalization play out in an industry challenged with performance and regulatory issues, it is becoming clearer that 20th century business and operating models are inadequate.” FIGURE 5 Event-Driven Application Platforms Source: Solix Technologies FIGURE 5 Regulations and Laws in Banking Millennials present a once- in-a-generation opportunity for community banks to show how they understand, value and embrace this new generation.
  • 7. 7 Banks and Big Data The Role of Big Data Financial services of the future will run on data — structured customer data, transaction data, streaming clicks and log data, audio/visual data, social media, IoT and digital transaction files. Some data streams will be internal and others external — from Twitter, Facebook, wearables and smart phones. The volume of data involved is growing exponentially, and new data types are being added constantly. Data holds the key to increased revenue, better security, stability and customer service in an ever-shifting regulatory and technological landscape. Data drives the digital economy (see Figure 6). It is an asset that gives a 360-degree view of customers, reveals revenue streams and maximizes profit margins. Big Data technology can meet critical banking requirements in the areas of customer segmentation and personalized product offerings, compliance and regulatory reporting, fraud detection, security, risk management, streamlining and evolving internal business practices. A leading global bank is leveraging Big Data to acquire and retain customers, while driving down IT costs. Another bank uses Big Data to develop in-depth profiles of consumer habits to develop new revenue streams. Challenges with Current Big Data Technologies Digital banking requires a next-generation enterprise infrastructure based on Big Data technology that delivers the right information to the right person at the right moment. It needs real-time analysis to support high levels of security, market development and personalized customer service. The traditional top- down, tightly architected IT structure is antithetical to the agility required to constantly develop and redevelop the multiplicity of services that will make up the digital bank. IT needs to create an ecosystem of independent processes unified through a common data platform and a library of standard APIs. Data holds the key to increased revenue, better security, stability and customer service in an ever-shifting regulatory and technological landscape. Data drives the digital economy. FIGURE 5 Event-Driven Application Platforms Source: Solix Technologies FIGURE 6 Big Data in Banking
  • 8. 8 The EDW cannot meet the challenge for several reasons: • Relational databases require that all data be transformed into a standard format. This extract, transform and load (ETL) process is slow and expensive, making the EDW unable to handle the huge volumes of data involved. • The EDW is designed to handle“structured data,” alpha-numeric data that can fit into a spreadsheet-like grid. This excludes audio, video, still images and other forms of data that are vital to support machine learning and cognitive analysis. • The ETL process creates a database that can only answer specific pre-defined questions. It cannot answer ad hoc, interactive, unpredictable questions that are required to manage 21st Century digital business. • The EDW is expensive, making it impractical for storing and processing large volumes of data. Big Data technologies excel at the requirements of the data-driven enterprise that the EDW lacks. But it has its own issues, including the constant technology churn and mutual incompatibility of many of the components of the Big Data stack, which are not designed to work together. The core Hadoop database strips all data of its vital metadata on ingestion. It cannot create a logical database that spans several physical databases running in different locations, which is a requirement when working with terabytes or exabytes of data that are too big to move. Big Data Platform requirements What banks need is a Big Data platform that can provide the missing core technologies, including: • Basic data management technologies, including metadata capture and management. • Advanced data management technologies required by banks, such as legal hold. • A full set of APIs that can support plug-and-play construction and modification of the Big Data stack, eliminating the technical complexity of building the data lake. • Support for all the major databases including traditional EDWs, the leading Hadoop distributions, and NoSQL databases. • The ability to run across data lakes in multiple physical locations, both in-house and in the cloud, to create a single logical data environment to feed next-generation analysis systems that will power the digital financial institution. • Ongoing support from a central source ensuring it will keep up with new technologies as they emerge, future-proofing the Big Data architecture. This is a big order. Fortunately, such a system exists in the market today. It is the Solix Common Data Platform. Source: Solix Technologies What banks need is a Big Data platform that can provide the missing core technologies. Fortunately, such a system exists in the market today. It is the Solix Common Data Platform. Gartner says, “any organization thinking of simply applying existing information governance practices to Big Data will likely fail – not least because much data is ungoverned; or governed by others according to a different set of objectives.”
  • 9. 9 The Solix CDP brings enterprise grade capabilities to the Hadoop framework and addresses the shortcomings of data lakes. The Solix CDP provides uniform data collection, information lifecycle management (ILM), governance and secure data access for advanced analytics. It adds full metadata management, capturing metadata on data ingestion and recording accesses and changes as they happen (see Figure 8). This is particularly important for data security. The Solix CDP is certified to operate with both the Cloudera and Hortonworks Hadoop distributions, the two most popular versions of Hadoop. It also supports all traditional database systems and most NoSQL database engines; it runs in-house or as-a-service on both the Amazon Web Services (AWS) and Microsoft Azure clouds, the two most popular IaaS systems. Uniform Data Collection The Solix CDP is a uniform data collection system for structured, unstructured and semi-structured data, featuring low-cost data storage and advanced analytics. It stores data as-is to eliminate costly ETL operations, and transforms data to feed downstream NoSQL and analytics applications. Information Lifecycle Management (ILM) It’s heritage in ILM means it supports RDBMS systems, including EDWs, adding them into the Big Data environment without disturbing their operations. It adds automatic data tiering, archiving and disposal based on customizable business rules. This is vital for managing the huge volumes of Big Data, improving system performance and accuracy of real-time analytics while cutting costs. Solix Common Data Platform brings enterprise grade capabilities to the Hadoop framework and addresses all the shortcomings of data lakes. Introducing The Solix Common Data Platform Solix CDP= Enterprise Archiving + Enterprise Data Lake + Information Governance FIGURE 5 Event-Driven Application Platforms Source: Solix Technologies FIGURE 7 Solix Common Data Platform Architecture
  • 10. 10 Comprehensive Information Governance The Solix CDP’s comprehensive information governance provides the control framework necessary for data access control, data assessment, data discovery, data classification, data validation, retention management, legal hold and privilege management. It adds other advanced features important for data management in financial organizations, including legal hold of specific data sets. A robust ILM strategy focused on governance and security requirements must be an essential part of the evolution of an organization’s overall data strategy. Secure Data Access for Advanced Analytics The Solix CDP incorporates the Apache Spark and MapReduce technologies, providing support for advanced analytics. It can create a single, logical data infrastructure across multiple internal and cloud-based databases, giving the analysis engines access to all the data needed for digital banking. Its constantly updated library of APIs for interconnecting Big Data software stack components, eliminates technical complexity. Solix software engineers constantly add APIs to support new technologies as they gain traction in the Big Data ecosystem, future- proofing customers’ Big Data installations. Solix Technology stands behind this and all its products with full support and an engineering team that responds to customer requests for new and improved features. With the Solix CDP, replacing an older technology with a more advanced one is a plug-and-play exercise. For more detailed information. Source: Solix Technologies FIGURE 5 Event-Driven Application Platforms Source: Solix Technologies FIGURE 8 Solix Common Data Platform - Solutions Solix CDP provides uniform data collection, information lifecycle management, governance and secure data access for advanced analytics.
  • 11. 11 The Solix CDP is a multi-level platform based on the proven Solix ILM tool set: • It is certified on the Cloudera and Hortonworks Hadoop distributions, the two most popular versions of Hadoop, as well as all traditional RDBMS and most NoSQL database engines, and as-a-service on AWS and Microsoft Azure. • It can create a single, logical data infrastructure across multiple internal and cloud-based data lakes, giving the analysis engines access to all the data required for digital banking. • It includes a constantly updated library of APIs for interconnecting Big Data software stack components, eliminating technical complexity. • It adds full metadata support to Hadoop data lakes, which is the basis for data management, search, and security. • It adds ILM capabilities, most notably automatic data tiering, archiving and disposal based on customizable business rules. Without ILM data lakes become bloated with old data that slows response times and can result in inaccurate analysis results. • It incorporates both the Apache Spark and MapReduce technologies, providing support for advanced analytics. • Solix Technology stands fully behind this and all its products with full support and an engineering team that responds to customer requests for new and improved features. • For more detailed information, visit here. Quick Glance: Features of Solix Common Data Platform The bank has to disrupt itself while continuing to deliver a complex set of services, maintain security, comply with financial regulations, and fend off digital disruptors that are nibbling at the bank’s core business. FIGURE 5 Event-Driven Application PlatformsFIGURE 9 Solix Common Data Platform - Enabling a Data-driven Enterprise Source: Solix Technologies
  • 12. 12 A Digital Business Conversion Strategy Moving a financial institution to the digital economy is complex, requiring constant flexibility. The bank has to disrupt itself, while simultaneously delivering all of its services, maintaining security, complying with regulations and fending off digital upstarts nibbling at the bank’s business. Financial institutions can learn from to the auto industry in the 1980s. Manufacturers faced major disruption when the first generation of robotics impacted the industry. The big three American auto companies built new automated manufacturing facilities that were often outmoded on the day they opened. The Japanese automated workstations one at a time, building on a plug-and-play platform that guaranteed full integration of the factory. As new requirements and technologies emerged, they could replace individual pieces quickly and inexpensively. The result was constant evolution toward the goal of the modern automated factory. Source: Solix Technologies Conclusion For the last two years, Big Data early adopters have struggled to build systems from immature, often incompatible technologies. Wikibon’s George Gilbert says this is delaying the adoption of Big Data technologies despite the tremendous promise of digital businesses. The Solix CDP eliminates the daunting technical complexity of Big Data and makes it practical for financial services companies to build digital businesses that respond to the changing business climate and customer needs. With the CDP, you can refocus on the emerging digital business climate, respond quickly to the latest business challenges, and turn your company from a legacy bank to a powerhouse of disruption that can take full advantage of the opportunities presented by the digital business revolution. Source: Solix Technologies With Solix CDP, you can refocus on the emerging digital business climate, respond quickly to the latest challenges to your business, and build the services that will turn your company from a legacy service provider to a powerhouse of disruption.
  • 13. 13 Solix Technologies, Inc. is a leading big data application provider that empowers data-driven enterprises with optimized infrastructure, data security and advanced analytics by achieving Information Lifecycle Management (ILM) goals. Solix Big Data Suite offers an ILM framework for Enterprise Archiving and Enterprise Data Lake applications with Apache Hadoop as an enterprise data repository. The Solix Enterprise Data Management Suite (Solix EDMS) enables organizations to implement Database Archiving, Test Data Management (Data Subsetting), Data Masking and Application Retirement across all enterprise data. Solix Technologies, Inc. is headquartered in Santa Clara, California and operates worldwide through an established network of value added resellers (VARs) and systems integrators. To learn more, please visit http://www.solix.com. Empowering the Data-driven Enterprise About Solix Technologies