Linda Tompkins is a finance and lending professional with over 15 years of experience in operations, sales, customer service, and mortgage lending. She has a proven track record of improving processes and avoiding customer problems. Her experience includes roles as a construction loan administrator, due diligence underwriter, and homeownership counselor assisting clients with loan modifications and foreclosure prevention. She has strong mentoring, communication, and problem-solving skills.

1. LINDA TOMPKINS
2602 Nightingale Lane 941-504-5316
Bradenton FL 34209 ltompkins25@gmail.com
PROFESSIONAL SUMMARY
•Finance, Lending Professional with over 15 years proven experience in operations, sales, customer service
•Consistently demonstrates commitment and tenacious dedication to excellence by successfully improving
service, delivery and operating efficiencies
•Adept at utilizing proactive outlook to identify potential issues and avoid recurring customer problems
•Excels in group ventures and enjoys opportunities to mentor and assist co-workers.
PROFESSIONAL ACCOMPLISHMENTS
• 15+ years of outstanding customer service, operations, and sales experience in banking/financial
services.
• Superb mentor and team leader: Effectively initiates change and quickly adapts to market fluctuations.
• Active listener: delivers value to customers by successfully guiding them to products and services that
best meet their specific needs.
• Processed over 200 loan files in various stages of construction due to a failed audit; successfully
attained passing audit grade within six months.
• Minimized bank’s losses by strategically attaining 70% workout rate of at-risk loans.
• Achieved stringent production goals without compromising service quality in an extremely competitive
environment requiring rapid review of customer loan files and frequent program changes.
• Organized and led first-time homebuyer seminars, successfully closing sales on 30% of seminar
referrals.
• Presented innovative financing proposal based on clients’ unique situations and received four loan
commitments valued at $400,000.
• Qualified Medicare Educator, successfully assisting seniors in selecting and enrolling in appropriate
prescription drug plan under strict timeline.
Successfully obtained FL Mortgage Broker’s License, 2010. Completed HUD’s Loss Mitigation
Certification in 2010, 2011.
PROFESSIONAL EXPERIENCE
Homeownership Counselor 2009-Present
Neighborhood Home Solutions, fka St. Petersburg Neighborhood Housing Services, Inc., St. Petersburg FL
•Counselor, foreclosure intervention. Link between client and lender in negotiating loan modifications
•Present public clinics, participate in intakes and provide counseling
•Knowledgeable in Treasury and FHA default prevention programs
•Assist clients with exit strategies when appropriate
•Certified as a Neighbor Works Default and Foreclosure Prevention Counselor
Construction Loan Administrator 2007 -2009
Suntrust Mortgage, Sarasota FL
•Processed 200+ files due to a consolidation to regional administration of construction loans
•Assisted customers impacted by market downturn in obtaining permanent financing
•Negotiated workouts, and interest rate reductions to prevent foreclosures

2. LINDA TOMPKINS JONES Page 2
941-792-5311 lindaleetjones@aol.com
•Deftly coordinated consistent contact with owners, builders and inspectors to bring projects to completion
Contract Due Diligence Underwriter 2006 - 2007
The Clayton Group, Tampa, FL
•Reviewed loans, establishing grades based on original lender and investor criteria under fast-paced deadlines
•Determined if loan was eligible for purchase
•Switched frequently among investor programs and guidelines, maintaining volume and service quality
Educator, Medicare Part D Campaign 2006
My Medicare Matters, Tampa FL
Washington, DC
•Guided seniors to elect and enroll in a prescription drug plan by the May 15th deadline
•Built rapport with clients, establishing comfort in selection process and expediting on-site sign-up
•Provided comprehensive information and clear instructions for at-home enrollees
Processor/Loan Officer Assistant 2004 - 2006
The Bank of Commerce, Sarasota FL
Processed, underwrote and closed portfolio construction / perm loans and secondary market end loans
Contract Underwriter 2001 - 2004
United Guaranty, Atlanta GA
•Selected to underwrite conventional, FHA and VA streamline refinance loans
•Subsequently placed as an on-site underwriter for Chase Home Finance in Tampa, FL for two years
Previous work history includes:
Assistant Branch Manager / Underwriter 1998-2001
Counrywide Home Loans, Sarasota FL
Mortgage Underwriter 1994-1998
Central Fidelity National Bank (now Wachovia) Richmond VA GE Capital Services, Mt Laurel NJ
Contract Underwriter 1992 - 1994
GE Capital Services, Mt Laurel NJ
EDUCATION
Bachelor of Science, Business Management. Southern New Hampshire University, Manchester, NH
FL Licensed Mortgage Broker, 2010
PROFESSIONAL DEVELOPMENT
Proficient in Microsoft Products and other software
FL Housing Finance Corp Various Training Sessions
VOLUNTEER ACTIVITIES

3. LINDA TOMPKINS JONES Page 3
941-792-5311 lindaleetjones@aol.com
Active in Anna Maria Island and Manatee County Chambers. Previously volunteered weekly at Associated
Medicare Patients (Non Profit) assisting clients in understanding and resolving medical claim issues