SlideShare une entreprise Scribd logo
1  sur  22
World’s largest home improvement retailer
Introducing

The Home Depot
Multiculturalism Initiative
The Home Depot Who We Are
» World’s largest home

improvement specialty retailer
» More than 2,200 retail stores
» Publicly traded company

2
Multiculturalism vs. Diversity What is the difference?
Multiculturalism:
•

•
•
•

How we feel towards others based off
our socially constructed knowledge
How power is distributed in companies
Cultural differences creates barriers in
communication and relationships
Promotes the value in diversity

Diversity:
•
•
•

Is a state of affairs
Can exist in the absence of
multiculturalism
Process of strategically managing unique
needs in a diverse workplace

3
Multiculturalism in Action
The Gap is running their
holiday #MakeLove
campaign featuring a
wide variety of diverse
models.

A defaced ad in a
subway was
posted on social
media sites.

The Gap responded
by showcasing the
ad to show solidarity
and support.
4
Multiculturalism in the Workplace

Why Does it Matter?

5
Extra! Extra! Read all about it!

We Read About Discrimination Every Day

6
The Home Depot
Multiculturalism
Statement
The Home Depot must draw from a diverse
cross-section of people to achieve our mission.
We are a place where people count and the
differences between them do not, a place where
contributions count and differences are used to
an advantage and not a disadvantage. Our
ability to serve our customers is enhanced by
the positive and creative power which comes
from our diversity.

7
Steps to Strategic Planning Phase 1-4

Assess the
Current
Dynamics

Identify Gaps
and Priorities

Develop a
Strategic Plan

Evaluation

We have ideas for every step of the way
8
Assess the Current Dynamics

Who are we as a company and who do we serve?

9
Assess the Current Dynamics
 Across the U.S., our bilingual store associates wear “i speak”
badges representing 28 languages.
 We leverage a database of more than 10,000 diverse and
small business suppliers to source products and services.
 There are 35,000 U.S. military veterans working for The Home Depot
and approximately 1,500 associates serving our country on military
leave at any given time.
 44% of our store support center associates are members of
an Associate resource group.
 Through philanthropy and volunteer work, the company
directed more than $22 million to diverse populations.
 We have pledged more than $80 million as part of our celebration
of Service campaign to benefit veteran-focused nonprofits.
10
Identify Gaps and Priorities

What areas do we need to focus on to achieve our goals?

11
Gaps and Priorities

• Increasing the recruitment and
retention of diverse people

• Provide flexibility for
supporting employees to
balance work and life
responsibilities
• Reducing harassment in the
workplace through increased
awareness

12
What the end result will look like

inclusive and respectful
environment means all associates can
‘In the end, an

bring their whole selves to work.’
Arlette Guthrie
Vice President Talent Management & Diversity

13
Develop a Strategic Plan

What steps are we going to take to embrace multiculturalism?

14
Develop a

Strategic Plan

Steps to Take
• Internal Promote Program
• Referral Program
• Salary Scale

• Cultural Lunch Day
Increasing the

recruitment and retention
of diverse people

• Translate Training Materials
• Diversity Awareness Training

15
Develop a

Strategic Plan

Steps to Take
• Maternity leave for men and adoptive
parents
• ‘Keep-in-touch’ program
• Non traditional days off

Provide flexibility for
supporting employees to
balance work and

• Work and life balance

life responsibilities

• Mentorship

16
Develop a

Strategic Plan

Steps to Take
• 1-800 # or an outsourced hotline to
file harassment complaints
• Open door policy for managers
• Communication

Reducing harassment in the
workplace through increased

awareness.

• Mentor Program

17
EVALUATION

Conduct Surveys, Report Analytics, and Revise Plan

18
How to Use Job Satisfaction Surveys






Job satisfaction.
Training and career development opportunities.
Team experience.
Experience with management.
Performance Reviews.
19
Business Scorecards
Help to:
 Translate the vision into
operational goals;
 Communicate the vision
and link it to individual
performance;
 Business planning, Index
setting;

Sample Business Scorecard

 Feedback and learning, and
adjusting the strategy
accordingly.

20
?

But wait…
There’s More!

Questions, Comments, Concerns?

21
One Final Thought

22

Contenu connexe

Tendances

Cross Cultural Management
Cross Cultural ManagementCross Cultural Management
Cross Cultural Management
guest34faa6
 
The impact of workforce diversity on organizational effectiveness
The impact of workforce diversity on organizational effectivenessThe impact of workforce diversity on organizational effectiveness
The impact of workforce diversity on organizational effectiveness
ACCA Global
 
Importance of diversity in
Importance of diversity inImportance of diversity in
Importance of diversity in
Kgrieve
 
Cultural diversity
Cultural diversityCultural diversity
Cultural diversity
Veeshalla100
 

Tendances (20)

DIVERSITY POWERPOINT
DIVERSITY POWERPOINTDIVERSITY POWERPOINT
DIVERSITY POWERPOINT
 
ETHICS & INTERNATIONAL BUSINESS
ETHICS & INTERNATIONAL BUSINESSETHICS & INTERNATIONAL BUSINESS
ETHICS & INTERNATIONAL BUSINESS
 
Diversity in the Workplace
Diversity in the WorkplaceDiversity in the Workplace
Diversity in the Workplace
 
Cultural Conflict
Cultural Conflict Cultural Conflict
Cultural Conflict
 
Cross Cultural Management
Cross Cultural ManagementCross Cultural Management
Cross Cultural Management
 
Cultural Diversity: Its Effects and Overcoming its Challenges
Cultural Diversity: Its Effects and Overcoming its ChallengesCultural Diversity: Its Effects and Overcoming its Challenges
Cultural Diversity: Its Effects and Overcoming its Challenges
 
Cultural Dimensions
Cultural DimensionsCultural Dimensions
Cultural Dimensions
 
Diversity Awareness in the Workplace
Diversity Awareness in the WorkplaceDiversity Awareness in the Workplace
Diversity Awareness in the Workplace
 
Topic 4 - Managing Diversity
Topic 4 - Managing DiversityTopic 4 - Managing Diversity
Topic 4 - Managing Diversity
 
Introduction to globalization
Introduction to globalizationIntroduction to globalization
Introduction to globalization
 
Presentation on international business( differences in culture)
Presentation on international business( differences in culture)Presentation on international business( differences in culture)
Presentation on international business( differences in culture)
 
Cultural Diversity
Cultural DiversityCultural Diversity
Cultural Diversity
 
The impact of workforce diversity on organizational effectiveness
The impact of workforce diversity on organizational effectivenessThe impact of workforce diversity on organizational effectiveness
The impact of workforce diversity on organizational effectiveness
 
Cultural Globalization
Cultural GlobalizationCultural Globalization
Cultural Globalization
 
Hofstede's cultural dimensions
Hofstede's cultural dimensionsHofstede's cultural dimensions
Hofstede's cultural dimensions
 
Importance of diversity in
Importance of diversity inImportance of diversity in
Importance of diversity in
 
Managing Diversity in The Workplace (HRM)
Managing Diversity in The Workplace (HRM)Managing Diversity in The Workplace (HRM)
Managing Diversity in The Workplace (HRM)
 
Differences between international and domestic HRM
Differences between international and domestic HRMDifferences between international and domestic HRM
Differences between international and domestic HRM
 
Cultural diversity
Cultural diversityCultural diversity
Cultural diversity
 
diversity
diversitydiversity
diversity
 

En vedette

Coca cola Presentaion
Coca cola PresentaionCoca cola Presentaion
Coca cola Presentaion
2AM
 
婦運與政治
婦運與政治婦運與政治
婦運與政治
Peach Lu
 
Recruitment ppt new(jason)
Recruitment ppt new(jason)Recruitment ppt new(jason)
Recruitment ppt new(jason)
凡甘 徐
 
2012 1025-社會科學方法論-女性主義
2012 1025-社會科學方法論-女性主義2012 1025-社會科學方法論-女性主義
2012 1025-社會科學方法論-女性主義
雍 徐雍
 
Managing Diversity
Managing DiversityManaging Diversity
Managing Diversity
humaapkeliye
 
Report on McDonald's HR Management
Report on McDonald's HR Management Report on McDonald's HR Management
Report on McDonald's HR Management
Syed Atif
 

En vedette (13)

10 Lessons for New Managers
10 Lessons for New Managers10 Lessons for New Managers
10 Lessons for New Managers
 
Coca cola Presentaion
Coca cola PresentaionCoca cola Presentaion
Coca cola Presentaion
 
婦運與政治
婦運與政治婦運與政治
婦運與政治
 
Recruitment ppt new(jason)
Recruitment ppt new(jason)Recruitment ppt new(jason)
Recruitment ppt new(jason)
 
2012 1025-社會科學方法論-女性主義
2012 1025-社會科學方法論-女性主義2012 1025-社會科學方法論-女性主義
2012 1025-社會科學方法論-女性主義
 
RECRUITMENT In Mcdonalds Pakistan
RECRUITMENT In Mcdonalds PakistanRECRUITMENT In Mcdonalds Pakistan
RECRUITMENT In Mcdonalds Pakistan
 
Information Systems @ McDonald's
Information Systems @ McDonald'sInformation Systems @ McDonald's
Information Systems @ McDonald's
 
Hr practices at mc donald's
Hr practices at mc donald'sHr practices at mc donald's
Hr practices at mc donald's
 
Mcdonald's mis
Mcdonald's misMcdonald's mis
Mcdonald's mis
 
Managing Diversity
Managing DiversityManaging Diversity
Managing Diversity
 
Multiculturalism in school setting
Multiculturalism in school settingMulticulturalism in school setting
Multiculturalism in school setting
 
Report on McDonald's HR Management
Report on McDonald's HR Management Report on McDonald's HR Management
Report on McDonald's HR Management
 
workforce diversity
workforce diversityworkforce diversity
workforce diversity
 

Similaire à Multiculturalism and Diversity in the Workplace

Are you part of it? Change and diversity
Are you part of it? Change and diversityAre you part of it? Change and diversity
Are you part of it? Change and diversity
Association for Project Management
 
Reach Pp Present
Reach Pp PresentReach Pp Present
Reach Pp Present
dolibrer
 
Grant mac presentation
Grant mac presentationGrant mac presentation
Grant mac presentation
mealshare
 
Inspire incorporated final presentation
Inspire incorporated final presentationInspire incorporated final presentation
Inspire incorporated final presentation
cfield1988
 
Strategic planning in developing diverse and inclusive services june 2011
Strategic planning in developing diverse and inclusive services june 2011Strategic planning in developing diverse and inclusive services june 2011
Strategic planning in developing diverse and inclusive services june 2011
emqff
 
Diversity and inclusion at the home depot v2
Diversity and inclusion at the home depot   v2Diversity and inclusion at the home depot   v2
Diversity and inclusion at the home depot v2
Kathryne Zeraldo
 
Diversity and inclusion at the home depot v2
Diversity and inclusion at the home depot   v2Diversity and inclusion at the home depot   v2
Diversity and inclusion at the home depot v2
Claudia Rivera
 

Similaire à Multiculturalism and Diversity in the Workplace (20)

Are you part of it? Change and diversity
Are you part of it? Change and diversityAre you part of it? Change and diversity
Are you part of it? Change and diversity
 
A World of HR Diversity, Equity & Inclusion.pptx
A World of HR Diversity, Equity & Inclusion.pptxA World of HR Diversity, Equity & Inclusion.pptx
A World of HR Diversity, Equity & Inclusion.pptx
 
Diversity and Inclusion at Nestlé Purina
Diversity and Inclusion at Nestlé PurinaDiversity and Inclusion at Nestlé Purina
Diversity and Inclusion at Nestlé Purina
 
Reach Pp Present
Reach Pp PresentReach Pp Present
Reach Pp Present
 
IMC Plans Book
IMC Plans BookIMC Plans Book
IMC Plans Book
 
Grant mac presentation
Grant mac presentationGrant mac presentation
Grant mac presentation
 
Diversity and Inclusion
Diversity and InclusionDiversity and Inclusion
Diversity and Inclusion
 
Earning income: How to develop a more sustainable mix
Earning income: How to develop a more sustainable mixEarning income: How to develop a more sustainable mix
Earning income: How to develop a more sustainable mix
 
Diversity and inclusion
Diversity and inclusionDiversity and inclusion
Diversity and inclusion
 
Authentic Travel Experience 2024 Greg DeShields.pptx
Authentic Travel Experience 2024 Greg DeShields.pptxAuthentic Travel Experience 2024 Greg DeShields.pptx
Authentic Travel Experience 2024 Greg DeShields.pptx
 
Improve intercultural communication in the work place
Improve intercultural communication in the work placeImprove intercultural communication in the work place
Improve intercultural communication in the work place
 
UPSTART Live Spring Summit - Rocking The Ages
UPSTART Live Spring Summit - Rocking The AgesUPSTART Live Spring Summit - Rocking The Ages
UPSTART Live Spring Summit - Rocking The Ages
 
Inspire incorporated final presentation
Inspire incorporated final presentationInspire incorporated final presentation
Inspire incorporated final presentation
 
Diversity in the workplace
Diversity in the workplace Diversity in the workplace
Diversity in the workplace
 
A Corporate Presentation on the Lever Fund
A Corporate Presentation on the Lever Fund A Corporate Presentation on the Lever Fund
A Corporate Presentation on the Lever Fund
 
Big duck ntc_brandraising_4-8-10
Big duck ntc_brandraising_4-8-10Big duck ntc_brandraising_4-8-10
Big duck ntc_brandraising_4-8-10
 
Strategic planning in developing diverse and inclusive services june 2011
Strategic planning in developing diverse and inclusive services june 2011Strategic planning in developing diverse and inclusive services june 2011
Strategic planning in developing diverse and inclusive services june 2011
 
GrowIt! Crowdfunding for Social Impact
GrowIt! Crowdfunding for Social ImpactGrowIt! Crowdfunding for Social Impact
GrowIt! Crowdfunding for Social Impact
 
Diversity and inclusion at the home depot v2
Diversity and inclusion at the home depot   v2Diversity and inclusion at the home depot   v2
Diversity and inclusion at the home depot v2
 
Diversity and inclusion at the home depot v2
Diversity and inclusion at the home depot   v2Diversity and inclusion at the home depot   v2
Diversity and inclusion at the home depot v2
 

Dernier

Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
Matteo Carbone
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
daisycvs
 
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service NoidaCall Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
dlhescort
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
amitlee9823
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
amitlee9823
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
dollysharma2066
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
lizamodels9
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Sheetaleventcompany
 

Dernier (20)

Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A  SALESMAN / WOMANA DAY IN THE LIFE OF A  SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service NoidaCall Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
 
John Halpern sued for sexual assault.pdf
John Halpern sued for sexual assault.pdfJohn Halpern sued for sexual assault.pdf
John Halpern sued for sexual assault.pdf
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
 
Falcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in indiaFalcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in india
 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
 
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptxB.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
 

Multiculturalism and Diversity in the Workplace

  • 1. World’s largest home improvement retailer Introducing The Home Depot Multiculturalism Initiative
  • 2. The Home Depot Who We Are » World’s largest home improvement specialty retailer » More than 2,200 retail stores » Publicly traded company 2
  • 3. Multiculturalism vs. Diversity What is the difference? Multiculturalism: • • • • How we feel towards others based off our socially constructed knowledge How power is distributed in companies Cultural differences creates barriers in communication and relationships Promotes the value in diversity Diversity: • • • Is a state of affairs Can exist in the absence of multiculturalism Process of strategically managing unique needs in a diverse workplace 3
  • 4. Multiculturalism in Action The Gap is running their holiday #MakeLove campaign featuring a wide variety of diverse models. A defaced ad in a subway was posted on social media sites. The Gap responded by showcasing the ad to show solidarity and support. 4
  • 5. Multiculturalism in the Workplace Why Does it Matter? 5
  • 6. Extra! Extra! Read all about it! We Read About Discrimination Every Day 6
  • 7. The Home Depot Multiculturalism Statement The Home Depot must draw from a diverse cross-section of people to achieve our mission. We are a place where people count and the differences between them do not, a place where contributions count and differences are used to an advantage and not a disadvantage. Our ability to serve our customers is enhanced by the positive and creative power which comes from our diversity. 7
  • 8. Steps to Strategic Planning Phase 1-4 Assess the Current Dynamics Identify Gaps and Priorities Develop a Strategic Plan Evaluation We have ideas for every step of the way 8
  • 9. Assess the Current Dynamics Who are we as a company and who do we serve? 9
  • 10. Assess the Current Dynamics  Across the U.S., our bilingual store associates wear “i speak” badges representing 28 languages.  We leverage a database of more than 10,000 diverse and small business suppliers to source products and services.  There are 35,000 U.S. military veterans working for The Home Depot and approximately 1,500 associates serving our country on military leave at any given time.  44% of our store support center associates are members of an Associate resource group.  Through philanthropy and volunteer work, the company directed more than $22 million to diverse populations.  We have pledged more than $80 million as part of our celebration of Service campaign to benefit veteran-focused nonprofits. 10
  • 11. Identify Gaps and Priorities What areas do we need to focus on to achieve our goals? 11
  • 12. Gaps and Priorities • Increasing the recruitment and retention of diverse people • Provide flexibility for supporting employees to balance work and life responsibilities • Reducing harassment in the workplace through increased awareness 12
  • 13. What the end result will look like inclusive and respectful environment means all associates can ‘In the end, an bring their whole selves to work.’ Arlette Guthrie Vice President Talent Management & Diversity 13
  • 14. Develop a Strategic Plan What steps are we going to take to embrace multiculturalism? 14
  • 15. Develop a Strategic Plan Steps to Take • Internal Promote Program • Referral Program • Salary Scale • Cultural Lunch Day Increasing the recruitment and retention of diverse people • Translate Training Materials • Diversity Awareness Training 15
  • 16. Develop a Strategic Plan Steps to Take • Maternity leave for men and adoptive parents • ‘Keep-in-touch’ program • Non traditional days off Provide flexibility for supporting employees to balance work and • Work and life balance life responsibilities • Mentorship 16
  • 17. Develop a Strategic Plan Steps to Take • 1-800 # or an outsourced hotline to file harassment complaints • Open door policy for managers • Communication Reducing harassment in the workplace through increased awareness. • Mentor Program 17
  • 18. EVALUATION Conduct Surveys, Report Analytics, and Revise Plan 18
  • 19. How to Use Job Satisfaction Surveys      Job satisfaction. Training and career development opportunities. Team experience. Experience with management. Performance Reviews. 19
  • 20. Business Scorecards Help to:  Translate the vision into operational goals;  Communicate the vision and link it to individual performance;  Business planning, Index setting; Sample Business Scorecard  Feedback and learning, and adjusting the strategy accordingly. 20

Notes de l'éditeur

  1. The strategy continues our commitment to the broad range of people who make up our organization. It is supported by an implementation plan that outlines how the aims will be achieved. This strategy aims to address barriers experienced by some people in gaining access to employment, development or promotional opportunities. Our workplace diversity documents acknowledge that innovative and flexible strategies are required if we are to attract, recruit, and retain the best people and remain competitive within the employment market as the workforce demographic evolves.
  2. The Home Depot® is the world's largest home improvement specialty retailer, with more than 2,200 retail stores in the United States (including Puerto Rico and the U.S. Virgin Islands), Canada, and Mexico. The Home Depot’s stock is traded on the New York Stock ExchangeWe are the fourth largest retailer in the United States.We are the fifth largest retailer in the world.In 2010, The Home Depot was ranked number 29 on the Fortune 500 U.S. list.More than one million children built their first toolbox at a Kids Workshop.The Home Depot has the largest Garden Club in the world.Since its formation in 2002, The Home Depot Foundation has granted more than 270 million to nonprofit organizations improving homes and lives in local communities. In 2008, The Home Depot’s Framing Hope Program has donated $100 million worth of product to over 1,400 local charitable partners to renovate and rebuild homes. Text from The Home Depot website. Retrieved from www.homedepot.com
  3. Multiculturalism Defined-Understanding that each person views the world through their own experiences. Drawing from individual personal, cultural, and emotional experiences allows us to see that there is always a reason behind what we do and how we feel towards another group of individuals. Taking these experiences into account will better equip us to come up with creative solutions and problem solve in the workplace. Understanding multicultural issues broadens our perspective of a situation by allowing us to draw upon the knowledge of others. This breeds an environment of cooperation and collaboration.Diversity Defined-The inclusion of a wide variety of people of different races or cultures in a group or organization. Diversity is used to increase the demographic in the workplace through hiring practices.
  4. Key Takeaways;The caption on the ad had been changed from ‘Make Love’ to ‘Make Bombs,’ and the writer had also scrawled ‘Please stop driving TAXIS’ onto the poster. How does this action mirror ‘A Single Story’ as told by author ChimamandaAdichie?Some members of the Sikh community have started a ‘Thank you, Gap’ campaign (https://www.facebook.com/ThankYouGap) in order to show their appreciation for the inclusion of a Sikh model. A letter to the company says, ‘By placing a Sikh model in prominent locations on billboards direct mail advertising and digital channels, you have raised the profile of Sikhs in ways the community couldn’t have accomplished with its limited resources. The community has tremendously benefitted from the attention it has received through Gap’s marketing campaign.’ What are some ways other company’s have supported minorities in a public way? Can you share examples from your own experiences?
  5. Open this question up for discussion and brainstorm ideas as a group. Some topics to spark conversation might include:Creates an environment where all members can contribute fully and freely.Commits to eliminating all forms of oppression within organization.Commits to a broader societal and environmental responsibilities.Employees reflect diverse social and cultural groups throughout all levels of the organization.Improved client service through greater understanding of clients’ diversity and needsBetter relationships with clients and stakeholdersImproved recruitment outcomes through being an employer of choiceBetter retention of employeesImproved workplace relations and moraleReduced workplace stress and improved work attendanceIncreased productivityReduced training costs due to less staff turnoverCompetitive management practicesEnsuring fair and equitable staff selectionBreaking down prejudices and avoiding stereotypingModelling the equity we promote as a sector
  6. A simple Google search for ‘Discrimination in the News 2013’ pulled up about 135,000,000 stories in a matter of seconds. You can’t let a day go by without hearing some type of story regarding discrimination in the news. No matter how far we have come as a society in accepting individuals based on their race, social class, gender, sexual orientation, and disabilities we continue to lose sight of the role they play in the distribution of power and privilege.When discussing sexual harassment alone consider these statistics:In 2012, there were 11,790 complaints of sexual harassment made to the U.S. Equal Employment Opportunity Commission: 82% filed by women and 18% filed by men. http://www.eeoc.gov/eeoc/statistics/enforcement/sexual_harassment_new.cfmA telephone poll of 782 U.S. workers, performed by Louis Harris and Associates, revealed that 31% of female workers reported that they had been harassed at work, 7% of male workers reported that they had been harassed at work,62% of those reporting they had been harassed took no action,100% of the women harassed reported that the harasser was a man, and59% of the men harassed reported that the harasser was a woman. Of the women who had been harassed43% reported that their harasser was a supervisor,27% were harassed by an employee senior to them,19% were harassed by a co-worker at their level, and8% reported being harassed by a junior employee.A 2004 survey by the Society for Human Resource Management found that 90% of companies offer sexual harassment prevention training programs.
  7. Workplace diversity means respecting and valuing the differing skills and experiences we all bring to the workplace, as well as being aware of the additional challenges faced by some groups. The department recognizes the diversity of our existing workforce—be it on the basis of gender, race, social class, religion, sexual orientation or disabilities—and is committed to building on the richness of the perspectives, experience, knowledge and skills that this diversity brings to the organization.
  8. Integrating multiculturalism into the workplace is a very dynamic process which involves Assessing the Current Dynamics and Identifying Gaps and Priorities (Awareness), Developing a Strategic Plan (Knowledge), and Evaluating the Outcome(Skills and Social Action) .*The words in parenthesis are adapted from Sue’s Multicultural Competency Framework.
  9. According to the U.S. Census Bureau, people of color, who currently make up about one-third of the U.S. population, will become a majority by 2042. The U.S. Hispanic population is expected to nearly triple by 2050, while the African-American and Asian populations are each expected to grow about 60 percent. The Home Depot is keeping up with these and other dynamic changes by hiring diverse talent, as well as being inclusive of all associates, no matter their race, age, gender, sexual orientation or military status. This diverse workforce will serve our customers for the next 30 years and beyond.Text from Overview of Race and Hispanic Origin: 2010. Retrieved from http://www.census.gov/prod/cen2010/briefs/c2010br-02.pdf
  10. Identify the ‘gaps’ between the vision/goals and the current reality. This section will help us to prioritize issues and dynamics to be addressed.
  11. Text from The Home Depot Diversity & Inclusion Report. Retrieved from https://corporate.homedepot.com/Associates/Documents/THD_Diversity_Report.PDF
  12. The Workplace Diversity Strategy aims to build a relationship between the organization and its employees by supporting an inclusive environment which looks beyond perceived differences.To ensure that diversity principles are embedded in the departmental culture, all employees, particularly managers, will be encouraged to consider and incorporate workplace diversity principles into work practices at all times. This is an important step for ensuring a workplace free from discrimination and harassment that recognizes and integrates the complementary differences of our employees.
  13. Internal Promote ProgramEmployees are more engaged in the workplace if they feel they are valued as individuals. Once employees have integrated with the company and the culture people should be allowed the opportunity to move around in and grow with the organization. Managers benefit by having a pipeline of talent to pull from.Referral ProgramIf we’ve taken the steps to hire a stellar group of diverse employees why wouldn’t we tap into more people like them to recruit from? A bonus could be offered after a 90 day probationary period to the person that did the referring. Salary ScalePositions are graded on a scale by the amount of responsibility they have, how many direct reports they supervise, types of qualifications required, etc. and then lumped into a pay scale typically designated by a specific level. This process in turn promotes pay equity by removing non-objective salary offerings.Cultural Lunch DayA once a week potluck lunch program where employees are encouraged to bring a dish that represents their culture and shares with others. TranslateTraining MaterialsIdeally this benefit would be offered in an e-book format or online where one could choose the language they want the information translated to after copying the text. Similar to what is offered on Facebook. Diversity Awareness TrainingPeer interviews are an important part of the recruitment process. Candidates are able to experience a ‘day in the life of the job’ through hands on interviewing and coworkers have an opportunity to have a say in who they work with day in and day out. Considering roughly 40% of companies train hourly employees on diversity training these peers would have a leg up on others in the industry and able to transfer this education to the internal promote program.
  14. Offer maternity leave for men Short term disability or maternity leave should be offered to men as well as women. The same holds true for individuals that adopt new family members.Implement a ‘keep-in-touch’ program for employees on parental leaveEmployees taking a parental leave or leave of absence could be considered for short term projects and have access to some company wide meetings or holiday parties. They should still receive company newsletters and benefits updates as long as it does not contain confidential information. This will keep them informed and in touch with what is occurring within the organization to keep them engaged.Non traditional days offOffer religious holidays off that are not considered typical such as Christmas or Memorial Day. Work and life balance while developing or maintaining a careerJob splits where a full time position is shared between two individuals, switching to a part time position, offer partial pay for partial work in same role (i.e. work a 30 hour work week and receive a 25% annual salary deduction to mirror lessoned work load), offer virtual work to eliminate commute time, are all options to aid in this effort.MentorshipCreate a supportive mentoring program to develop leadership capability in women and encourage women to access networking and development opportunities. The mentor could be a successful indidual within the organization or someone affiliated through working relationships. Both parties will have an equal desire to participate.
  15. Reduce harassment in the workplace through increased awareness:1-800 # or an outsourced hotline to file harassment complaintsCreate a safe place for employees to file harassment complaints through a hotline 1-800 # or hire an outsourced company to field the calls. In addition to posting signage with the call number and instructions, flyers could be added with paychecks or a virtual notification could pop up once employee’s salaries have been deposited to their bank account.Open door policy for managersOpen door policies are mostly words on paper in the form of a policy. To create the environment of an open door environment take a walk through the office every single morning as part of a daily routine to get a gauge on how the employees are feeling.If employees do not feel comfortable approaching one manager, they should know who else in the organization they can turn to. Communication Have code words like ‘below the line’ if a co-worker is beginning to offend you. Managers could have time to address employee concerns during every meeting; with fellow managers and employees alike. Share scenarios of what harassment looks like through videos during meetings or posters hanging up throughout the workplace. Mentor ProgramHaving a mentor during the first 90 days of employment will provide new employees the opportunity to acclimate to their new surroundings faster, aid in the understanding of policies and procedures as they apply in real life situations,
  16. Evaluations are about improving effectiveness, informing decisions, and generating knowledge. They provide a source of purposeful learning that leads to improved programs and project, high quality, independent, and objective information to help guide strategic decisions about the direction of programs and initiatives. This might include decisions to continue, expand, or withdraw from specific lines of work.
  17. Engaging your employees from the inside out, and making sure everyone in your company shares the same vision are vital components to the health and success of the business. Ultimately, job satisfaction surveys will help to get credibility for the company, product, or service, and drive the growth of the business. How to Use Job Satisfaction SurveysWhat is the top reason employees stay with an organization? Studies have shown they stay for “exciting work and challenge.” To keep your employees excited, poll them to understand whether they’re happy with their jobs – and what it takes to ensure that they are. Learn more about:Job satisfaction. There’s a direct relationship between overall employee morale and employee job satisfaction, and surveys can help you see it. Ask your employees: “How meaningful is your work?” and “How challenging is your job?” Or: “In a typical week, how often do you feel stressed at work?” Their answers can help you pinpoint and build on what’s working—or correct what’s not.Training and career development opportunities. Most people want to grow their careers, and they’ll stay with the company that supports their development. Use questionnaires to find out if your employees believe they have those opportunities with your company.Team experience. Being a member of a good, effective team boosts job satisfaction. Invite employees to assess their teams’ performance. Ask questions like: “How well do members of your team share responsibility for tasks?” and “How honest with each other are the members of your team?” Use that feedback to develop core team collaboration and communication skills for greater job satisfaction.Experience with management. Managers directly impact employees’ day-to-day job satisfaction. Spot potential issues using surveys. Ask questions like “How effective is the training you receive from your supervisor?” or “How consistently does your supervisor reward employees for good work?” Use employee feedback from management performance and 360-reviews to make sure you’re developing good managers.Performance Reviews. Regular performance reviews—of individuals, teams, and managers—can give HR departments timely insight into how employees feel about their jobs.
  18. The balanced scorecard (BSC) is a strategy performance management tool that can be used by managers to keep track of the execution of activities by the staff within their control. A concept seen as a critical foundation in a holistic strategy execution process that, besides helping organizations articulate strategy in actionable terms, provides a road map for strategy execution, for mobilizing and aligning executives and employees, and making strategy a continual process. Text taken from http://en.wikipedia.org/wiki/Balanced_scorecard
  19. Questions, comments, or concerns?
  20. Nelson Mandela, South Africa’s first black president and an enduring icon of the struggle against racial oppression, died on Thursday Dec. 5th. RIP.