Lisa Jackson-Frazier has over 15 years of experience in inventory management, logistics, and customer service roles. She is currently pursuing a bachelor's degree in business management while working as a Material Analyst and Inbound Scheduler. Her background includes managing inventory accuracy, developing reports, analyzing discrepancies, and ensuring high quality customer service.

1. LISA JACKSON-FRAZIER
11914 El SABADO DRIVE
SPANISH LAKE, MO 63138
(314)276-0694
Lisamfrazier2003@yahoo.com
PROFESSIONAL SUMMARY
 Managed, validated and verify inventory accuracy at 100% perfection utilizing RTCIS (RealTime Control of
Information Systems).
 Designed, developed and distributed daily reports via the SAP database
 Analyzed and resolved discrepancies regarding inventory and merchandise
 Technical Skills: Microsoft Word, Excel, Power Point, and Access & Outlook, Working Knowledge of SAP/TMS
Databases
PROFESSIONAL EXPERIENCE
09/2014 –
Wainwright Industries Fenton, MO
Material Analyst/ Inbound Scheduler/Office Clerk
 Monitors trucking schedules and perform check-in/ checkout procedures for all truck drivers
 Schedule Inbound Deliveries of Overseas Containers
 Document and investigate any materials issues communicated by customer
 Performed Inventory checks for accuracy of Incoming Parts
 Analyze reports, measurements and external benchmarks to identify opportunities for continual improvement
 Ensure accuracy of data in system including, location, quantity on hand, value, etc.
 Ensure all customer orders are shipped promptly, accurately and with all necessary documentation
 Track meaningful departmental reports and metrics
 Performs cycle counts as required
06/2004 – 6/2014
DB Schenker Logistics Edwardsville, IL
Operations Supervisor/Logistics/Inventory Coordinator/Planner/Shipping & Receiving Coordinator/Order Picker
 Facilitated, approved and enforced quality assurance for Inventory Standards
 Analyzed and resolved discrepancies from outside manufacturers with inbound invoices
 Responsible for scheduling, coordinating and measuring operations within the warehouse facility. Measured
standard operating processes within facility. Worked from customer business schedule, developed daily schedules
and measured performance to schedules
 Ensured trucks were being loaded and loaded on schedule and ensured product was being handled in a safe,
efficient, accurate,and sanitary manner
 Assessed performance Appraisals and also hired & trained new Shipping/Receiving Coordinators
 Monitored productivity standards
 Evaluated work load prior to and during each shift, and made necessary adjustments required to completed the
day’s activity in a timely and accurate manner
 Ensured a safe working environment through consistent practice of safety programs and procedures
6/2003 - 06/2004
Arthur Wells Group St. Louis, MO
Shipping / Receiving Operator
 Assessed,inspected and dispatched merchandise and inventory for Shipping and Receiving
 Organized and distributed inventory in prospective warehouse locations
 Validated all inventory ensuring correct location and quantity
02/2002 - 06/2003
Convergys’s St. Louis, MO
Customer Service Representative
 Delivered world class customer service and built customer satisfaction and loyalty

2.  Provided effective and timely resolution to a range of customer inquiries
 Verified customer credit line
 Evaluated and processed rebates for Discover Card Bonus Reward Program
 Analyzed and resolved credit card discrepancies
EDUCATION
 Currently pursuing a B.A. in Business Management Webster University St. Louis, MO
 Business Administration Associate Degree in Business Administration Patricia Stevens College St. Louis, MO
 High School Diploma Vashon High School St. Louis, MO
SKILLS
 Microsoft Word, Excel, Power Point, and Access & Outlook
 Working Knowledge of SAP/TMS Databases
 Forklift Certified
 Self –motivated, dependable, and honest
 Strong planning and organizational, and analytical skills
 Strong attentional to detail
 Excellent listening, verbal and written communication skills