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Surveying
the landscape

Making the right choices
         In new media


                 Presented by
The history of social media
Social and New Media:

       Tools to


        Seek
       Find
       Share

   information online
Why care about social media?

 Control

 Cost-effective

 Nimble

 Drives conversation


 Your audience is already there
New Expectations
 93 percent
  – Should have a social media
    presence

 85 percent
  – Should interact with
    consumers via social media

 56 percent
  – Stronger connection/ better
    served by companies via
    social media
   Cone Business in Social Media Study
BUT WHYYYYYYY?
Why consumers like social media
• People trust “someone like me” more than
  authority figures in business, government,
  or media




     People trust “someone like me” more than
 authority figures in business, government, or media
Word of mouth:
  Mayo Clinic
91 people  40 people

85 percent would recommend


Word of mouth: 84 percent
source of info


REMEMBER:
Social media eliminates
inertia and friction
Pushing         INFORMATION




TRUST             Receiving
Using
New Media

   Tools +
 Case studies
NO
NEED
Social Media and
Commercial Real Estate


             Real estate
             is about buildings.


             Buildings are in places.


             Social media
             is about communities.


             It’s a good match.
“Placemaking” in social media
   • Be more a presence
• Be more thanthan a presence
    – Go beyond Facebook; LinkedIN; Twitter

   • Potential next stop: social/mobile
• Potential next stop: social/mobile
      • Mobile search up 500 percent in last two years.
    – Mobile search up 500 percent in last two years.

   • Mobile means
• Mobile means
         • Placemaking on FourSquare, Yelp, YouTube – Geo-marketing
    – Placemaking on FourSquare, Yelp, YouTube
             • Tags users, connects them
    – Geo-marketing (Foursquare) with people
         •   Tags users, connects themsharepeople
                 • Similar locations or with information
         •   Similar locations or share information
          • For example, encourage tenants to in; create a hashtag
    – For example, encourage tenants to checkcheck in; create a hashtag
    – It’s•making a place place matter – on-line
            It’s making a matter – on-line


• Placemaking means community
   • Placemaking means community
Case study

•   Goal:          Motivate local citizens to attend public hearings and testify in favor

•   Strategy:      Earn public trust for White Flint, based in Montgomery County, MD

•   Tactics:       Community outreach campaign
                   Synthesis of traditional and new media
                   Facebook
                   Blog posts
                   Interactive web site

•   Results:        400+ prodevelopment letters sent to the town.
          Amplify numerous voices of support from communities that had
          antidevelopment leadership.


Typical developers avoid the media,
but if you can tell the right story…you can win.
Choose wisely,
       you must

Who do you want to reach?



What will you accomplish?



How will you enhance relationships?
Brainstorm:
  WWMRD?

   Creating
a neighborhood
Agonizing about new media is like
                             debating
                             gravity
?
Questions?

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Surveying The Lanscape - Samuels + Associates

  • 1. Surveying the landscape Making the right choices In new media Presented by
  • 2. The history of social media
  • 3. Social and New Media: Tools to Seek Find Share information online
  • 4. Why care about social media?  Control  Cost-effective  Nimble  Drives conversation  Your audience is already there
  • 5. New Expectations  93 percent – Should have a social media presence  85 percent – Should interact with consumers via social media  56 percent – Stronger connection/ better served by companies via social media Cone Business in Social Media Study
  • 7. Why consumers like social media • People trust “someone like me” more than authority figures in business, government, or media People trust “someone like me” more than authority figures in business, government, or media
  • 8. Word of mouth: Mayo Clinic 91 people  40 people 85 percent would recommend Word of mouth: 84 percent source of info REMEMBER: Social media eliminates inertia and friction
  • 9. Pushing INFORMATION TRUST Receiving
  • 10. Using New Media Tools + Case studies
  • 12. Social Media and Commercial Real Estate Real estate is about buildings. Buildings are in places. Social media is about communities. It’s a good match.
  • 13. “Placemaking” in social media • Be more a presence • Be more thanthan a presence – Go beyond Facebook; LinkedIN; Twitter • Potential next stop: social/mobile • Potential next stop: social/mobile • Mobile search up 500 percent in last two years. – Mobile search up 500 percent in last two years. • Mobile means • Mobile means • Placemaking on FourSquare, Yelp, YouTube – Geo-marketing – Placemaking on FourSquare, Yelp, YouTube • Tags users, connects them – Geo-marketing (Foursquare) with people • Tags users, connects themsharepeople • Similar locations or with information • Similar locations or share information • For example, encourage tenants to in; create a hashtag – For example, encourage tenants to checkcheck in; create a hashtag – It’s•making a place place matter – on-line It’s making a matter – on-line • Placemaking means community • Placemaking means community
  • 14.
  • 15. Case study • Goal: Motivate local citizens to attend public hearings and testify in favor • Strategy: Earn public trust for White Flint, based in Montgomery County, MD • Tactics: Community outreach campaign Synthesis of traditional and new media Facebook Blog posts Interactive web site • Results: 400+ prodevelopment letters sent to the town. Amplify numerous voices of support from communities that had antidevelopment leadership. Typical developers avoid the media, but if you can tell the right story…you can win.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21. Choose wisely, you must Who do you want to reach? What will you accomplish? How will you enhance relationships?
  • 22. Brainstorm: WWMRD? Creating a neighborhood
  • 23. Agonizing about new media is like debating gravity

Notes de l'éditeur

  1. Real estate journalism scrambles get the story before competitors Social provides a way to scoop reporters You control the message Don’t have to wait for someone else to present it for you, through their own lens. The human element that we talked about before: See a company without feeling like you are doing business Audience is already there: 56% of those ages 65 - 69 are now online 45% of those 70 - 74 are using the Internet 44% of YouTube's users are ages 45 - 55+ Social media now used by majority of adult online users between the ages of 18 and 64. Facebook – more than 1 billion users.
  2. That’s 3640 Advised 16 to come 5 actually came
  3. High expectations but…there’s no need to panic.
  4. Real Potential for CRE heyday in social media Real estate has traditionally lagged Some firms are doing it well – you are Video and photo sharing Crowdsourcing Profiles of projects Experts establishing themselves as thought leaders Facilitating p[ublic involvement by urban planners