1. Lisa Roberts
601 W 8th
Street, Williamstown, WV 26187 * 304-482-8340 lisadj@suddenlink.net
Accomplished Wireless Communications Representative with over 16 years of experience in Customer Service,
Business Administration, and Management
 Reliable, productive, and dedicated employee, able to pick up new skills quickly and multitask effectively
 Organized, detail oriented, accurate,and independent
 Proficient in Microsoft Word, Excel, Outlook and the general windows operating environment
 Excellent customer service skills acknowledged via multiple company awards, letters ofrecommendation and
customer testimony
Skills and Abilities
 Office Management
 Customer Service Management
 Telecommunications Support
 Teambuilding & Supervision
 Staff Development & Training
 Policies & Procedures Manuals
 Spreadsheet & Database
Creation
 Executive Support and
Collaboration
 Report and Document Preparation
 Accounts Receivable & Payable
 Monthly End Closing and Billing
 Payroll and Tax preparation
 Human Resources Support
 General Accounting Support
 Purchasing & Vendor
Management
 Inventory Management
 Technical Support (RF and IT)
 PC and software maintenance
 Critical Thinking
 Problem Resolution
 Inside/Outside Sales Support
Professional Experience
Administrative Assistant, HRH WVA LLC, Marietta,OH September 2009-October 2015
Monthly Lessee billing, accounts payable, accounts receivable, bookkeeping (MS Excel account ledger), bank deposits
and monthly bank reconciliation, set up vendors for maintenance at various realestate locations for Lessor, business
correspondence,mail distribution, and administrative support for yearly tax filing.
HR Associate at Energizer, Adecco USA, Inc., Parkersburg,WV June 2015-August 2015
Temporary Assignment - Payroll processing, human resources support, mailroom, ordering office supplies, daily plant
communication
Customer Service Manager, Telepage, Marietta,OH March 1998 - November 2014
o Hired in 1998 in an entry level position as Receptionist. Immediately promoted into Customer Service becoming a
top rated Customer Support Representative for 16 years.
o Passionate about customer service and problem resolution, received a wealth of knowledge and experience in all
aspects of the company as well as telecommunications and RF as it related to the core business provided, Pagers and
Paging Services
o February 2000: As retail cellular phone sales began to explode locally, a new department was created for our core
commercial accounts. I was promoted and became the first dedicated Business Accounts Representative.
o June 2004: To address the growing needs of high priority healthcare accounts a new position was created and with
my experience, knowledge and successfulB2B relationships with these accounts, I was promoted to Major Accounts
& Inventory Representative.
o July 2006: Having become a true asset to the company, I accepted a promotion to Customer Service Manager
o Achieved Excellence in Customer Service in my own department as well as companywide.
o Designed and implemented multiple successfulOn Site Pager Exchange Projects which required the collaborative
efforts of employee’s from all departments as well as key personnel at the customer’s location in order to reach
mutual goals.
o Key support for the Accounting and Technical departments, in addition to providing Executive Support.
o Collaborated closely with the President of the company to reach various goals within a struggling industry and still
provide Customer Focused products and services and Superior Customer Support
Receptionist/Cashier, The Brass Razor, Vienna,WV March 1995-September 1995
Co-op-Accounts Payable, Fahlgren Martin,Parkersburg,WV March 1992-March 1993
College Work Study-Accounts Payable, WVUP, Parkersburg,WV July 1991-March 1992
Education and Training
West Virginia University at Parkersburg, 1991-1993,Returned 2008-2010
May 2008, Associates in Applied Science Board of Governors Degree
2008-2010, Regents Bachelor of Arts Degree,107 out of 120 credit hours completed
Overall GPA 3.8
Parkersburg High School,High School Diploma, Parkersburg,WV Graduated 1991