SlideShare une entreprise Scribd logo
1  sur  31
“
”
“
”
’
’
“
”
’
Annual Customer Conference
▪ Pre-con workshops and certification
▪ Thought leaders and social strategists
for global brands
▪ Customer and industry keynotes
▪ Breakout sessions on community
maturity & management, plus product
roadmap
▪ Lithy Awards
Westin St. Francis,
San Francisco
April 23 - 25, 2013
3 days of awesome
Lithium - Get Serious About Social ROI

Contenu connexe

En vedette

En vedette (14)

usability testingplanning
usability testingplanningusability testingplanning
usability testingplanning
 
07 mental models-ift_lecture
07 mental models-ift_lecture07 mental models-ift_lecture
07 mental models-ift_lecture
 
Flash mobs
Flash mobsFlash mobs
Flash mobs
 
15 metaphor typography
15 metaphor typography15 metaphor typography
15 metaphor typography
 
usability testingplanning
usability testingplanningusability testingplanning
usability testingplanning
 
Yql Intercon 09
Yql Intercon 09Yql Intercon 09
Yql Intercon 09
 
3D Foot Scanning for Custom Orthotics
3D Foot Scanning for Custom Orthotics3D Foot Scanning for Custom Orthotics
3D Foot Scanning for Custom Orthotics
 
navigation
navigationnavigation
navigation
 
Tech621 [re]orientation
Tech621 [re]orientationTech621 [re]orientation
Tech621 [re]orientation
 
Why social media
Why social mediaWhy social media
Why social media
 
Healthy Body Life
Healthy Body LifeHealthy Body Life
Healthy Body Life
 
11 info architecture
11 info architecture11 info architecture
11 info architecture
 
personas task analysis
personas task analysispersonas task analysis
personas task analysis
 
Scientists Encode First Women Genome
Scientists Encode First Women GenomeScientists Encode First Women Genome
Scientists Encode First Women Genome
 

Plus de Lithium

How Customer Communities Power Word-of-Mouth Marketing
How Customer Communities Power Word-of-Mouth MarketingHow Customer Communities Power Word-of-Mouth Marketing
How Customer Communities Power Word-of-Mouth MarketingLithium
 
Technology management in the age of the customer
Technology management in the age of the customerTechnology management in the age of the customer
Technology management in the age of the customerLithium
 
Financial Services Firms Claim the CX Advantage
Financial Services Firms Claim the CX Advantage Financial Services Firms Claim the CX Advantage
Financial Services Firms Claim the CX Advantage Lithium
 
FSI- Claim the Customer Experience Now
FSI- Claim the Customer Experience Now FSI- Claim the Customer Experience Now
FSI- Claim the Customer Experience Now Lithium
 
Lithium serious social response copy
Lithium serious social response copyLithium serious social response copy
Lithium serious social response copyLithium
 
Hey, Financial Services - Get Serious About Social, or Get Spanked!
Hey, Financial Services - Get Serious About Social, or Get Spanked!Hey, Financial Services - Get Serious About Social, or Get Spanked!
Hey, Financial Services - Get Serious About Social, or Get Spanked!Lithium
 
Lithium whitepaper: Hey, Tech! Get Serious About Social Customer Enlistment
Lithium whitepaper: Hey, Tech! Get Serious About Social Customer EnlistmentLithium whitepaper: Hey, Tech! Get Serious About Social Customer Enlistment
Lithium whitepaper: Hey, Tech! Get Serious About Social Customer EnlistmentLithium
 
The 4 Gears from The Science of Social 2
The 4 Gears from The Science of Social 2 The 4 Gears from The Science of Social 2
The 4 Gears from The Science of Social 2 Lithium
 
Lithium Get Serious About Online Communities
Lithium Get Serious About Online CommunitiesLithium Get Serious About Online Communities
Lithium Get Serious About Online CommunitiesLithium
 
#SeriousAboutSocial Webcast
#SeriousAboutSocial Webcast#SeriousAboutSocial Webcast
#SeriousAboutSocial WebcastLithium
 
Social Business Advantage
Social Business AdvantageSocial Business Advantage
Social Business AdvantageLithium
 
Forrester Case Study: Giffgaff uses co-creation to build a differentiated mob...
Forrester Case Study: Giffgaff uses co-creation to build a differentiated mob...Forrester Case Study: Giffgaff uses co-creation to build a differentiated mob...
Forrester Case Study: Giffgaff uses co-creation to build a differentiated mob...Lithium
 
Get Serious About Social Customer Engagement
Get Serious About Social Customer EngagementGet Serious About Social Customer Engagement
Get Serious About Social Customer EngagementLithium
 
Get Serious About Social Customer Care
Get Serious About Social Customer Care Get Serious About Social Customer Care
Get Serious About Social Customer Care Lithium
 
Superfans
Superfans Superfans
Superfans Lithium
 
Best Practices Ideation
Best Practices IdeationBest Practices Ideation
Best Practices IdeationLithium
 
MarketingProfs 2012 State of Social Media
MarketingProfs 2012 State of Social Media MarketingProfs 2012 State of Social Media
MarketingProfs 2012 State of Social Media Lithium
 
Gold in Them Hills: Computing ROI for Support Communities
Gold in Them Hills: Computing ROI for Support CommunitiesGold in Them Hills: Computing ROI for Support Communities
Gold in Them Hills: Computing ROI for Support CommunitiesLithium
 
Building Customer Networks for Successful Word of Mouth Marketing
Building Customer Networks for Successful Word of Mouth MarketingBuilding Customer Networks for Successful Word of Mouth Marketing
Building Customer Networks for Successful Word of Mouth MarketingLithium
 
Telesperience customer-experience-benchmark-2013 asi8-d3sd
Telesperience customer-experience-benchmark-2013 asi8-d3sdTelesperience customer-experience-benchmark-2013 asi8-d3sd
Telesperience customer-experience-benchmark-2013 asi8-d3sdLithium
 

Plus de Lithium (20)

How Customer Communities Power Word-of-Mouth Marketing
How Customer Communities Power Word-of-Mouth MarketingHow Customer Communities Power Word-of-Mouth Marketing
How Customer Communities Power Word-of-Mouth Marketing
 
Technology management in the age of the customer
Technology management in the age of the customerTechnology management in the age of the customer
Technology management in the age of the customer
 
Financial Services Firms Claim the CX Advantage
Financial Services Firms Claim the CX Advantage Financial Services Firms Claim the CX Advantage
Financial Services Firms Claim the CX Advantage
 
FSI- Claim the Customer Experience Now
FSI- Claim the Customer Experience Now FSI- Claim the Customer Experience Now
FSI- Claim the Customer Experience Now
 
Lithium serious social response copy
Lithium serious social response copyLithium serious social response copy
Lithium serious social response copy
 
Hey, Financial Services - Get Serious About Social, or Get Spanked!
Hey, Financial Services - Get Serious About Social, or Get Spanked!Hey, Financial Services - Get Serious About Social, or Get Spanked!
Hey, Financial Services - Get Serious About Social, or Get Spanked!
 
Lithium whitepaper: Hey, Tech! Get Serious About Social Customer Enlistment
Lithium whitepaper: Hey, Tech! Get Serious About Social Customer EnlistmentLithium whitepaper: Hey, Tech! Get Serious About Social Customer Enlistment
Lithium whitepaper: Hey, Tech! Get Serious About Social Customer Enlistment
 
The 4 Gears from The Science of Social 2
The 4 Gears from The Science of Social 2 The 4 Gears from The Science of Social 2
The 4 Gears from The Science of Social 2
 
Lithium Get Serious About Online Communities
Lithium Get Serious About Online CommunitiesLithium Get Serious About Online Communities
Lithium Get Serious About Online Communities
 
#SeriousAboutSocial Webcast
#SeriousAboutSocial Webcast#SeriousAboutSocial Webcast
#SeriousAboutSocial Webcast
 
Social Business Advantage
Social Business AdvantageSocial Business Advantage
Social Business Advantage
 
Forrester Case Study: Giffgaff uses co-creation to build a differentiated mob...
Forrester Case Study: Giffgaff uses co-creation to build a differentiated mob...Forrester Case Study: Giffgaff uses co-creation to build a differentiated mob...
Forrester Case Study: Giffgaff uses co-creation to build a differentiated mob...
 
Get Serious About Social Customer Engagement
Get Serious About Social Customer EngagementGet Serious About Social Customer Engagement
Get Serious About Social Customer Engagement
 
Get Serious About Social Customer Care
Get Serious About Social Customer Care Get Serious About Social Customer Care
Get Serious About Social Customer Care
 
Superfans
Superfans Superfans
Superfans
 
Best Practices Ideation
Best Practices IdeationBest Practices Ideation
Best Practices Ideation
 
MarketingProfs 2012 State of Social Media
MarketingProfs 2012 State of Social Media MarketingProfs 2012 State of Social Media
MarketingProfs 2012 State of Social Media
 
Gold in Them Hills: Computing ROI for Support Communities
Gold in Them Hills: Computing ROI for Support CommunitiesGold in Them Hills: Computing ROI for Support Communities
Gold in Them Hills: Computing ROI for Support Communities
 
Building Customer Networks for Successful Word of Mouth Marketing
Building Customer Networks for Successful Word of Mouth MarketingBuilding Customer Networks for Successful Word of Mouth Marketing
Building Customer Networks for Successful Word of Mouth Marketing
 
Telesperience customer-experience-benchmark-2013 asi8-d3sd
Telesperience customer-experience-benchmark-2013 asi8-d3sdTelesperience customer-experience-benchmark-2013 asi8-d3sd
Telesperience customer-experience-benchmark-2013 asi8-d3sd
 

Dernier

Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost SavingRepurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost SavingEdi Saputra
 
Spring Boot vs Quarkus the ultimate battle - DevoxxUK
Spring Boot vs Quarkus the ultimate battle - DevoxxUKSpring Boot vs Quarkus the ultimate battle - DevoxxUK
Spring Boot vs Quarkus the ultimate battle - DevoxxUKJago de Vreede
 
ICT role in 21st century education and its challenges
ICT role in 21st century education and its challengesICT role in 21st century education and its challenges
ICT role in 21st century education and its challengesrafiqahmad00786416
 
Finding Java's Hidden Performance Traps @ DevoxxUK 2024
Finding Java's Hidden Performance Traps @ DevoxxUK 2024Finding Java's Hidden Performance Traps @ DevoxxUK 2024
Finding Java's Hidden Performance Traps @ DevoxxUK 2024Victor Rentea
 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerThousandEyes
 
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...Zilliz
 
Exploring Multimodal Embeddings with Milvus
Exploring Multimodal Embeddings with MilvusExploring Multimodal Embeddings with Milvus
Exploring Multimodal Embeddings with MilvusZilliz
 
"I see eyes in my soup": How Delivery Hero implemented the safety system for ...
"I see eyes in my soup": How Delivery Hero implemented the safety system for ..."I see eyes in my soup": How Delivery Hero implemented the safety system for ...
"I see eyes in my soup": How Delivery Hero implemented the safety system for ...Zilliz
 
Why Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire businessWhy Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire businesspanagenda
 
DBX First Quarter 2024 Investor Presentation
DBX First Quarter 2024 Investor PresentationDBX First Quarter 2024 Investor Presentation
DBX First Quarter 2024 Investor PresentationDropbox
 
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...DianaGray10
 
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...apidays
 
DEV meet-up UiPath Document Understanding May 7 2024 Amsterdam
DEV meet-up UiPath Document Understanding May 7 2024 AmsterdamDEV meet-up UiPath Document Understanding May 7 2024 Amsterdam
DEV meet-up UiPath Document Understanding May 7 2024 AmsterdamUiPathCommunity
 
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot TakeoffStrategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoffsammart93
 
Apidays New York 2024 - The value of a flexible API Management solution for O...
Apidays New York 2024 - The value of a flexible API Management solution for O...Apidays New York 2024 - The value of a flexible API Management solution for O...
Apidays New York 2024 - The value of a flexible API Management solution for O...apidays
 
Corporate and higher education May webinar.pptx
Corporate and higher education May webinar.pptxCorporate and higher education May webinar.pptx
Corporate and higher education May webinar.pptxRustici Software
 
Strategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a FresherStrategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a FresherRemote DBA Services
 
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone ProcessorsExploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processorsdebabhi2
 
Ransomware_Q4_2023. The report. [EN].pdf
Ransomware_Q4_2023. The report. [EN].pdfRansomware_Q4_2023. The report. [EN].pdf
Ransomware_Q4_2023. The report. [EN].pdfOverkill Security
 
Architecting Cloud Native Applications
Architecting Cloud Native ApplicationsArchitecting Cloud Native Applications
Architecting Cloud Native ApplicationsWSO2
 

Dernier (20)

Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost SavingRepurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
 
Spring Boot vs Quarkus the ultimate battle - DevoxxUK
Spring Boot vs Quarkus the ultimate battle - DevoxxUKSpring Boot vs Quarkus the ultimate battle - DevoxxUK
Spring Boot vs Quarkus the ultimate battle - DevoxxUK
 
ICT role in 21st century education and its challenges
ICT role in 21st century education and its challengesICT role in 21st century education and its challenges
ICT role in 21st century education and its challenges
 
Finding Java's Hidden Performance Traps @ DevoxxUK 2024
Finding Java's Hidden Performance Traps @ DevoxxUK 2024Finding Java's Hidden Performance Traps @ DevoxxUK 2024
Finding Java's Hidden Performance Traps @ DevoxxUK 2024
 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
 
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...
 
Exploring Multimodal Embeddings with Milvus
Exploring Multimodal Embeddings with MilvusExploring Multimodal Embeddings with Milvus
Exploring Multimodal Embeddings with Milvus
 
"I see eyes in my soup": How Delivery Hero implemented the safety system for ...
"I see eyes in my soup": How Delivery Hero implemented the safety system for ..."I see eyes in my soup": How Delivery Hero implemented the safety system for ...
"I see eyes in my soup": How Delivery Hero implemented the safety system for ...
 
Why Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire businessWhy Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire business
 
DBX First Quarter 2024 Investor Presentation
DBX First Quarter 2024 Investor PresentationDBX First Quarter 2024 Investor Presentation
DBX First Quarter 2024 Investor Presentation
 
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
 
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
 
DEV meet-up UiPath Document Understanding May 7 2024 Amsterdam
DEV meet-up UiPath Document Understanding May 7 2024 AmsterdamDEV meet-up UiPath Document Understanding May 7 2024 Amsterdam
DEV meet-up UiPath Document Understanding May 7 2024 Amsterdam
 
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot TakeoffStrategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
 
Apidays New York 2024 - The value of a flexible API Management solution for O...
Apidays New York 2024 - The value of a flexible API Management solution for O...Apidays New York 2024 - The value of a flexible API Management solution for O...
Apidays New York 2024 - The value of a flexible API Management solution for O...
 
Corporate and higher education May webinar.pptx
Corporate and higher education May webinar.pptxCorporate and higher education May webinar.pptx
Corporate and higher education May webinar.pptx
 
Strategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a FresherStrategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a Fresher
 
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone ProcessorsExploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processors
 
Ransomware_Q4_2023. The report. [EN].pdf
Ransomware_Q4_2023. The report. [EN].pdfRansomware_Q4_2023. The report. [EN].pdf
Ransomware_Q4_2023. The report. [EN].pdf
 
Architecting Cloud Native Applications
Architecting Cloud Native ApplicationsArchitecting Cloud Native Applications
Architecting Cloud Native Applications
 

Lithium - Get Serious About Social ROI

  • 1.
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 16.
  • 17.
  • 19.
  • 20.
  • 21.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30. Annual Customer Conference ▪ Pre-con workshops and certification ▪ Thought leaders and social strategists for global brands ▪ Customer and industry keynotes ▪ Breakout sessions on community maturity & management, plus product roadmap ▪ Lithy Awards Westin St. Francis, San Francisco April 23 - 25, 2013 3 days of awesome