Webinar 'End-to-end business monitoring @ MIVB'
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In this webinar LoQutus will give you an overview of the implemented solutions at STIB-MIVB for a better succession of the technical components of vehicles, sales equipment and devaluation machines. For this case we configured and integrated IBM Operational Decision Manager and IBM Business Monitor. IBM Operational Decision Manager contains a CEP (Complex Event Processing) engine which is able to analyze a stream of technical events and to recognize business events using event patterns. A business event is used to determine the right business action on detection. IBM Business Monitor is a BAM (Business Activity Monitoring) platform which is able to visualize KPI’s, dashboards, charts, drill-down analysis… based on captured business events. Personalized views support different business stakeholders with appropriate real-time business dashboards. The installation, configuration and management of both platforms, based on real-time data feeds, introduced a number of challenges which will be discussed in this webinar.
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Webinar 'End-to-end business monitoring @ MIVB'
- 1. End-to-end business monitoring@ STIB-MIVB SpeakerWim Moons
- 2. Agenda • Introduction • End-to-end business monitoring • Operational Decision Manager • Business Monitor • Questions
- 3. Introduction • Maatschappij voor het IntercommunaalVervoer in Brussel (MIVB) -The Société des transports intercommunaux de Bruxelles (STIB) • Exploit the public transport in Brussels • Founded in 1954 as successor of ‘Les tramways Bruxellois’ (1874) • 4 metrolines (69 stations), 19 tramlines, 50 buslines en 11 nightbuslines 355 million rides of 41 million km in 2013 • Vehicles – 66 metro’s – 357 trams – 616 busses • 7251 employees in 2013 • 350 million travelers a year • 370 vending machines • 1000 access gates • 2.600 camera’s in the vehicles
- 4. Introduction End-to-end business monitoring – Business event and pattern detection, with the initiation of appropriate business actions – Integrating existing islands of event information – Real-time & personalized business dashboards – Fine-grained KPI views, reports and filtering Advantages: – Enables businesses to obtain a clear and concise real-time view of operational processes, to drive smarter decisions and actions – Capitalize on opportunities and reduce risks – Capture actionable insight from real-time business events – Leverage process insight to drive action – Take action to resolve issues while they are small – Preserve and improve customer satisfaction
- 5. Introduction • Past: – Employee makes excel list with all active alarms for the busses. – This list with problems is send to the different repair services • Present – Problem is detected immediatly when the vehicle is connected to the network (WIFI) – Repair service is notified immediatly – Less nuisance for the traveller • Advantages: – Faster notification of repair teams on the pitch less nuissance for the travellers – Automatic creation and closure of notifications. – Better and more detailled reporting by DataWarehouse
- 7. Agenda • Introduction • End-to-end Monitoring • Operational Decision Manager • Business Monitor • Questions
- 8. End-to-end monitoring 8©LoQutus Make payment Process claim Report a claim Events Engine Presentation layer Approve quote Captured events and calculated KPIs Monitoring model
- 9. End-to-end monitoring 9©LoQutus IBM Operational Decision Manager Monitor Monitor Monitor Monitor IT IT systems Apps Business processes Support Network Hardware Monitor Monitor Monitor Monitor IBM Business Monitor Business OS Data people systems reporting Collect Process Visualize and activate
- 10. Applications Hardware End-to-end monitoring @ MIVB 10©LoQutus IBM Operational Decision Manager SAP IBM Business Monitor Planning Datawarehouse Collect Process Visualize and activate
- 11. AVM Case 11©LoQutus Creation by BAM Close by BAM Create/Update instanceStatus & Alarms Status & Alarms Close instance ODM AVM component SAP AVM 1 AVM N IBM Business Monitor ODM Synchro Component Openalarm Closealarm Synchronization time Synchronization time
- 12. Agenda • Introduction • End-to-end Monitoring • Operational Decision Management • Business Monitor • Questions
- 13. Definition 13©LoQutus Decision management is the practice of combining software and expertise to automate and improve decision-making within critical business systems. It involves being able to make the best possible decision at the current moment based on data and situational context
- 14. Decision Management 14©LoQutus Complex Event Processing Business Rule Management
- 15. Decision Management 15©LoQutus 15©LoQutus IBM Operational Decision Manager Monitor Monitor Monitor Monitor IT IT systems Apps Business processes Support Network Hardware Monitor Monitor Monitor Monitor IBM Business Monitor Business OS Data people systems reporting Collect Process Visualize and activate
- 16. IBM Operational Decision Manager 16©LoQutus
- 17. Best Practices 17 Draw flows Sequencing Performance Data Recovering ©LoQutus
- 18. Agenda • Introduction • BAM @ MIVB • Operational Decision Manager • Business Monitor • Questions
- 19. Business Monitor ©LoQutus 19 19© LoQutus Operational Decision Manager Monitor Monitor Monitor Monitor IT IT systems Apps Business processes Support Network Hardware Monitor Monitor Monitor Monitor IBM Business Monitor Business OS Data people systems reporting
- 21. Business Monitor ©LoQutus 21 Business monitoring … provides business and IT stakeholders with real-time insight in the health and performance of the organization's end-to-end processes. It deduces patterns from seemingly unrelated events and turns them into actionable business events.
- 22. Business monitor 22 Show data to user based on received events Calculate KPI’s Create alerts Send events to other systems ©LoQutus
- 23. Dashboard ©LoQutus 23 Real-time process activity monitoring and performance measurement. Messagequeue Dimensioned data for benchmarking Statistics Exception monitoring Raised alerts
- 30. Contacts 30 JoachimVande Brande CEO of Loqutus Joachim.VandenBrande@loqutus.com Nico Deweerdt Account Manager STIB-MIVB Nico.Deweerdt@loqutus.com StanVerswijver Techincal Lead Stan.Verswijver@loqutus.com Wim Moons Presenter Wim.Moons@loqutus.com ©LoQutus
- 31. Stay informed on the latest news, information and updates! www.loqutus.com LoQutus @LoQutus_be